--- title: "Formstack Forms Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Formstack Forms. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Formstack Forms is a good fit for you!" source_url: "https://www.softwareadvice.com/workflow/formstack-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Business Process Management Software](https://www.softwareadvice.com/bpm/) / [Formstack Forms](https://www.softwareadvice.com/workflow/formstack-profile/) / Formstack Forms Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/workflow/formstack-profile/) Reviews [Alternatives](https://www.softwareadvice.com/workflow/formstack-profile/alternatives/) # Formstack Forms User Reviews ## Reviews summary - Overall rating: 4.0/5 - Total reviews: 129 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 3.7/5 - Value for money: 3.7/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 59 reviews (46%) - 4 stars: 45 reviews (35%) - 3 stars: 10 reviews (8%) - 2 stars: 2 reviews (2%) - 1 star: 13 reviews (10%) ### Most mentioned pros - I liked that I was able to create any type of forms for my teams for risk management. When there was an issue my team could log it. - Formstack Forms has been very helpful in my sales work for creating and managing online forms without any technical difficulty. - It offers a lot of functionality and can be really useful for creating and managing forms. ### Most mentioned cons - Recent platform updates have made custom CSS less reliable, with previously working code no longer functioning as expected and often requiring additional support to resolve. - Advanced customization can feel limited without deeper technical workarounds, which reduces flexibility for more complex design needs. - I've been trying to cancel for 2 months... and in the meantime they have been billing me for those two months. And also they have just let me know that apparently I am on a yearly contract?? And I can't cancel for 8 months? After I spend another $4k+ with them?? ## Formstack Forms customer reviews Showing reviews 1-25 of 129 (page 1). ### All-in-one form solution - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Wholesale - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Formstack Forms has been very positive. It is a reliable and useful tool that makes form creation, data collection, and workflow management much easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Formstack Forms makes it easy to build and manage forms without needing a lot of technical knowledge. I really like how quickly you can create professional-looking forms, customize fields, and collect information in a clean, organized way. #### Cons At times, Formstack Forms can feel a little clunky, especially when working through more advanced form logic, integrations, or formatting options. Some settings are not always as intuitive as they could be, so it can take a little trial and error to get everything working exactly the way you want. --- ### Great form solution for many organizations - Overall rating: 4/5 - Reviewer: Joshua P. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Formstack has been exceedingly useful, but the form limit without large increases in cost have proved somewhat restrictive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Formstack is a fairly robust system with many options for creating and customizing forms and allows for more automations through integrations and API hooks. #### Cons The cost of Formstack can be prohibitive for smaller organizations with extensive needs. #### Reasons for choosing Formstack Forms Formstack has a more robust set of options than many other tools...it is a little less streamlined in its user interface, but that leads to a stronge ability to customize the entire system to your needs. --- ### Cancelled my account after 1 month -Most useless tech support of all time. - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Performing Arts - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I missed numerous deadlines and opportunities to gain customers because I couldn't get these forms set up for the beginning of our school year (we're a music school and these were our registration forms). This has been my single worst customer service/support experience ever. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros If it has worked, it would have been great that you can process credit cards right there in the form. It's also nice how you can save form sections, and there are many options for question/answer templates. #### Cons As soon as I started using Formstack, there was an issue with the payment processor integration where credit card transactions would not go through. I started out using Stripe, and when it didn't work, I contacted support, but none of their solutions fixed it, so I switched to Paypal. I then had the same issues with Paypal. I emailed back and forth with Support for a long time. They offered me the same 4 solutions repeatedly, all of which I tried. I explained to Support that these things weren't helping but it was as if they had amnesia and didn't remember they had already suggested the same things, which didn't work. I sent a message to the Sales team instead to see if they could get me in touch with a different Support professional who knew how to fix this problem (no phone #s on website). Sales said they would escalate the issue. When I didn't hear back for a week, I emailed again asking to cancel my account, and the Sales person said they had emailed support and that "the issue is with your payment processor," which of course I already knew and was the reason for my message in the first place. They continued to insist that the issue was with Paypal. I talked to Paypal support and the problem was not on their end. Many annoying issues with the form creation interface too- like to move questions you have to drag and drop by scrolling through the entire form. And the item/event purchase requires you to give the option of ordering more than one of each item. #### Vendor response Hi there, We feel just awful that you had this experience. I sent your review over to our Director of Customer Care. She had a meeting with all of the support team leads to go over your experience. She said she would really like to chat with you, on a call, and give you two months for free if you'd be at all interested, just to ensure you can get up and running again. Her email is Jessica.Haas@formstack.com. While we have won awards for our excellent customer support, your experience has pointed out some glaring issues we're taking care of immediately. We'd still love the chance to make this right for you, but understand if you're not interested. Either way, thank you for the review and helping us improve our customer support team! Replied September 2018 --- ### Forms, signatures and more - Overall rating: 4/5 - Reviewer: Riccardo B. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Functionality: 5/5 #### Pros Complete solution for forms and data acquisitions including signatures in some plans. Good customization options. #### Cons Very expensive product but could be the first choice if you own a big company or you want to scale with no surprises. --- ### Great form builder with powerful workflow functionality - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Really positive, The API for more complex tasks along with integrations and workflows give us flexibility we need #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Great form builder with powerful workflow functionality to help you automate business processes #### Cons has less element options then its peers like gravity forms or jot form but great for most use cases #### Reasons for choosing Formstack Forms Better process management and automation tools --- ### Formstack didn't meet our needs during development and now we're stuck with the bill - Overall rating: 1/5 - Reviewer: David D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered At first, our experience with Formstack was promising. However, it clearly became evident that formstack for Salesforce was ill-equipped to handle extensive forms with little formatting needs without passing data to the object. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros We like that the product was a native salesforce integration and that it was capable of attaching the response PDF to the account object. Unfortunately, Formstack failed when it came to our formatting needs. #### Cons The BioSpine Institute needed a short term patient paperwork solution to attached the response PDF to the Account Object. Unfortunately, we ran into several PDF formatting and rules issues. Our forms required hundreds of rules to hide and show fields based on the patient's input. The rules engine was not user friendly and cumbersome, forcing the user to search for existing rules by clicking through pages. We spent weeks trying to make it work. Our PDFs were 26 pages long when they should have been closer to 8. It was so long because hiding certain pages was impossible. Formstack Forms produced an unacceptable product as it would slow and hinder Clinic operations. Formstack's solution? Formstack suggested using Documents, a feature we had not purchased, to format the PDF the exact way we wanted it. Unfortunately, this would require us to create hundreds of fields in Salesforce and pass the data from the form into Salesforce. We specifically discussed during the sales process that we wanted very little if any patient data in Salesforce. If this were known at the time, we would have looked for another solution. After multiple meetings and communications, we expressed our desire to cancel the contract due to Formstack's inability to meet our needs as promised. However, Formstack denied our request and is currently billing us every month for a product we can't use. If you're looking for a form solution, don't use Formstack for Salesforce. #### Reasons for choosing Formstack Forms We chose formstack because of it's native integration with Salesforce. #### Reasons for switching to Formstack Forms We need a native form solution that could attache the response PDF to the Account Object. This works, but you have little control over formatting without also purchasing the Documents product. But in order to use the documents product, you must build the fields on the account object to store the data. This was a no go for us and discussed during the sales meeting. #### Vendor response Hi David, We love to earn 5 star reviews, but this feedback is even more valuable to our team. We're sorry we didn't have the features you were looking for here. I'll make sure to pass your feedback to our product teams to consider for future improvements. If you have any other feedback you'd like to provide, just shoot us an email formstack@formstack.com Thank you! Replied February 2023 --- ### Workflow routes are a useful tool for streamlining team-based processes. - Overall rating: 5/5 - Reviewer: Atour T. - Verified reviewer: Yes - Industry: Research - Company size: 51-200 employees - Product usage: Used daily for free trial - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Salesforce and Formstack interface smoothly, enabling data to be gathered and recorded on pertinent documents. Questions and problems are promptly addressed by Formstack support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Formstack has implemented strict security measures to safeguard sensitive data, whether it is being collected, shared, or stored. Security passwords can be used to encrypt data and guarantee that only individuals with the proper authorization can access particular data. Additionally, workflow approval is in place, so users may only access the form through authorized inputs. Users are able to closely monitor and keep track of every form entry thanks to this. #### Cons Better back-end form storing organization structure. The capacity to replicate forms and guarantee that every rule is copied over. High-end plans are the only ones that offer advanced base features like payments, approval, multiple users, single sign-in for forms, and more. #### Reasons for switching to Formstack Forms More comprehensive and interesting information might be displayed on the Form Manager dashboard. #### Vendor response Hi Atour, I just wanted to drop you a quick note to say thanks for your great review. We're thrilled to hear that you're enjoying our product. Your support means the world to us. If you ever have questions or need assistance, feel free to reach out anytime—formstack@formstack.com Thanks again! Best, Caitlin Replied November 2023 --- ### Easy to use - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, formstack was a great choice for our organization. We've setup and deployed dozens of forms for both public facing use and internal use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Formstack's form builder is easy to use and has a lot of integration options. Our form building users range from not-so-tech savvy to power users and both are able to create forms with ease. #### Cons Lack of variety with field types. While formstack isn't a "survey" tool, it's a form tool, I think they could implement a lot of field types that survey tools use and make it easier to use a single platform for all form/data collection needs. #### Reasons for choosing Formstack Forms While FormAssembly came highly recommended for it's well built Salesforce integration, we found for our needs Formstack was nearly as capable and the pricing per user was much better. With Formstack we get 10 user accounts where I believe a similar price range with Formassembly was for a single user. #### Vendor response Thank you for taking the time to provide your feedback. We are in the process of updating our survey capabilities with advanced features and field types. We will announce the updates as soon as they are available. Replied July 2019 --- ### Horrible product, horrible people (stay away) - Overall rating: 2/5 - Reviewer: GEOFFREY L. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered In every possible manifestation of the word: Horrible. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros It actually does merge Salesforce data into PDF form fields... eventually, anyway. #### Cons It's wildly buggy and inconsistent. Admin portal is often a month behind, so billing display errors create unneeded concerns on an almost monthly basis. And if ever you need tech support you must fight your way through 3 level-one novices who barely comprehend American English before you finally get someone who knows what they're doing. Also, their business practices are generally shady and they honestly shouldn't be trusted. Oh, plus they raised their already expensive fee as if they were worth it - they're not. Nintex/Drawloop is 1000% better at only 50% of the annual cost, we should have switched years ago. #### Reasons for choosing Formstack Forms At the time, it seemed less expensive and didn't require an up-front annual payment. But the nonsense limit on allowed template quantity creates a hidden fee that you can't realize until you're more familiar with the platform, and by then it's too late. --- ### A great form builder for any online application. - Overall rating: 5/5 - Reviewer: Paul T. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Great, couldn't be better. You can produce forms very easily with a drag and drop interface. Styling the forms within Formstack is ok; perhaps not as many freedoms as other products but it did everything I needed it to do. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A really simple entry point into building online forms for any website. Simple to use as a standalone product i.e. producing a form for an organisation and hosting direct with Formstack; or embedding so it's on your own URL. #### Cons There isn't really anything I didn't like. I simply started working more with Wordpress and found it easier to deploy Gravity Forms given it's native within Wordpress. I believe that Formstack now also offers this. --- ### Stay Away - doesn't worth the money nor the time - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered Worst ever! no support! product is not working! causing a lot of issue in the business functionality! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros None! product is not working! causing more issues than solving issues. #### Cons Payment links didn't work, we had to spend time fix payment links manually them and make us look like fraud. Spent hours with the support which couldn't provide working solution. We had to switch provider and dispute the charge since they try to make us pay for non working product. #### Vendor response We appreciate your feedback and take it seriously. We're sorry to hear about your experience, and we'll use your input to improve our product and services. Replied January 2024 --- ### Good for the price, but lacking in integration with Salesforce - Overall rating: 4/5 - Reviewer: Daniela S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros One of the most cost-effective form tools we've found and extremely easy to use. I wish there was a bit more versatility to the type of questions you can add to a form, but overall it's pretty good! #### Cons Our chief complaint was how many workarounds we've had to use in order to get SalesForce integration to work for us. The Formstack for Salesforce product leaves MUCH to be desired (taking away all form customization available in regular formstack) and it has taken hours and multiple team members to be able to streamline our formstack to salesforce process. It's now pretty seamless but it shouldn't have taken that many resources for a simple form-to-opportunity functionality. This came from a frustration in the lack of functionality in list creation, updating, and note creation with Salesforce, none of which worked well at a high level within formstack. #### Vendor response Hi Daniela! Thank you for leaving us a review! We love hearing from customers. We do offer a 100% native Salesforce app that does not require any connectors or integrations. You can find information on that here: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3000000B5GNkEAN. Please feel free to leave any product enhancement ideas you have on our ideas site at: https://ideas.formstack.com. Thank you! Replied July 2018 --- ### Formstack is good for companies that need to scale up forms and do complex things - Overall rating: 4/5 - Reviewer: Zecharia G. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Product is good, support 0/10. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Ability to iterate on form development was good. #### Cons Their customer support was terrible. They used some legacy scripting which cost us alot to mitigate even though I had asked them to updated their legacy script calls. #### Reasons for choosing Formstack Forms Ability to customize look and feel. --- ### Best and Easiest to use Form and registration service that I have ever used - Overall rating: 5/5 - Reviewer: Randall C. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used Formstack since the have begun and really have seen them go from a great product to and even greater product through the years. I always explain it to say it is like Google Docs on Steroids. User interface is great and the customer service has always been amazing. Rather than spending an hour googling some solution to a problem I am having with a form I can always contact them by email or phone and get a great response spoon. The integration with third party services are great as well as the custom notification emails sent to attendees of events based on how they fill out their form. I can't recommend them enough for people who are trying to do online registration with groups of people. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of Use. Integrations of third party services, customer service #### Cons Really not much. Any time I have had a negative I have called and they have fixed or shown me what to do. #### Vendor response Thank you for the wonderful review and for being a loyal customer! Replied April 2017 --- ### Forms fail randomly and no support is available - Overall rating: 1/5 - Reviewer: Cayley V. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered Started good Now expensive and not supported #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Was the only option when I started over 10 years sgo #### Cons No support Buggy sending Expensive No flexibility --- ### Pretty good product at a good price. - Overall rating: 4/5 - Reviewer: Stuart G. - Verified reviewer: Yes - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered Formstack is fairly simple to use. Like all products, it has a pretty steep learning curve, but once you learn it it isn't too bad. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's fairly simple to copy events to new forms. You can group events together in folders for convenience sake. #### Cons I'm frustrated by a number of problems and lack of features. For examples - The users can't modify their registrations. The confirmation emails are fairly limited in scope and functionality. You can't send emails to all registrants, you can hook up to a third party emailer, but that doesn't work for me with my emailer. There are others, but I don't want to sound like a basher. Overall I'm pretty happy and I make it work for my needs, but I am on the prowl for other solutions. --- ### uses form to trigger work flow for contract management process - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the ease with which one can develop a robust form that is easy for use by end users and does not have to have further training to use #### Cons it lacks a certain level of malleability when it comes to the structure and what is standard offerings (ex: i need 5 columns and it only has 4, unable to edit email sent out to end users) --- ### Good Functionality for the Price - Overall rating: 4/5 - Reviewer: Joel V. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 3/5 #### Pros Formstack has all the functionality you need for basic question forms. It has numerous pre-configured fields that you can just drag and drop into your form. I really like the logic and how it is easy to understand and configure. The low price is hard to beat when needing a simple registration system. #### Cons There is no customized reporting. If you want to export any data from your form you have to export it all and then clean up the excel sheet to what you really want. I wish it had some more advanced functionality within the form that would make it versatile to use as a registration software. --- ### Robust tool for Creating Surveys - Overall rating: 5/5 - Reviewer: Fahad D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for free trial - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Creating surveys and managing forms is really easy and streamlined compared to other competitors, and so is the overall design of the application #### Cons Exporting in different formats is not available, and management of all surveys could maybe be improved upon #### Vendor response Fahad, Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! I'll make sure to pass the feedback about survey management on to our Proudct team but in the meantime, I've provided a resource below to help troubleshoot exporting. Have a great day! Replied February 2023 --- ### Moving from Paper to Online Registration - Overall rating: 3/5 - Reviewer: Kathryn D. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Functionality: 4/5 #### Pros We used Formstack as a first step of transition from having no online registration or information collection to accepting registration and payments online. I liked that it was fairly simple to create forms for information collection, but that information then had to be exported and transferred over to whatever system we used to store it. #### Cons While the basic drag and drop elements of the form were simple, it was not as straight forward to link it to payment software or collect payments. There were several instances where a box wasn't checked or the formula was not set up correctly by myself, another staff member, or volunteer and because of this payment didn't go through and had to be re-collected. If you are a religious organization or non-profit, I would advise collecting information, registration, and payment through a database system or something that's more all encompassing rather than using --- ### While there are many form tools out there, formstack wins! - Overall rating: 5/5 - Reviewer: Greg C. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We needed a secure way to collect sensitive information for use by several departments while keeping the data secure. Formstack does this and makes it easy for the team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to encrypt submissions and the simplicity of configuring additional users to view submissions. Finance, operations, sales and customer service all use Formstack and onboarding / training these departments was super easy. We set everything up in minutes. The form builder is super intuitive and easy to figure out. Our team loves the customization options around the email notifications. Would highly recommend. #### Cons I don't have any cons as it has served us well since day one. #### Vendor response Hi Greg! Thank you for taking the time to review Formstack! We are absolutely thrilled that you have had a great experience and have been able to utilize us for various teams across your organization. Replied November 2018 --- ### Great for creating pretty much anything! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Higher Education - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is a very user friendly way to create a variety of forms - from camp registrations to alumni gatherings to donation sites, this software can help you create pretty much all of it. It is very user friendly and the customer service is top notch with quick, same-day responses. #### Cons I want more - I wish there was even more customization available. #### Vendor response Thank you for leaving a great review! We always love hearing what our customers have to say! Remember you can always make product recommendations here: https://ideas.formstack.com Replied January 2019 --- ### Formstack Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Creating events with external partners, taking applications for events, submissions for journals, financial side is strong - been great! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Flexibility, individuality, ease of use, tutorials are strong #### Cons Can't seem to change design of submission pages (add logos etc) to make it a nice document to add into reports when needed --- ### Great way to consolidate forms - Overall rating: 5/5 - Reviewer: Chris H. - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Formstack has been great to integrate all of our company's internal forms. We don't use it, customer -facing, though. I've been happy with it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is easy to use for the most part and the forms look nice. They are better than the cheaper-feeling system we used in the past. #### Cons I wish it was easier to link common fields between forms so that if I update a pick list in one place it updates in the others. What they have makes it easy to create new forms but I do have to go back and update them when things change. --- ### Survey - Overall rating: 3/5 - Reviewer: Alyssa F. - Verified reviewer: Yes - Industry: Law Practice - Company size: 501-1000 employees - Product usage: Used monthly for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Formstack is not user friendly. You must know how to use HTML code. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros Formstack allows you to create simple forms to use internally. The reporting features offered by Formstack are very easy to Navigate. #### Cons Formstack creates very generic templates to collect data that do not look professional enough to use externally. It can be very challenging to format the forms. #### Reasons for switching to Formstack Forms Easier to use. ## More reviews [Next reviews](https://www.softwareadvice.com/workflow/formstack-profile/reviews/?page=2) --- Formstack Forms Reviews, Pros and Cons - 2026 Software Advice