About HighGear


HighGear is a cloud-based and on-premise workflow automation solution that helps small to large businesses manage tasks, projects, progress and communication. Plus, it allows users to create forms, automate procedures and review reports via multi-device access.

Primary features of the platform include reporting/analytics, spreadsheet view, time tracking, drag-and-drop form builder, task manager, real-time reporting and more. HighGear includes visual workflow engine that enables users to create custom applications with multiple nodes such as entry, decision, action and exit. It allows creating color-coded sections to highlight, label and monitor performance across each stage. Additionally, its analytics provides insights into projects with completion status, duration and number of projects.

HighGear integrates with various third-party applications such as Oracle, Microsoft Active Directory, Google Maps, Salesforce, HubSpot and Symantec VIP. The product is available on a per month subscription pricing and support is extended via phone, email, documentation and online helpdesk.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

10 Reviews of HighGear

Average User Ratings

Overall

4.90 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(9)

4 stars

(1)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-10 of 10 reviews

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February 2019

Sammye from LSC Communications

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

HighGear delivers

HighGear is not just a vendor - they are a valued business partner. Everyone I have worked with at HighGear exceeds my expectations on a continuing basis. They listen and deliver.

Pros

The greatest benefit is the ability to create exactly what we need and to make changes quickly. My experience with other software solutions is that we had to make adjustments to our processes in order to use the tools as they were designed. With HighGear it's completely opposite. We've been able to customize every component - fields, forms, statuses, reports and workflows. As a result, we have extremely efficient and effective tools for managing our work.

Cons

Some users have indicated they are a bit overwhelmed by the amount of available information. I think the new release, 8.2, will help the user experience with the introduction of reporting on the fly. As an administrator, I can't think of anything. Any time I've run into an issue or a problem HighGear has come with up a solution. They actively seek (and implement) user input.

February 2019

Stephanie from Move, Inc./Realtor.com

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2019

Customizable Solution with Great Support

I think our overall experience with HighGear has been very positive! We have been able to increase our productivity and measure performance and results. The processes that we have put in place through HighGear keep us organized and on track and with the many projects that we have. The Customer Support team at HighGear is amazing as well and always ready to help us out and talk through and suggest ways to help and improve!

Pros

What I like most about HighGear is its ability to change to meet the needs that we have as opposed to us changing to conform to the software. We are able to make changes and updates relatively quickly and with minimal fuss to make the software work better in our ever-changing workplace.

Cons

I think that there is almost too much in HighGear and that can make it overwhelming and confusing. There are a lot of built in functionalities that we do not use (i can't imaging someone using them all) and that creates some complexity in not being able to hide or remove the parts we don't use.

June 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

HighGear was a lifesaver!

Excellent! Customer support is the best of any software company I've ever dealt with.

Pros

We recently had an employee leave the company unexpectedly and without HighGear it would have been so much more difficult of a transition. Because we work in various locations, the collaboration that HighGear provides was a lifesaver! No one had to go to her desk and search through paper files to figure out what was outstanding. We could easily assign the tasks to others within the office. Updating the workflows was simple. It was also very helpful for us to understand all the various tasks that she was responsible for so we could reevaluate and streamline processes.

Cons

Assigning permissions takes some getting used to. Once you wrap your head around it, it's not a big deal though.

February 2019

Dan from ASRC Federal

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

High Gear Is Excellent as a Work Order Management System

High Gear allows me to manage and report on progress toward meeting customer demands. We have established approval processes for customer requests, status reporting for work in process, and management reports and processes to manage workload. We utilize a small percentage of High Gear's capability, but what we do use is extremely beneficial to us.

Pros

We use High Gear to manage over 20,000 deliverables per year on a Government Contract. The system is highly configurable and developing work flows is a very intuitive process. High Gear support is exceptional and their video and in-person training programs are well done.

Cons

The system is highly configurable and requires a good bit of knowledge and expertise to maintain.

June 2019

Edna from Access Management

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

HighGear got our Company Organized!

Pros

HighGear took our company for very disorganized to a company that had added structure. We were dealing with a company growth spurt and needed to add structure to our growing company. We could no longer do business the way we were before. HighGear helps multiple departments communicate on day to day tasks as well as larger projects. We are currently looking into expanding our use of HighGear. Overall this product is great!

Cons

There is no answer generator. Example: If the user answers yes to a question certain fields appear or become applicable on the same form.

June 2019

Larry from LSC Publisher Services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

HighGear review

I am highly pleased with the product. I am exceptionally pleased with the support we receive. If we want to do something that is over our head we can ask for additional support and the HighGear team is always easy to communicate with and I feel that their pricing for extra support is fair.

Pros

HighGear allows us locally to design and implement our workflow and job tracking needs as they evolve. Without being reliant on a development team, waiting for code pushes, dealing with poorly designed tools for tracking. We can control what we do and when we do it and make it work for our needs.

Cons

Sometimes for running reports it can be slow.

February 2019

Ellie from ASRC Federal

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

February 2019

Still Learning

Overall I have had a positive experience with HighGear. I am very excited to learn more about how to make it more efficient within my workspace.

Pros

The software is very customizable which is critical in my area of business.

Cons

Learning how to create forms, workflows, etc. is a bit difficult.
It take time and effort to learn, which sometimes isn't an option for those in a fast-paced environment, which results in delays during the work day in using the software to its full capacity.

June 2019

Elaine from G. H. Tool & Mold

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2019

My Review

Pros

Ease of making quick changes when our internal customer decides they want to add/change something. Don't need to have a custom programmer in house.

Cons

Would like better functionality for building checklists. We are quickly running out of fields and the character limitations on the titles do not work well for building checklists.

June 2019

Robert from Safety Plus Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

June 2019

HighGear Review

Exceptional. The software is really good bu the people are better.

Pros

Functional for what we do - it allows us to capture all the info we need about our cusotmers and the activities we perform.

Cons

Nothing really...they have been attentive to all our needs

February 2019

Maxine from NASA

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

NASA-CSSC Review of High Gear

My company uses High Gear to manage daily workflow, track projects and evaluate timeliness. High Gear has been very helpful particularly for timeliness

Pros

Ease of use for daily project managemnet and workflow

Cons

Manipulating the reporting features (BI Module)