About HighGear

HighGear is a cloud-based and on-premise workflow automation solution that helps small to large businesses manage tasks, projects, progress and communication. Plus, it allows users to create forms, automate procedures and review reports via multi-device access.

Primary features of the platform include reporting/analytics, spreadsheet view, time tracking, drag-and-drop form builder, task manager, real-time reporting and more. HighGear includes visual workflow engine that enables users to create custom applications with multiple nodes such as entry, decision, action and exit. It allows creating color-coded sections to highlight, label and monitor performance across each stage. Additionally, its analytics provides insights into projects with completion status, d...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

13 Reviews of HighGear

Average User Ratings

Overall

4.92 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(12)

12

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 13 results

June 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

HighGear was a lifesaver!

Excellent! Customer support is the best of any software company I've ever dealt with.

Pros

We recently had an employee leave the company unexpectedly and without HighGear it would have been so much more difficult of a transition. Because we work in various locations, the collaboration that HighGear provides was a lifesaver! No one had to go to her desk and search through paper files to figure out what was outstanding. We could easily assign the tasks to others within the office. Updating the workflows was simple. It was also very helpful for us to understand all the various tasks that she was responsible for so we could reevaluate and streamline processes.

Cons

Assigning permissions takes some getting used to. Once you wrap your head around it, it's not a big deal though.

June 2019

Edna from Access Management

Company Size: 51-200 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

HighGear got our Company Organized!

Pros

HighGear took our company for very disorganized to a company that had added structure. We were dealing with a company growth spurt and needed to add structure to our growing company. We could no longer do business the way we were before. HighGear helps multiple departments communicate on day to day tasks as well as larger projects. We are currently looking into expanding our use of HighGear. Overall this product is great!

Cons

There is no answer generator. Example: If the user answers yes to a question certain fields appear or become applicable on the same form.

Reasons for Choosing HighGear

Price and what the features that it offered.

February 2019

Stephanie from Move, Inc./Realtor.com

Company Size: 1,001-5,000 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2019

Customizable Solution with Great Support

I think our overall experience with HighGear has been very positive! We have been able to increase our productivity and measure performance and results. The processes that we have put in place through HighGear keep us organized and on track and with the many projects that we have. The Customer Support team at HighGear is amazing as well and always ready to help us out and talk through and suggest ways to help and improve!

Pros

What I like most about HighGear is its ability to change to meet the needs that we have as opposed to us changing to conform to the software. We are able to make changes and updates relatively quickly and with minimal fuss to make the software work better in our ever-changing workplace.

Cons

I think that there is almost too much in HighGear and that can make it overwhelming and confusing. There are a lot of built in functionalities that we do not use (i can't imaging someone using them all) and that creates some complexity in not being able to hide or remove the parts we don't use.

May 2020

Brooke from techfrederick

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Highgear has automated our business logic and provided fantastic customer support.

Highgear’s software has been invaluable to our organization with regards to removing the complexity of managing projects.. We are required to capture pertinent information to provide at the State level, and the automation of that process has helped us achieve the requirements seamlessly.

Pros

The organizational structure of Highgear’s team has been a huge plus in our experience. Clearly defined roles and responsibilities on their teams have ensured that at each touch point we are able to get an answer quickly. At the onset of utilizing their services, the requirements elicitation and scope of our needs was thorough and precise and has only needed tweaking as our organization has grown. Their assistance with understanding our business model and clearly defining outcomes in workflow was impressive. Any questions to the support team are answered quickly and efficiently. At each release of new features we have found the assistance from product managers, trainers and solutions architects to be thorough, with an option for self-paced learning through their LMS that would be useful to administrators as a continued resource.

Cons

There are helpful features that might be missed without a fully engaged team or admin pushing them, and to identify the full scope of what HighGear offers requires a time commitment to attend training. In our experience, this investment of time has resulted in improved organizational project management and clean business logic process.

February 2019

Sammye from LSC Communications

Company Size: 10,000+ employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

HighGear delivers

HighGear is not just a vendor - they are a valued business partner. Everyone I have worked with at HighGear exceeds my expectations on a continuing basis. They listen and deliver.

Pros

The greatest benefit is the ability to create exactly what we need and to make changes quickly. My experience with other software solutions is that we had to make adjustments to our processes in order to use the tools as they were designed. With HighGear it's completely opposite. We've been able to customize every component - fields, forms, statuses, reports and workflows. As a result, we have extremely efficient and effective tools for managing our work.

Cons

Some users have indicated they are a bit overwhelmed by the amount of available information. I think the new release, 8.2, will help the user experience with the introduction of reporting on the fly. As an administrator, I can't think of anything. Any time I've run into an issue or a problem HighGear has come with up a solution. They actively seek (and implement) user input.