Ratings & Reviews

Overall Rating

4.54 / 5 (152)

4.28 / 5 (116)

Ease-of-Use

4.5 / 5

4.0 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

November 27, 2019

February 10, 2020

Pros/Cons

  • Pros

  • It is very easy to learn - I had no experience with it in November, and became comfortable with it in just a few days. I especially like the Knowledge Base and Recurring Request features.

  • A very reliable Help Desk and Support System which gives room for flexibility. very easy to use ones its set up. is very user friendly.

  • Cons

  • have been using this for a while haven't had a any flaws yet but at times it slows. Aside that this is a fanastic support system and will recommend to any one to try it.

  • It doesn't do everything but what it does do is good. I would like to see engineers have the ability to self assign issues of their choice but still not be able to affect assignment of others.

  • Pros

  • Great interface, email and text integration.

  • Superb product. Helps you save time and manpower. Great integrations and API linkage.

  • Cons

  • I would like some more accessible and robust documentation for some of the options, but was otherwise pleased with the generally intuitive nature.

  • Zoho Creator continues to be my favorite builder of mobile applications. The only con I have about it is the slow support team.

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots