--- title: "Mattermost Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Mattermost. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Mattermost is a good fit for you!" source_url: "https://www.softwareadvice.com/workflow/mattermost-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Productivity Software](https://www.softwareadvice.com/productivity/) / [Mattermost](https://www.softwareadvice.com/workflow/mattermost-profile/) / Mattermost Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/workflow/mattermost-profile/) Reviews [Alternatives](https://www.softwareadvice.com/workflow/mattermost-profile/alternatives/) # Mattermost User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 168 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.4/5 - Value for money: 4.6/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 91 reviews (54%) - 4 stars: 64 reviews (38%) - 3 stars: 11 reviews (7%) - 2 stars: 1 reviews (1%) - 1 star: 1 reviews (1%) ### Most mentioned pros - Mattermost gives me the ability to send large files online, enhance internal communications and conference via video calls. - Mattermost saves me alot of time since i can send large files at once - Mattermost boost productivity by unifying teams in my organization in one single workspace through corporate communication channels. ### Most mentioned cons - Video conferencing isn’t robust enough that’s why it demands to be integrated with external web conferencing systems like Zoom Meetings. - Even though it synchronizes messages after connecting to the internet, it doesn’t support offline access. - I do not like how Mattermost can’t function in absence of mobile data or WiFi. ## Mattermost customer reviews Showing reviews 1-25 of 168 (page 1). ### Excellent open and free solution to team communication - Overall rating: 5/5 - Reviewer: Joerg S. - Verified reviewer: Yes - Industry: Research - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Setup was smooth, server operation is transparent, user management trivial and everything just clicked into place when we were looking for a simple yet functional solution to team chat #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Mattermost was absolutely trivial to set up and maintain, which was a huge plus back during the first dawn of Covid where we struggled to find a solution to team chat that allowed us to host on-premise, keeping all our data local - a must for many projects which have complicated data privacy regulations that are a nightmare to work around with cloud based products #### Cons One of the paid feature is unlimited search, and as a free user (10,000 line search limit, I think), it is often unclear whether you can't find what you're looking for because you hit the limit or because it's just not there. #### Reasons for choosing Mattermost Pricing, ability to self-host, ability to keep data on-premise, fantastic personal data policy --- ### Best alternative to SLACK - Overall rating: 5/5 - Reviewer: Sergio O. - Verified reviewer: Yes - Industry: International Trade and Development - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really liked the platform. My team found it easy to learn how to use it. Now we are replacing email communications with Mattermost. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It's free, it's open source, it has very easy to follow documentation. It's safe and secure. It works smooth. #### Cons It could have sub-channels and addittional options to configure. Could give native option for audio sending. #### Reasons for choosing Mattermost It's free, open source, well programmed, nice interface, easy to learn install and use. Safe and self-hosted. --- ### Mattermost user for more than 2 years -- here's my review - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros 1. If you like a free messaging tool for your team, Mattermost might be for you. It is like a knock-off version of Slack. 2. It has a mobile app that can be accessed both in PlayStore and AppStore. 3. I love its customized emoji functionality! You can also react to each reply so it is very desirable for me. 4. Even though it is free, your messages do not expire and be auto-deleted, unlike in Slack -- I love this feature. #### Cons 1. Reply functionality is a bit of a hassle because your replies tend to be a little bit scattered, unlike in Slack where it is more neat and organized. #### Reasons for switching to Mattermost Our company made a technology update --- ### Best Software for Team Communication - Overall rating: 4/5 - Reviewer: Kandyse S. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used other for less than 6 months - Reviewed: August 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am overall pleased with Mattermost, in many ways it performs better than Slack and has promising prospects. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Mattermost has a very simple user interface and works seamlessly with minimal issues. It's a great alternative to other similar programs due to its accessibility and organized layout. #### Cons Mattermost could do better in making the performance better and smoothing out some the bugs that happens on Android devices. #### Reasons for switching to Mattermost I initially made the switch just to compare, but after using Mattermost for awhile I prefer it to Slack. --- ### Great user acceptance and ease of use - Overall rating: 5/5 - Reviewer: Tim E. - Verified reviewer: Yes - Industry: Publishing - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The interface is pretty much self-explanatory. This is why the user acceptance is quite good. Customizing the interface is straight forward and can be done at user level. The open source cummunity around Mattermost is really nice and welcoming. Apps for every operating systems are available and easy to use once manually set up. Scalability was never a problem with 1000+ users. #### Cons Setting up integrations is more complex than with Slack, where integrations can be installed with one click in the backend. There is an app directory, but the apps need to be set up manually. Once set up, they just work. Incoming webhooks are the only exception; they work out of the box. Mobile perfomance is gradually getting better, but it's not yet up to Slack's par. The Windows-app is not yet ready for big scale rollouts via group policies. --- ### A more secure slack - Overall rating: 5/5 - Reviewer: Massimo S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Mattermost got everyone on our team working together more. Made it way easier to track how a project is going and made it super easy to share files. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros We use mattermost in our office, we work in a highly regulated industry and needed something that could offer more security while making sure we keep our files transferred among one another in our control. #### Cons Very minimal not too like. They are growing their emoji collection, but would like to see some more fun stuff in the program to insert some fun into the mundane work day. --- ### Awesome. - Overall rating: 5/5 - Reviewer: Pierre-Paul L. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Like I just said, full and easy auditing of the stack. The API is clean enough to pair with pretty much anything. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Can be installed on-premise and is open-source. I can secure and audit the software myself and I don't have to trust any external partners. #### Cons Right now I would say : backups. I have not found a good canonical documentation source about backups (and most importantly, how to restore them). It's nice to see Gitlab backing of the project, but I hate the fact that it's bundled together. --- ### A very low friction transition from less flexible more expensive team chat solutions. - Overall rating: 5/5 - Reviewer: Caleb M. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. One place for team communications that Slack/Hipchat users find familiar and everybody else learns easily. Integration with other software in our mostly open source workflow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great integration with as many systems as we want including with SSO and being able to roll our own tweaks when necessary. #### Cons Audio and video integrations are still in beta and a bit rough. My teams pretty much prefer out of band calls for that which detracts from team interactions. Also notifications are a little dicey. --- ### OpenSource Slack to help communicate - Overall rating: 5/5 - Reviewer: Fábio S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros Mattermost has basically the same features as Slack, but is open sourced and can be deployed on-premise, which allows for more customizations. #### Cons It has a steep learning curve for non-technology professionals. --- ### MatterMost for Open Source Project Communications - Overall rating: 5/5 - Reviewer: Jamie T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience has been with my participation in the open source project Civicrm, which maintains its own instance of MatterMost. It appears to be probably a donated or free instance of their Enterprise version of the product. It has served to keep me in touch with other project members and helped me research questions that might be answered by prior posts. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The software is easy to use, similar to the commercial app Slack. It provides good thread tracking and the interface is clean and easy to understand. #### Cons For its purpose, I have found nothing about the software that I can find to complain about. It does exactly what I expected. I suppose there have been times when searching for older posts has been difficult due to the search returning a lot of matches and having to scroll through the matches. --- ### Most Influential BIM Tool - Overall rating: 5/5 - Reviewer: Linet G. - Verified reviewer: Yes - Industry: Automotive - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Mattermost allows me to connect with colleagues and customers via audio calls. Sending large files is another great aspect about this tool. #### Cons There is nothing which I dislike about this program at the moment. --- ### What I Encounter with Mattermost - Overall rating: 4/5 - Reviewer: Austine O. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Mattermost unify teams in one place through unlimited communication channels. #### Cons I slightly dislike that Mattermost demands to be integrated with external web conferencing app to enhance video calling. --- ### Mattermost: A Must Have BIM Tool of this Era - Overall rating: 5/5 - Reviewer: Ngechu M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered Internal communication through Mattermost help coordinate on projects in real-time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ever since I started using Mattermost, it has ever been seamless to collaborate with colleagues which boost internal communications. #### Cons The then bugs that I was experiencing on Mattermost are no more since the vendor support team eradicated all. --- ### Mattermost for Internal Communications - Overall rating: 5/5 - Reviewer: Emily M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Screen sharing enhances large file sharing via drag and drop.Business instant messaging. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how Mattermost has a lot of features:- internal communication, screen sharing, web conferencing, business instant messaging and chat all in one place. #### Cons For nearly a decade now Mattermost has been a useful program, with no drawbacks in business matters. --- ### Why Mattermost Matters Most in our E-Learning Industry - Overall rating: 5/5 - Reviewer: Sunny W. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Mattermost centralize business instant messaging, web conferencing, team collaboration and file sharing capabilities in one place. #### Cons I use Mattermost on a regular basis and seldom does it pose any flaw. --- ### Mattermost is a Robust Slack Alternative - Overall rating: 5/5 - Reviewer: Nsogbu W. - Verified reviewer: Yes - Industry: Farming - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered Real-time audio and video conferencing. File sharing online. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Mattermost gives me the ability to send large files online, enhance internal communications and conference via video calls. #### Cons There’s no daunting aspect on Mattermost at the moment. --- ### What I Know About Mattermost - Overall rating: 4/5 - Reviewer: Samuel M. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that Mattermost has all the tools that allows us (teams) to coordinate on projects via creation of unlimited communication channels. #### Cons Video conferencing capability requires to be integrated with external web conferencing tools. --- ### Mattermost for connecting/supporting - Overall rating: 4/5 - Reviewer: Gaurav J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was good initiative for collaboration amongst various teams, it helped us resolve the tickets sooner with better precision and in the process educate everyone on the issue if they see similar issue in future #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It was really helpful in connecting teams from L1 through L4 support on one platform where anyone can help resolve problem at hand. Really helped us reduce overall tickets getting escalated to the L2 through L4 teams #### Cons Don’t have option to share screen, send files/screenshots which are really helpful for resolving/understanding the issue --- ### Low priced internal messaging tool - Overall rating: 5/5 - Reviewer: Martin P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Perfect low-priced alternative to another internal messaging tools. Provides less functionality but everything that you need in smaller companies. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 3/5 #### Pros We switched to this product because of lower price and option to have self-hosted messenger. Allows you to create secured and perfect internal communication and collaboration tool. Video calling and file sharing is also implemented. You can prioritize chats making them favorite. App runs smoothly. #### Cons Sometimes we have problems with video calling tool. Also sharing images in some formats make us some troubles. #### Reasons for switching to Mattermost The lower price. Better for smaller company. --- ### User friendly Software, like it. - Overall rating: 5/5 - Reviewer: Anjali G. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I am using this software from last 1year and the experience is amazing. This software provides great features and it is so user friendly. You get used to it very soon and you will definitely like it. The channels, individual notifications and maintaining the history of messages and not losing them 2weeks upfront like other communcation channels differs it from other softwares. Chat options, the emojis all the perfect. The integrations with 3rd party tools is also so easy and smooth. We used this as major communication channel between offshore and onshore team and we have teamcity integrations for build success/failure messages. It integrated so well. #### Cons Personally i like it, i don't find any issue with this software. It is just few softwares more overrated and people prefer those. But believe me this one is if you get used to it will never let you switch to some other communication channel. --- ### Best Slack alternative - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Human Resources - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was our daily communication tool between the team. We used it to share information and discuss about initiatives. We used that tool during a non-pandemic period but I think it will probably be successful during the times being because of the increase of remote work. We finally decided to switch to Slack. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros It's an open source application that fits good when you also work with gitlab, with was our case. Its cost is considerable lower than Slack when having a lot of users. It fulfills its function, it allows you to communicate with your team just as you would with slack, and it has many integration plugins so you can connect it with many other apps. #### Cons As a user I didn't see any problem using the application. It was usable and efficient enough. Mobile application was not so good at that moment, but the web app worked fine! --- ### My Remarkable Experience with Mattermost. - Overall rating: 5/5 - Reviewer: Obhioze A. - Verified reviewer: Yes - Industry: Higher Education - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It enhance real-time group chatting.It is enhance seamless and secure team communication and collaboration.It is highly scalable.It is simple and fast to orchestrate and automate complex and repetitive workflows and projects with Mattermost. #### Cons Mattermost lacks video conferencing feature unless it's been integrated with other external applications. --- ### Great Application for Internal Messaging - Overall rating: 4/5 - Reviewer: Sarah L. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered Mattermost is fantastic for internal messaging for an office looking to communicate between departments discreetly. The web app is flawless, and the mobile app is useful with some glitches, i.e. force quitting, delayed responses. I would highly recommend Mattermost for those looking for an intuitive instant messaging software suited for professional use. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Mattermost is customizable and fairly simple to use. There’s essentially no learning curve as it has all the familiar landmarks of instant messaging. I love the ability to create customer emojis which my office lovingly partakes in. It allows us to work efficiently and quietly, while being able to communicate seamlessly between departments. The interface looks clean, and I can’t think of any glitches to date on the web application version. #### Cons I would like a better search feature, and perhaps the ability to search by person rather than just chronological. I use both the web app and the mobile app, and the mobile app can occasionally force quit and delays messages now and then. --- ### The best alternative to Slack and best work messaging app on the market - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are not that many good options for team messaging apps. Hipchat or Microsoft Teams do not even come close in terms of either functionality or scalability from a slack. Hipchat,Yammer, Skype were from another generation. However slack is expensive, and they limit your search history, if you're using their free version. Mattermost has the exact same functionalities but its code base is totally open so it can be integrated with anything you can think of (even those legacy applications that Slack won't bother with). #### Cons Might take you an hour to deploy. and if you're not familiar with deploying applications you might have to read the instructions... But other than that. It's a 10/10. --- ### Easy way for communications - Overall rating: 4/5 - Reviewer: valerian l. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered Overall Mattermost is very convenient for me. I have access from my android phone as well. so i can chat with colegues from anywhere. This is important for me. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Mattermost is easy to use. It helps me rapidly contact colegues, chat with them and so fix problems. i can easily share files. i use it daily. it simplifies my work a lot. #### Cons To be honest, i don't like user interface. it seems boring for me. ## More reviews [Next reviews](https://www.softwareadvice.com/workflow/mattermost-profile/reviews/?page=2) --- Mattermost Reviews, Pros and Cons - 2026 Software Advice