--- title: "ProcessMaker Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ProcessMaker. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ProcessMaker is a good fit for you!" source_url: "https://www.softwareadvice.com/workflow/processmaker-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Workflow Management Software](https://www.softwareadvice.com/workflow/) / [ProcessMaker](https://www.softwareadvice.com/workflow/processmaker-profile/) / ProcessMaker Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/workflow/processmaker-profile/) Reviews [Alternatives](https://www.softwareadvice.com/workflow/processmaker-profile/alternatives/) # ProcessMaker User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 174 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.2/5 - Value for money: 4.2/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 97 reviews (56%) - 4 stars: 62 reviews (36%) - 3 stars: 13 reviews (7%) - 2 stars: 2 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Allows easy tracking and workflow management because of how the folders are split out hence a positive addition for the business as a whole - you are able to view due dates at first glance, see prioritized tasks and have a real time snapshot of where your project is.. - The API integration is amazing, different software from different developers collaborating in the most efficient and effective way. - One thing I like about ProcessMaker is that it can be accessed over the internet by using a token, making it possible to work from anywhere. ### Most mentioned cons - unable to locate the email feature in process maker4 of which i was using in version3. - Performance of individual users within the software is also greatly affected by how hard it is to create reports, a user needs to take time and understand the software before he/she can perform reports. - I have to say that I really did not experience any unforeseen crashes, the software also responds quite well to changes ( except upgrades, it was terrible), the workflows have to be checked after each upgrade because sometimes, they break. ## ProcessMaker customer reviews Showing reviews 1-25 of 174 (page 1). ### Making Processes Easier - Overall rating: 5/5 - Reviewer: ELIZABETH E. - Verified reviewer: Yes - Industry: Banking - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Its an excellent software in general. I dont need papers anymore and has made working from home even more fun. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros First of, I love that it can be designed not to require VPN access before you can use. I work from home and can easily access the company's processmaker when i want to submit my weekly and monthly reports. #### Cons I feel the software is too flexible that the processmaker team makes changes almost everyday. Human intervention makes using the software stressful. --- ### Rich text for email template - Overall rating: 4/5 - Reviewer: David O. - Verified reviewer: Yes - Industry: Banking - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered Truly workflow has been simplified, regular office business processes have been automated. Instead of having to carry papers about from one office to another for approvals I can simply create a form On processmaker and route them digitally through the required offices #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I really like the idea of the Rich text for the email template building. The rich text enables me design email templates without having to write the html scripts. Furthermore,The pm functions are easy to understand and it's very easy to call the variables out on any dynaform. Lastly, this application supports Javascript which is the simplest language to learn. With the javascript the forms can be controlled to suit the business requirements. Forms can also be easily customized using html in the panel web control feature. #### Cons The mobile application version needs a little attention. The mobile application is great because it makes users in out office location take on pending request without having to use a desktop. However, I think processmaker should work on the interface and response of the mobile app to enhance user experience . --- ### Ok tool that was not what we needed | Ended up abandoning - Overall rating: 2/5 - Reviewer: Eric T. - Verified reviewer: Yes - Industry: Higher Education - Company size: 10000+ employees - Product usage: Used other for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I did not like it. I was forced to adopt the platform because C-Level execs saw demo and then said we need this. Tasked with migrating a code base from another institution to our operations was already a arduous process, but then it only worked on PM2.5x migrating to 3x was going to require an extended effort that I could not implement due to the changes in the software (that were for the better). #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Visually architect a workflow/business process. #### Cons I started training for PM2 and attempted to rework an add on from another campus for our workflow. I found the development process to be tedious and unncessarily complicated due to the multiple layers involved in the stack: PHP (old outdated library too), triggers for db's that operate independently of the PHP code. Old libraries like Gulliver that were a tad buggy. To compound things in order to make PM actually useful in the enterprise we had to purchase the support contract, which in itself wasn't very supportive. #### Reasons for choosing ProcessMaker C-Level Execs were demo-wowed --- ### Great Product easy to use. - Overall rating: 5/5 - Reviewer: Fadi M. - Verified reviewer: Yes - Industry: Mining & Metals - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Has a solution for every thing, if not there a lot of work around techniques to get your job done, the wiki page is just awesome you can find what ever you looking for thanks for the documentation team , great user experience and easy integration with other products. on the other hand the case history is a feature to track where the job is stuck backup and restore is easy to use over all I like it very much you don't have to be a skilled developer to get your task done, I would recommend if you enhance the form builder page with more tools, over all estimate excellent product I recommend it. #### Cons based on my experience using process maker when you fill a from and save it to draft then reopen it all the filed which been filled is gone so If I for example spending 10 min to fill a custom from then for any reason the computer crashed it saved the form with no data on it I believe there's a work around on this situation but Ill prefer to have an auto save so I keep my word saved what ever happens, on parallel task if some one toke the lead the other person has no idea if he got the case or not I recommend to keep the task even if some one has processing it , in order to track it, also on expire date the should be some kind of notification one the expiration date is approaching other that those every thing is great. thank you process maker team you did a great job. --- ### Best BPM Software in the market - Overall rating: 5/5 - Reviewer: Afolabi F. - Verified reviewer: Yes - Industry: Financial Services - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Processmaker is easy to use and customize. Highly recommended. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros - This is an open source software that allows the easy automation of manual processes. - Processmaker gets rid of the need for paper authorization with the use of digital signatures - Easy to define and create a workflow process with the use of drag and drop objects - The user interface is easy to use and understand - Easy Integration with emails and financial systems #### Cons - Processmaker still has some compatibility issues with Internet explorer - License is expensive - As useful as this tool is, the ability for end users to reopen cases will be welcome --- ### Review for ProcessMaker Workflow Software - Overall rating: 4/5 - Reviewer: Andrew O. - Verified reviewer: Yes - Industry: Banking - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like that simple processes can be automated and put on workflows to improve efficiency of businesses. #### Cons I don't like that the pricing is quite expensive. --- ### Good choice waiting for the V3 - Overall rating: 4/5 - Reviewer: Diego M. - Verified reviewer: Yes - Industry: Automotive - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have implemented processes for different business areas: HR, Finance, IT, Master Data Management. All with great results. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros We have been using Process Maker en the Version 2.x and this year we are going to implement V3. It is easy to use for final users and easy to administrate. #### Cons We have issues with IE and lost of information in a Supplier-configured process. Departments updating is a very tedious task. --- ### Process Maker REVIEW - Overall rating: 4/5 - Reviewer: Rodolfo C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is very useful to create workflows and for start measuring different kind of process. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros It is easy to build a workflow and to send emails including variables. #### Cons It is difficult to create some triggers. Specially those that include an input document. I suggest to include an option in the email sending buttons for attaching documents that are in the input document data more easily. --- ### ProcessMaker Review - Overall rating: 4/5 - Reviewer: Tobel A. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used monthly for free trial - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered low code made work easy for me, you need no advanced IT knowledge to get along with this software since the software can handle backend connections and manage exceptions without any input from users needed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The API integration is amazing, different software from different developers collaborating in the most efficient and effective way. #### Cons unable to locate the email feature in process maker4 of which i was using in version3. can't get this change right. --- ### Easy to use - Overall rating: 5/5 - Reviewer: shahram h. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used weekly for free trial - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is easy to use and a user friendy #### Cons This siftware is my recomendation to other factories --- ### One of the Best and easy to use and develop BPM software - Overall rating: 5/5 - Reviewer: Satya P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have implemented ProcessMaker for many organizations, for many of their business processes and backend processing needs, I like the ease of development and use that this software provides with all in one bundle available using a web interface. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and integrate Fast and reliable development Very good documentation Good Administration features #### Cons A few areas of improvement if possible should be Better logs for emails Improve code debugging features #### Reasons for choosing ProcessMaker A few of the main reasons were development and deployment time, easy to develop and very easy to integrate with other systems #### Reasons for switching to ProcessMaker Development and Deployment time --- ### The Use of ProcessMaker in Automating AXA Mansard's Business Processes - Overall rating: 5/5 - Reviewer: Daniel M. - Verified reviewer: Yes - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far, at AXA Mansard, we have automated over thirty (30) business processes including critical ones. This for us, has reduced the delay witnessed in getting processes to be approved across the company thereby resulting in an increase in TAT (turn around time). Also, the ProcessMaker Sales and Support teams have been very helpful as they have always been prompt in resolving issues/complaints presented. They have also exhibited proactivity as they check on our experience with the software at intervals. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its ease of creation of workflows , affordability and customer support #### Cons Its "escalation feature" is limited in functionality #### Reasons for choosing ProcessMaker Its cost effectiveness and ease of use --- ### ProcessMaker - Easy to use for beginners, highly flexible & customizable for professionals - Overall rating: 5/5 - Reviewer: Yazan K. - Product usage: Used unspecified for unspecified - Reviewed: February 2016 - Review source details: This review was submitted organically. No incentive was offered In our point of view at AAGroup, ProcessMaker was made to provide business process automation capabilities for both beginners and professionals, below is a list of our detailed view of the tool: Pros: 1) Provides the ability to design the business process workflows that with BPMN v2 compatible directly using the standard web browsers. 2) ProcessMaker has a flexible forms designer (or DynaForms) which also can be created directly using the standard web browsers. 3) The Form designer allows the flexibility to extend the forms with JavaScript and PHP code that will facilitate creating more complicated business logic on the forms themselves as well as prior forms loading and post its submission (i.e. Triggers). 4) The new ProcessMaker v3.x provided support for Smart phones and Tablets for the created processes using either the browser or the native mobile app on (Android & iOS). 5) ProcessMaker provides tools to make the BPM developer life easy, the ProcessMaker Wiki (which contain all the documentation needed), the ProcessMaker Forums (where your questions can be answered by the community), and the ProcessMaker University (which provides useful training material and videos on the tool for beginners). 6) ProcessMaker uses a standardized process using Mantis to handle bugs reporting where the issues reported by your team or the community can be tracked for resolution. 7) ProcessMaker support has good response time according to the signed SLA where they will help you resolve your issues in a timely manner. Cons: It lacks business process analysis and simulation capabilities that we see in ProcessMapper (a free cloud-based software provided from the same ProcessMaker vendor Colosa), it would be nicer to make ProcessMaker a more complete package. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Easy-to-use System for automating forms and data entry - Overall rating: 4/5 - Reviewer: Dave R. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. ProcessMaker has allowed us to take our old, manual processes and automate them. This has made the processes faster, more efficient and more accurate. The workflow logic means that things don't slip through the cracks as much anymore, because forms are automatically routed to the right people. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ability to make previously manual processes MUCH more efficient and accurate. #### Cons ProcessMaker implementers used modules that we don't have access to, so we are reliant on them to make most changes. --- ### a bpm that speeds up several internal developments and for our clients, easy to implement and use - Overall rating: 5/5 - Reviewer: Lennin Geovanny I. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use it in several implementations has become one of the preferred tools of our development team to solve our clients' requirements #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We were looking for a tool that allowed us to implement solutions in an agile way, we trained in its use and we have not stopped using it from there, it implements solutions in an easy, scalable way and does not require greater effort for its maintenance #### Cons The migration from version 2.9 to 3, x is not easy and in some cases it was impossible #### Reasons for choosing ProcessMaker The company provides training in our country and we are certified as developers and its documentation on the wiki is good --- ### Great support - Overall rating: 5/5 - Reviewer: Ariel M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great experience #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is user-friendly. It helps us to keep a record of everything in the organization #### Cons The only thing that I don't like is that there are so many updates --- ### ProcessMaker Workflow - Overall rating: 4/5 - Reviewer: Robin H. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Quickly transports forms #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Ease of use and quickness of filling out and approving forms #### Cons We need to be able to check in partial orders. #### Reasons for choosing ProcessMaker ProcessMaker bought out EdAutomate. --- ### My Review - Overall rating: 4/5 - Reviewer: Victor K. - Verified reviewer: Yes - Industry: Banking - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been a huge cost saving project and value-adding project to the organization #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Its ease of use and Process Reusability is top notch #### Cons It's sensitivity to external services. The platform depend has a lot of vulnerability to external services failures --- ### Nice Product that do helps us a lot - Overall rating: 5/5 - Reviewer: Emily X. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2017 - Review source details: This review was submitted organically. No incentive was offered We have been using ProcessMaker for our business workflow in different departments for the past 2 years. It has been giving us a lot benefit when talking about managing process and monitor the status of workflow. Thanks to this product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Good Program in Workflow - Overall rating: 5/5 - Reviewer: Mostafa E. - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. its really good program just need pet training for use also need to make it low cost #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Work Flow is The Perfect - start up company also will be very useful for it - its easy to control the employees time sheets and Absences #### Cons Over Cost Per Month for 100 employees, not every one can use the work flow designer easy ,we have to make team and start give them training how to use the program --- ### Simply amazing! - Overall rating: 5/5 - Reviewer: Ray G. - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2017 - Review source details: This review was submitted organically. No incentive was offered I love this software! It's full featured and does exactly as it promises. The walk-throughs are great too and the wiki details are out-of-the-box helpful. Great job. I didn't rate the support because I'm still on the community edition but taking a quick look at the community forum, it feels like support would be there if I needed it. As a side note... I did have some initial challenges with the install as it takes some technical skills I don't have and the CEO got wind of it and reached out to point me in the right direction with a link to some auto installers - https://bitnami.com/stack/processmaker - the one I used worked perfectly and I was up and running in 4 minutes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Features do what I need them to do #### Cons Could use some design elements on the Workflow icons that may help visually differentiate tasks --- ### It's a very useful and helpful software. - Overall rating: 4/5 - Reviewer: Ala'a A. - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I don't need to write a lot of code ,PM did lot of things instead and if not; there are a really good APIs and documentations. and I like how I can create email template as I want. #### Cons I think it has a weak point in reporting, i wish if i could get a sufficient reports about processes. --- ### Great software - Overall rating: 4/5 - Reviewer: Abhijit G. - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered Me and m team thinks this is a great software ..its something like opensource SAP. At Start it was a little difficult. new REST API is great move taken by company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use . Visual interface of the process designer #### Cons Currently supports only MySQL database . --- ### Great workflow product - Overall rating: 5/5 - Reviewer: Tyler S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good so far. I'm really looking forward to rolling out across our University. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros API Integration was a must-have for us. Our previous workflow product did not have API integrations and thus, could not execute commands to other systems. #### Cons Steep learning curve. Still requires IT intervention (milage may vary from company to company) --- ### easy and quick use with the process - Overall rating: 5/5 - Reviewer: Omar M. - Verified reviewer: Yes - Industry: Information Services - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. we were working with the purchasing department,all process were registered on excel but didesnt working eficiently. Process Maker helped us greatly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy to use It's very easy to development because you don't need an external develepment tool. #### Cons when use for long time the process maker system is become slow. ## More reviews [Next reviews](https://www.softwareadvice.com/workflow/processmaker-profile/reviews/?page=2) --- ProcessMaker Reviews, Pros and Cons - 2026 Software Advice