About Tonkean

Tonkean is a human-centric robotics process automation platform that transforms the way people and systems work together. Tonkean Bot Workers are automating thousands of business processes a day and seamlessly integrating enterprise systems like Salesforce, Slack, Google, Zendesk, Intercom, and 1000+ more.

Using an intuitive and powerful Workflow Builder, you can easily streamline any business workflow end-to-end, including business logic, data manipulation, and people coordination. Tonkean's AI-powered coordination engine makes sure that your team can stay aligned while maximizing the time spent actually providing value, not giving updates.

Companies like Salesforce, TripActions, Zendesk, and BrightTALK, are using Tonkean across t...


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Supported Operating System(s):

Web browser (OS agnostic)

27 Reviews of Tonkean

Average User Ratings

Overall

4.33 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(11)

11

4 stars

(14)

14

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 27 results

April 2019

Marcelo Alejandro from Kubikware

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Loving the product

Excellent experience overall. From the product, we are working on optimizing our internal overations overall. Sales pipeline, Operations management, Delivery management. Each area with different needs, all being fullfilled by tonkean. Metrics are also a powerhouse for us, that allow us to track how we are doing

Pros

Its amazing how we were able to integrate with our company processes and completely enhance the reviews and reminders. Meetings and action items are always on point and ready for us

Cons

The product is still under development, so we are encountering minor bugs still. But the team is very responsive and quick to resolve them

Response from Tonkean

Replied April 2019

Thanks for the review Marcelo! We are very glad you find the product able to optimize your company's processes across different functions. We are constantly working on improving the product, and we absolutely strive to ensure our customers have the best support possible.

April 2019

Cody from TrackStreet

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2019

Powerful, complex, quite the learning curve

Pros

Integrates with many data sources and allows users to display and calculate data in many ways. It has virtually unlimited combinations with regards to how you can display data. Your imagination will likely be your limiting factor before the platform. Support team is international, but responsive. Reported bugs are fixed quickly and the platform is constantly updated. Value of the service for the money is much better than similar services.

Cons

High learning curve, not a lot of documentation for customers. Have to lean on the support team quite a bit to understand how to configure the service. Due to limited documentation attribute values that are available to the user are ambiguous. When pulling details from various services like TeamWork you are mostly experimenting with trial and error until you either give up and contact support or get lucky and find the right attribute value that exists in TW. It would be helpful if Tonkean can get better at displaying all available attributes for each field pulled in from a service. Having a dedicated and dynamic graph dashboard for each List would be nice instead of cramming it all at the very top.

Response from Tonkean

Replied April 2019

Thanks for the review Cody! It's good to hear that you found the platform powerful to use, and we appreciate your suggestions on how we can improve.

April 2019

Matt from DealerScience

Company Size: 11-50 employees

Industry: Automotive

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

April 2019

Tonkean - helpful software

Pros

My administrator setup slack integration, which automatically sends alerts based on the age/status of Freshdesk tickets. This has made managing the support role considerably simpler!

Cons

It isn't clear if this is Tonkean specific or an issue with our setup, but it would be nice if it had more intelligence concerning what alerts get passed through.

Response from Tonkean

Replied April 2019

Thanks for the review Matt! Through our Workflow Builder what alerts get sent when is fully customizable. Feel free to connect if you'd like to see how to configure your setup.

April 2019

aaron from msc software

Company Size: 1,001-5,000 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

April 2019

Good concept

Decent - still trying to find a home for it

Pros

Easy of use to on-board & good support.

Cons

Missing feature sets, more importantly no defined workflows (e.g. solutions) to guide users. Clunky to tie together concepts

Response from Tonkean

Replied April 2019

Thanks for the review and suggestions Aaron! We now have built-in templates in our product, which may help with providing some guidance. https://www.tonkean.com/templates/ Hope that helps in finding a use case for you. We'd also love to connect if you need more guidance!

April 2019

Bhaskarray from TradingScreen Inc

Company Size: 51-200 employees

Industry: Capital Markets

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Amazing Project Management Tool !!!!

It helped me to make my job much easier and faster.

Pros

Ease of integrating it with Slack. Runs super fast on Windows and Mac both

Cons

I would love to see it working on mobile phone just how it works on web browser

Response from Tonkean

Replied April 2019

Thanks for the review Bhaskarray! I'd recommend checking out mobile app both on iOS and Android and see if that provides a better experience for you on mobile!