About Bookamat


Bookamat provides scheduling software for Pilates, Yoga and Fitness studios and freelance instructors. 

Built for simplicity, Bookamat takes the chaos out of class management with a suite of features designed to save time, increase revenue and grow their client’s businesses. 

Used by a growing network of small to medium sized fitness studios, Bookamat includes complete client self-service capability, integrates with most websites, and has partnered with Square payments to offer integrated payment processing for client bookings.

Bookamat can be installed as an app on iOS and Android phones via the web browser. Because the software is 100% responsive there are no compatibility issues.

Priced in Australian dollars, and with no lock in contracts, Bookamat offers a unique pay-as-you-grow subscription pricing model which adapts to how busy a studio is. 

They offer a 14 day free trial along with email and priority online chat support. Bookamat also provides a customer loyalty plan and a referral bonus.



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Supported Operating System(s):

Web browser (OS agnostic)

8 Reviews of Bookamat

Average User Ratings

Overall

4.75 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(6)

4 stars

(2)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

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Showing 1-8 of 8 reviews

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October 2018

Shari from Pilates Room

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

October 2018

Bookamat Review

The Bookamat team is very open to suggestions to improve functionality of the software and are highly responsive to fixing any bugs or problems that may be encountered.

Pros

Bookamat offers enough functionality and options to set up the booking, scheduling and payment requirements any almost any business. The product is geared to the local market (South Africa)and is charged in Rands. I don't have to worry about changing currencies on my invoices, paying for the software in a foreign currency (with fluctuating exchange rates) or dealing with international terminology and solutions that aren't applicable to me. It is affordable for a small business - a big bonus when every scent counts.
I run Pilates studio with 3 teachers and can easily plan, schedule and manage the use of the equipment within the studio. Bookamat is easy to use, saves me a lot of time managing client's constantly changing schedules and I no longer have to 'negotiate' around late cancellations or poor communication. Clients quickly take responsibility for their schedules and become more compliant. They like the fact that they can manage cancellations, waitlisting or re-scheduling of appointments when it suits them.

Monthly invoicing has become a 10 minute exercise as opposed to the 3-4 hour admin nightmare it used to be! The software is constantly evolving and improving, with new features added regularly. Each month it gets easier to use and offers better functionality for my business, meaning I spend less time on admin.

Cons

The product is web-based and can use a lot of mobile data. It would be great if it could be offered as an App.
The page times out if used over the whole day and requires periodic logging in. This can be a bit frustrating.

New clients can find it a little difficult to navigate in the beginning, but soon get used to the format. Perhaps this will improve in future releases.

The product does not offer much in terms of reporting and accounting functions - although these are apparently in the pipeline.

March 2019

Michelle from Back to Basics Pilates and Yoga studio

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2019

Book a Mat makes my business run more effective

All of the comments in the most like about Bookamat reflects.

Pros

Book a Mat allows clients to have control over their own bookings being able to reschedule and or place a lesson in credit. The credit system is a lifesaver and having an electronic record of clients credits (how many and by when it will expire). From running my business effectively Book a Mat has just taken the studio to a new level of professionalism and accurism. Having the ability to amend the activity time, venue, instructor and participants has most defiantly enhanced the smooth daily operation of the business. The ability to place Public holidays and or normal closure times and having a platform to email all the clients with announcements once again is just part of this amazing platform. The team at Book a Mat delivers the most efficient, professional and timeously customer service. No request is too much for the dedicated team of Book a Mat. Book a Mat is constantly improving their product and services which is vital in the fast pace times of constant tech improvements and Book a Mat most defiantly stays on par. The launch of individual QR code for the studio truly reflects this. Thank you Book a Mat as the studio that I own will not be able to deliver the customer service without Book a Mat. It has been a journey which I hope will continue and will grow from strength to strength.

Cons

The older genre of clients do struggle to work the system.

July 2017

Robyn from Core-Barre

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

Excellent service from Benjamin who is always receptive of recommendations and actions them promptly

A functioning booking system that is cost effective and reliable.

Pros

Attractive home page, all the current features and the new feature of SMS reminder's which are still to come. The price is very reasonable and assists a small business immensely.

Cons

There is no App, which clients frequently comment on. It would certainly make bookings a lot easier as logging onto Bookamat via your phone takes time and can be difficult to navigate.
The credit page doesn't use drop down menu's to minimise the long list of credits.

Response from Bookamat of Bookamat

Replied July 2017

Thanks for the kind review Robyn :) We'll be looking at adding an App in 2018.

October 2018

Kirsten-Lee from Point Pilates

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Solid product from a great team

Pros

From the outset, its the service from Bookamat that makes them stand out. They're small enough to offer personalised service, but large enough to punch above their weight against international competitors.

The site is user-friendly and intuitive, and overall represents great value for the customer.

Cons

It meets our needs for our small business in every way - where there has been glitches, or if functionality required optermisation, the Bookamat team is quick to resolve and embrace change to the benefit of the customer and clients.

December 2017

Jolene from YogaJo

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

This is the most amazing booking software as it has taken my business to the next level

It has changed the way I do business!!

Pros

The ease of use, the excellent support and most of all the opportunity to grow. It is developing all the time and this has allowed my business to flourish. My students are extremely happy with bookamat and talk about the features and functionality all the time. The quality of the website is top class. The best part is that for a little studio like mine it is affordable and I have recommended it to other studios in the area as its not competition that divides us but co-opportition that unites us and allows the consumer more choice. We need to work together to grow more. Thank you bookamat for creating a platform for us to prosper!!

Cons

Waiting for the mobile app however understanding the cost and knowing that this is on the table... there are NO CONS!!

January 2017

Lauren from Inspire Studio - Cape Town

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2017

This software is a lifesaver if you currently run your own client base. Huge time saver.

Bookamat is great value for money and outshines it's competitors by a huge margin! I have previously used other software such as MindBody which was very expensive and not at all user-friendly. I am so relieved to now have BookaMat as an integral part of my business which saves me and my customers so much time and hassle! I would highly recommend it to anyone who needs an online booking tool, particularly with services which are in groups of people.

Pros

Saves me time

Cons

Although the layout is pretty simple, it could be improved upon in terms of easy navigation. Overall it is user-friendly though.

December 2016

Gayle from Woodstock Pilates

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2016

Making easier access

Sometimes technically challenging. Some technical input and output should be easier and more logical. When a student does not have issues the system works like a rolls Royce. But when students have challenging changes, the system is not easy to work through , e.g. " I come to a weekly session but want to add two extra classes" the student and myself found it hard to navigate. It kinda needs to be more "giving". I am a paper and pen person. Slowly finding my way around and through the system. Students are also finding and sifting their way around the system. I could chat to you about this with more in depth info if you like. It has made my life a bit easier as far as admin goes but early days. On the whole a great product absolutely necessary in our industry. The changeover has not been easy but slowly getting there. Hey, I'm almost 60 so a bit technically challenged. If I can navigate through the system anyone can.

November 2016

Benjamin from Shannon Consulting

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2016

Great solution for South African Pilates studios

I am a student who attends a Pilates studio in Cape Town which recently started using Bookamat. I am amazed at how easy it is to reschedule, pay and make new bookings from the convenience of my mobile phone. It also gives me reminders for upcoming classes and expiring credits and even lets me join waiting lists for classes I want to join but are already full. It is easy to use and certainly saves me time that I would usually spend trying to contact my busy Pilates instructor when I needed to reschedule a class. Thanks Bookamat :)

Pros

It's user-friendly design and the fact that it lets me reschedule and pay for my classes easily.

Cons

I would like to be able to integrate my bookings into my Google calendar.