SimplyBook.me

RATING:

4.6

(1153)

About SimplyBook.me

SimplyBook.me is one of the world´s leading appointment scheduling solutions with tens of thousands of paying customers around the globe. SimplyBook.me offers a booking solution for smaller service based businesses as well as enterprises with many locations. SMBs get a beautiful customisable booking website or they can insert a booking widget to their website. We offer a full range of different booking website templates that you can choose from (see here: https://simplybook.me/en/booking-page-themes) and then you can customize each one so that it fits your brand colors as well as add images of your logo, service providers and company locations. What differentiates SimplyBook.me from other booking systems is that it is based on custom features. So you can pick the cust...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

SimplyBook.me Pricing

Free: $0 (50 bookings + 1 custom feature) Basic $ 8.25/month (100 bookings + custom features) Standard: $ 24.90/month (500 bookings + 8 custom features) Premium: $ 49.90/month (2000 bookings + unlimited custom features) All plans include: Unlimited clients, Facebook booking widget, staff scheduling, automatic reminder emails, and time zone conversion.

Starting price: 

$8.25 per month

Free trial: 

Available

Free version: 

Available

SimplyBook.me calendar

SimplyBook.me Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for SimplyBook.me

1 - 5 of 1,153 Reviews

Harlan

2 - 10 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

Reviewed March 2021

Free up your front desk!

User Profile

Jesus

Verified reviewer

Marketing and Advertising, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

Affordable and Powerful Booking Software

This software works very well for booking. We had complicated requirements for customer support and coaching and this software handled both well.

PROS

I loved the features included with the base package and the ability to add extra features alacarte to keep costs low. Customers can self-cancel and outgoing emails can be customized. Zapier included!

CONS

The moment you need an extra feature after your first three alacarte ones, the price jumps up into the next alacarte tier. Also, you cannot create booking "buffers" or delays for different departments. For example, if you want customer service customers to wait at least 1 hour before booking a customer service call, but want coaching customers to wait 24 hours before booking a call, it cannot accommodate those different delays in different departments. The entire company must be either a 1 hour delay, or a 24 hour delay.

Reasons for switching to SimplyBook.me

Timetrade was expensive and the Appointy API was difficult and expensive to work with long term. We wanted Zapier and got it with SimplyBook.Me.

Joanna

Education Management, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

1

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Good but needs improvement

Overall, my impressions are mixed, but we haven't started using it fully, so I can't give you my final opinion yet. I think it's the only product that answers our needs, but if there was something else that's easier to use I'd go there with not much thinking. The system is difficult, confusing and it should be easier. Well done for customer service though. If it wasn't for that I'd be very discouraged.

PROS

I think that it's the only product on the market that actually has all the functions that we needed. For us the packages were really important and how they worked. I couldn't find anything else and I tried a lot of programmes before. Simply just answers all our needs. I also think you have a brilliant customer service.

CONS

First of all, I think it's very difficult to navigate around. it took me days to understand how it works. The scheduling part - where one puts the availability is really terrible. Those sliders are useless and the other view, with the little squares, is a bit better, but also confusing. There are not time zones for users. And finally, the pricing is also bad. I think it's unfair to have those features that you need to use additionally and the number of users and whatnot. There should be a simpler pricing.

Reason for choosing SimplyBook.me

I checked other alternatives, but don't remember which ones. They just didn't have the same features.

Reasons for switching to SimplyBook.me

Basically, I would like the customer to have an account, by a product and then see how many appointments they have left out of the package. This is a very important feature for us. Acuity kinda has that but not entirely. Your system seems to be better in those terms.

Vendor Response

Hi Joanna Thank you so much for taking the time to leave us your valuable feedback. We are constantly working on making the system as user friendly as possible and we already have on the task list to remove the sliders as they have not gotten a positive feedback from our clients. We are all ears when it comes to other frustration points within the system, so if you would like to share those with us please send us an email by replying to this. The user time zones is sth that very few users have asked for, so unfortunately it´s not very likely that it will be added in nearest future. Thanks again for your input All the best The SimplyBook.me team

Replied August 2023

Gloria

Entertainment, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2021

Very confusing but amazing customer service

Its a great tool, so easy for the client side but for the business owner, aye!

PROS

Love the ease for our clients to book and it has a built in website. It integrates with square and very affordable. The websites are beautiful not very customizable but you can manage.

CONS

Very confusing! Because majority of the major features that anyone would need counts as custom feature, its so difficult to find what you need. There are settings under Welcome, Manage, Custom features, and settings. Honestly, been using this site for 6months or more and still don't know where all settings and features are, so just click click click away til you find it. Sometimes, you would have to look deeper. Example, for time schedules. OMG, ,good luck! Good thing is c\they have the best customer service on chat 24/7 so you would just have to chat with them and they'll give you a link. God bless them! Another con would be the reports! REPORTS is key guys! Reports are our roadmap! Can we get a report for all the deposits? or just add deposit column to the booking details. Lastly, marketing, you're limited if you want to get on Google's 1st page without ads.

Reason for choosing SimplyBook.me

It integrates with IG.

Vendor Response

Hi Gloria, Thank you so much for a very constructive feedback, we appreciate it highly. We would like to ask if you are up to joining us for a focus groups where we would discuss user friendliness of the system as well as reports. It would be very useful to hear your specific comments about what exactly could be improved. Please reply directly to this email if you are interested and we will set up a call. Best regards Rut

Replied May 2021

Lusi

Professional Training & Coaching, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2024

SimplyBook.me is useful when setting up company processes.

PROS

Features are most useful and effective for a company of virtual assistants

CONS

SimplyBook.me must reconsider pricing model. It sits at high-end of software subscriptions.

Vendor Response

Dear Lusi, Thank you so much for taking time to give us your positive feedback, we really appreciate it! You mention the price and yes we are more expensive than the basic system but far below other advanced systems such as Mindbody. We have been working on developing fantastic features for a long time and I encourage you to make the most of them in order to use them to help you earn more money (and way more than what the service costs). You can suggest tips, sell products in the booking process, sell service add-ons, use coupons to promote offers, let your clients download the client app to increase loyalty and so much more. We encourage you to talk to our Live chat to get tips from them about best features to boost your sales further. All the best, the SimplyBook.me team

Replied March 2024