Their customer service was awful. I canceled with them because I found a better system and they refused a refund.

It seems to be something that they do not actively work on, which seems crazy to me.

I like the fact that it easy to connect to Facebook and Instagram. But the customization was wonderful as well to use.

With the restrictions lifting we are now allowed to do private parties at a reduced capacity. I needed a booking software that was easy to use and at a good price.

Responsive, clear, friendly, Knowledgeable and live support has been quick.

If you encounter issue in payment stage during a booking,  no entry point  for customer to get back to their unpay booking within system, you must work it out offline.

It also connects with Instagram which is awesome. The free plan has many benefits and overall just very pleased with the service.

Not quite perfect but amazing customer support more than makes the difference.

Sometimes clients don't read the reminder email properly which says it's from a no reply address; and reply to it to cancel appointments.

A few things have been really frustrating for me. There is no option to select that they have paid a deposit in person, only online payments.

Support was great, all questions were answered effectively and promptly.

If you get happier by the hour during testing because it meets almost all your wishes and you see parts you didn't know but still are fantastic then you have the WOW.

I love the fact that there is a video guide to help guide you through every single portion of setting up the site. It is easy to use and I love it so far.

The design and the configuration are elaborated and easy to use. The helpdesk is reponsive, what a good thing when you begin.

The program is friendly and has options and functionalities superior to those of other platforms. The price is reasonable, if the need and frequency of use is high.

I really enjoy working with this company. They have amazing customer support love it.

I can't think of a problem that hasn't been quickly addressed, most of the time it's been user error and a little education and I'm back online.

The customer service from SimplyBook have been more than helpful as well. It has made this new venture for our company pretty seamless.

Overall super simple and easy to use. Being an entrepreneur you need something that doesn't take all your free time to add in something simple to your site.

Solid foundamental design , great potential to be the best in this area. Competent customer service , easy to reach and  always resolve problem efficiently.

As a massage therapist and naturopath, I've been using the free version of SimplyBook.me as I have under 50 bookings per month. It suits my purposes very well, and I'm very happy with it.

Suddenly the customer service does not answer me. I can not make up my mind if I have to worry that I gonna miss customers because I can not get into my account again.

It is easy to use and set up, if I do run into an issue the support is amazing. My client's think is super easy and professional.

I had a lot of trouble doing my bookings. Now the system does it all for me and I can easily set preferences.

I like that it’s my very own Receptionist I like that it takes appointments and deposits without me having to stop what I’m doing to physically do it myself I greatly appreciate it.

I love how you can basically create your own website for your booking system and customize it to suit your brand. I love the added custom features.

Simplebook.me is an absolutely amazing accomplishment and has the flexibility to do everything we need.

It is user friendly multi featured and very relevant to the health care space.

It not only is a good program for clients appointments and POS, it is also fantastic for timesheet documentation and reports for payroll.

There are many but most importantly is there's no integration of all centers, no feature that can exclude selected Custom Payment such as NO Payment from collection report etc.

In this regard it has been very successful, and the Zenoti team were brilliant at importing and merging all our services and products.

This program is so easy to use, it has all the correct reports. The Customer Service is outstanding & very supportive.

User friendly, allow good communication with clients, team are very helpful and always available on call.

Then 450 a month and I still have nothing working to show for it. The worst customer service I ever dealt with.

I went through 20 demos before I invested my time and money in Zenoti (previously managemyspa). My experience has been amazing.

I really like how interactive it is. It gives me really nice access to my schedule with the ability to add and edit.

The look and feel of Zenoti are awesome, all the available options are user-friendly. Their Zenoti University training modules are very good to train the team members.

Some things are awkward, it doesn't always recognise the services when you type them.

Ease of setup and integration with excellent support.

A very good software to use and great customer service. I would definitely recommend it to other related business to use it.

The software was always crashing which was highly frustrating. Additionally, it was not user-friendly and was difficult to navigate.

Thorough features, like multiple pricing on single service. They have localised customer services in my country that able to help with queries.

It has several features we felt would help us increase our customer loyalty and drive more revenues from our existing customer base.

We recently integrated Zenoti Payments and have been thrilled with it. The integration of all pieces and the marketing capability (SMS and Email) were the primary reasons we switched.

We are most excited about the Shopify inventory integration and the email marketing that's included in our subscription.

They have excellent customer service which I favor so much. They are reliable, transparent and super informative.

We are very happy with our decision and are looking forward to continuing to master the software and really explore all the operational and marketing capabilities.

After training, setting up and dealing with various departments in Zenoti our current feeling is that this was the best move we have ever made.

Great! extremely rapid responses to queries. Sayee & Maneesh from the migration team have been extremely helpful and knowledgeable about every process making the migration as simple as possible.

Amazing Software with Great features that cover majority of requirements necessary for meeting the growing needs of our customers.

US Dollar

SimplyBook.me is one of the world´s leading appointment scheduling solutions with tens of thousands of paying customers around the globe. SimplyBook.me offers a booking solution for smaller service based businesses as well as enterprises with many locations. SMBs get a beautiful customisable booking website or they can insert a booking widget to their website. We offer a full range of different booking website templates that you can choose from (see here: https://simplybook.me/en/booking-page-themes) and then you can customize each one so that it fits your brand colors as well as add images of your logo, service providers and company locations.

What differentiates SimplyBook.me from other booking systems is that it is based on custom features.  So you can pick the custom features that you would like to include in your booking system and then pay accordingly. Today we have over 60 custom features including features such as to accept payments, enable Intake forms, offer Instagram bookings, sell gift cards, offer loyalty points, implement waiting lists or more. 

The clients, the ones booking the service, will always get sent booking reminders either by email or sms, which will reduce no-shows. With the system, users can also connect with Facebook, Instagram or Google and thereby add a “Book Now” button there to allow clients to book an appointment from those channels.

It is super easy to manage all bookings and clients. Users can download the admin app, and be notified every time a new booking comes in. You can see the calendar for the day, access clients and of course add, change or delete a booking if needed.

By using SimplyBook.me you can also easily nurture the relationship with your clients.  You will have a list of all clients who have booked your services and you can send them automatic book soon notifications, send them emails to let them know about your latest offerings or send them promotions and discounts f.x. when you are less busy. You can also offer your clients a branded client app to enable them to easily rebook your services and make you look super pro at the same time! 

SimplyBook.me also offers a specific enterprise solution to enable larger companies to easily manage all appointments within different locations.



LongDescription

Patient Records Management

Customer Surveys

Surveys & Feedback

Faculty/Staff Management

Electronic Payments

Barcode/Ticket Scanning

Payment Processing

Recurring/Subscription Billing

Real-time Scheduling

Mobile Alerts

Booth Rental Management

Customizable Reports

Rescheduling

Document Storage

Access Controls/Permissions

Activity Tracking

HIPAA Compliant

SMS Messaging

For Salons and Spas

Customer Mobile App

SSL Security

Before & After Pictures

Client Database

Group Scheduling

Confirmation/Reminders

Reservations Management

Online Registration

Credit Card Processing

Calendar/Reminder System

On Call Scheduling

Invoice Management

Transaction History

Wait List Management

SMS Reminders

Team Calendars

Communication Management

Customer Accounts

Patient Intake

Customer Database

Recurring Appointments

Call Reminders

No-Show Tracking

Registration Management

Gift Card Management

Class Scheduling

Calendar Management

Customizable Fields

Room Booking

Template Management

Scheduling

Data Import/Export

Payment Reminders

Parent/Student Portal

Promotions Management

Customer Support

Two-Way Communication

Multi-Location

Self Service Portal

Booking Notes

Self Check-in/Check-out

Treatment Packages

Student Management

Availability Indicator

Booking Management

Email Marketing

Rate Management

Mobile Access

Online Payments

Sales Reports

Capacity Management

Performance Metrics

Service Catalog

Third Party Booking

Membership Management

Online Classes

Resource Scheduling

Marketing Automation

Client Portal

Event Scheduling

Social Media Integration

Real-Time Notifications

Forms Management

Email Reminders

Real-Time Updates

Email Management

Website Integration

Driver Scheduling

Activity Dashboard

Invoice Processing

Alerts/Notifications

Online Booking

SMS Marketing

Reporting & Statistics

Client Profiles

Mobile Grooming

Reminders

Class Management

Group Reservations

Web browser (OS agnostic)

Free: $0 (50 bookings + 1 custom feature)

Basic $ 8.25/month (100 bookings + custom features)

Standard: $ 24.90/month (500 bookings + 8 custom features)

Premium: $ 49.90/month (2000 bookings + unlimited custom features)

All plans include: Unlimited clients, Facebook booking widget, staff scheduling, automatic reminder emails, and time zone conversion.

Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

SimplyBook.me

Live Online

Webinars

Videos

Zenoti is a cloud&shy;-based business solution used by spas, salons, med spas, yoga, and fitness studios of all sizes. Business features include appointment scheduling, billing, marketing, inventory, payroll, and configurable reports all in a centralized database that delivers a consistent, unified experience across multiple locations.  


Customers can access touchless technology such as online booking, self-check-in, digital forms, and queue manager, all designed to elevate the experience, reduce wait times, and eliminate unnecessary touch.  


Mobile POS moves the Point-of-Sale experience to the service chair and empowers employees with access to everything at the touch of a button on their personal mobile device, including revising invoices and taking payments.  


Zenoti delivers world-class service 24/7, 365 days a year, supporting tens of thousands of transactions every day for over 12,000 spas, salons, medspas, yoga, and fitness studios in more than 50 countries. The team is committed to driving growth, maximizing profits, and achieving customer satisfaction.


Monthly subscription pricing is available.



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