Streamlined my business and this software are integrated with my website, Facebook, a customised app, just to say the least.

Graphical interface, simplicity with managing a class, group sessions and appointments. Switching from MindBody was so easy as functionality appears to be similar but in almost every service, much better! They make it simple! Sending SMS or txt messages within Australia is included, well free, as it's bundled in my monthly fee. My team have all picked up how to use the new platform without any formal training! The support is responsive and quick, reporting is fantastic and I am finding new reports even now to help me with managing and running my business. There seems to be a higher level of knowledge within the WellNess Living support teams also, rather than just basic call centre people at MindBody that don't seem to know the product and escalate almost every time you call. I initially thought I would save money by switching to Wellness Living, and I certainly have, but I have also tightened up my cash flow thanks to the enhanced functionality, with my staff more empowered to ensure clients are paid up as well as the app allowing for very easy payment of outstanding balances in just a few clicks. Payment plan functionality is new and fantastic, so I can't forget to bill a client say every week to pay off a past debt or lump sum payment over a period of time. The interface for MindBody is old school and the accounts section gave me a headache, often with clients confused with receipts and invoices. Far prefer the new colourful graphical interface and the simplicity!

I thought being in Australia would cause concerns with support queries due to my time zone, however, the online knowledge base has been fantastic with short videos to show how to do things and because the support team have been fast, combined with having an easy transition to this new platform, I cant say this has been a real problem. I didn't realise how much I could learn from short video's, and so quickly. The customisable SMS's and emails required a little work to suit my business. I personalised the new client 'Welcome SMS' to include a direct link to a page on my website as well as include a link to an app for the "Gift Receipt" SMS and email, but I guess this would be more setup / configuration concerns that one would go through initially?

I like the reports that you can generate to give you the performance of classes, events, and appointments. I also like the easy membership auto-renewal features. The ability to set permission levels for users is another wonderful feature.

WellnessLiving can be technical when navigating the platform however, they have excellent technical support who will walk you through step by step. Their online knowledge base is full of helpful information and solutions.

From the start I had red flags that I ignored. For example, I went to someone else's website to check out how they used WL. Then I "tried" to go to WL's main website and I kept getting redirected back to the website I had visited. This software did NOT make running my biz easier, I had so many procedures on how to do simple things like matching our daily deposits to the reports from WL b/c nothing was accurate. Updates, OMG, nightmares - whether it was poor design, poor testing b/f rolling out, poor programming or all of the above, I don't know but the number of times they broke (and continue to do so, I left 2 yrs ago) is amazing to me. What caused me to leave was one of these updates. They broke their recurring class booking - the system would REBOOK clients into classes they'd been removed from. Not only were we accused of doing this ourselves (you physically cannot book a client into a past class), I was told no less than 6 different times this was fixed just to prove it hadn't been. This caused us so much time & money b/c the only way to get rid of the rebookings, was to manually delete each one by hand. They had no way to do this for us. Now for the ugly truth - WL tries to say they're all about positivity (rainbows & kittens) but IMO they are a toxic company. They constantly blame their customers for issues found until you can prove it's their software. They never look at the issue first, always the end user. When I finally left, they BEGGED me to stay - told me they'd fix my issue (this was at least 3x of the 6 they told me it was fixed) and once they realized I was a lost cause, they threw up every roadblock possible. They told me they didn't know how to get my cc data b/c they never had clients leave (whatever...) and stonewalled me for MONTHS! I did finally get my data but only once I got the [sensitive content hidden] involved. Like what company requires you to get the [sensitive content hidden] of a company involved to cancel? A toxic one Stay away - it's been 2 yrs since I left and I still hear from clients about how to leave b/c they aren't able to reach anyone or are getting stonewalled.

Pretty colors and design, good concepts/ideas. There are a lot of things to like about WL conceptually. You can book clients into classes ongoing, you can link family members and have a single payment method. They offer events, discounts, gift cards, SMS communication (new) and so much more. But - read the rest of my review please

I was with WL for 5 yrs - multiple times a year, I'd even argue every single update, they would break the software. Sometimes it was minor, lots of times it was MAJOR! Every 6 weeks we'd have to brace for an update and figure out what got broken. Sometimes it wasn't even related to the update that was rolled out, their programmers just mucked stuff up. End users were beta testers. God forbid you have an issue, you'll be required to screen shot, video whatever was happening. Oh and don't forget to clear your cache...

So far so good! The customer service has been excellent and whenever I have a question our onboarding specialist is on top of it almost immediately.

The client account management and history is a great new feature for us. We love the ease of use for our clients.

My least favorite thing is the data entry and conversion to wellness from our current booking system.