It has been good for last 2 years of usage no complains.

Cost is good and deployment time is good.

Details collected in the post incident report is less as compared to other tools.

Overall security for our customers has greatly increased and given them and us a sense of relief that their security is where it needs to be to remain secure in this day and age of attacks.

The product is very user friendly, not hard to navigate throughout the dashboard and the level of protection is provides is amazing for us and our customers. The SOC team is very helpful and always willing to work with me and teach me what I do not know.

Integration was not difficult at all. There are some minor changes that are specific to me about the dashboard like when I click on scope then click another icon on the left I have to go back and choose scope again as it will not stay. The widgets are ok but nothing that draws my attention. Also, the reporting aspect is lacking, each report seems to be lacking information and it does not always show what you want. I would like a more customizable report feature.

We have it in place for many clients now but plan to migrate to a different platform.

I thought the $1M "guarantee" was a great selling point, but it's NEVER going to be paid because it's impossible to meet the requirements. In order for it to be paid, every device on the network must be patched to the most current OS, and every device with S1 must be patched to the most current version, which is impossible because S1 does not automatically update (this is LUDICROUS). We are planning to migrate all of our customers to a different platform.

As mentioned above, the $1M "guarantee" is a farce. The fact that S1 does not automatically update, like EVERY OTHER AV PRODUCT IN THE WORLD, is ridiculous. That means that we have to MANUALLY update S1 if/when we get a notification from SOC. In addition, the "rollback" feature interferes with any VSS based backup system - and has caused machines to slow to a crawl unless we disable rollback, which (again) means that the so-called guarantee will never be paid.

The ease of use and the stability of the software. Very much up to date.

At this time the only negative is the SOC is not fully in the USA. For us the compliance part we need to have the SOC monitored from within the USA and all employees of the SOC need to be US citizens.

Support and business contacts are awesome. They have a monthly review to ensure we are using the tool properly and we are getting the best bang for our buck. This is invaluable.

The ability to have SOC support you and integrations into our tools are priceless.

Lack of full control but that is ok because you have a SOC and other yees to do the heavy lifting.. Had to change our mindset for wanting to have control.