Shoeboxed

RATING:

4.4

(225)

About Shoeboxed

Fetch Expense Reporting is a cloud-based expense tracking and reporting solution suitable for small and midsize businesses. It allows employees to upload expense receipts from their smartphones and claim reimbursement from their employers. Employees can download Fetch Expense Reporting mobile app on their Android and iOS devices to submit expense and mileage details. A process-driven workflow takes and submits the employees' reimbursement request to their approvers. The approver can then verify the submitted claims, request for additional information and supporting documents and reject or make payments for approved claims. Managers can process reimbursement claims of their employees in batches or on the need basis. Businesses can create multiple expense catego...

Shoeboxed Pricing

Starting price: 

$22.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Upload receipts for approval

Shoeboxed Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for Shoeboxed

1 - 5 of 220 Reviews

Chris

1,001 - 5,000 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed April 2021

Love it and couldn't live without it

User Profile

Narasimhan (Nari)

Verified reviewer

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2018

Removes clutter and keeps track of expenses, accessible from anywhere

Clutter reduction, expense management

PROS

I like that this is a cloud based system. Also that it accepts electronic receipts with a simple forward from my email. overall, very good value for the cost and reduces clutter massively.

CONS

Some manual processing is required to approve and resolve expenses so an eventual AI based system would be great.

Nick

Verified reviewer

Publishing, 11-50 employees

Used daily for less than 6 months

Review Source: GetApp

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2017

Amazing customer service by CRM

I'm a freelance illustrator (self-employed/small business) and way behind on taxes (have been delaying b/c of my lack of organization). I have years and years of receipts saved up in shoeboxes/chest of drawers that I have to pile through. I spent a few hours researching the best app to use to do this. After downloading a lot of software, I finally settled on SHOEBOXED. I'm going to slowly pile through my receipt (snapping photos of them) and find my write offs. The images are organized by the company and are searchable (in case you ever get audited). You can even just mail them your receipts (that doesn't work for me as well b/c I have to find my write offs). But going forward I'll probably use that service as well. None of these reasons are why I'm actually leaving this review (see Pros below).

PROS

Having just downloaded the app on my phone I still had some questions about the functionality of the app and its service (are the receipts searchable...how so? ...how are they organized?). I decided to call...low and behold someone answered. I can't tell you how helpful CRM was on the phone. He spoke clearly and answered my random (and very specific) questions concisely. He helped me find which package was best for me and my situation (thousands of receipts piled up for years) ...without hard selling me on anything. I hadn't even signed up for the service officially yet and he sent a quick follow-up email. It was a very calming experience in the stressful situation that is my tax headache. If any higher ups are reading this... I'd recommend giving CRM a big fat raise, but don't promote him to your department ...unless you want to be working for him soon. I'm seriously impressed that I could download a very functional/helpful phone app and a few minutes later be able to call and talk to an actual service representative with no hold, no dial tone button pressing, who was completely knowledgeable about the product he was supporting. My entire field is full of self-employed workers and I'll be recommending this product to every single one because of the experience I had with the app and the customer service.

CONS

The only way to sign in to leave this review was through LinkedIn...a site I haven't used in 8 years (and was attached to old email accounts/password) and frankly...annoyed me with all their updates/emails. BUT, the customer service experience was so good...I'll eat the next 8 years of annoying Linkin update emails...hopefully they don't get hacked again (didn't that happen like 5 years ago).

Neil

Financial Services, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

FUNCTIONALITY

3

Reviewed November 2019

great software and service for staying organized and saving time

Overall, I find Shoeboxed to be incredibly useful and it allows me to get a handle on my receipts. There is room to make the software/service even better, and I hope the company decides to further invest in the features and capabilities. But even as is, it is a good service.

PROS

Shoeboxed makes it very quick and easy to scan and organize receipts. Using my receipt scanner, I can scan a receipt and have it uploaded to the cloud in seconds, and then Shoeboxed takes it from there using OCR/human inspection to extract fields. Receipts are archived and accessible on the Internet, and can be searched and exported.

CONS

I've been using Shoeboxed for many years, and the software has not changed much in that time. The interface is out of date and kind of clunky. It responds slowly and it is quite limited in it's query capabilities. The company has not added any new features, even though there are many obvious and very useful ones that I wish could be added. The company has also raised prices quite a bit, so it is not nearly as good of a value as it used to be. I'd accept this more gracefully if they were also adding useful features along the way, but that has not happened.

Anonymous

201-500 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2018

I am Europe based and I was a subscriber for a year. I used it for my small e-commerce business.

Simple management of invoices, receipts, all in one place and accessible from everywhere.

PROS

I like the idea of having all my invoices, payments, receipts, etc, stored in one safe place, accessible from everywhere. Shoeboxed does a good service and their app for Android works well. So on the go, you scan the receipt and that's it. No running around with papers in your pockets after a meeting with suppliers in a restaurant.

CONS

The magic envelope service at that time was not available in Europe. This is why I switched to the free version. Also as a European, I found it a hassle that there is no option available to change the settings to European formats such as for dates (in Europe you write dd/mm/yyyy, whereas in the US it is the other way around) and commas / dots to distinguish between thousands and fractions, etc. I also found that sometimes the Amazon webservices are slow and thus the loading of your files takes time. But recently this has improved. The preview pane is also too small and does not adapt to the screen size. Their UX could be uncluttered and simplified.