Fusebill Software

4.53 / 5 (19)

Our advisors have recommended this product 1 time in the last 30 days

About Fusebill


Fusebill provides businesses with cloud-based financial and accounting processes, including billing and invoicing, financial reporting and more. The system is suitable for small businesses, as well as midsize companies seeking a scalable recurring billing and invoicing solution.

Fusebill helps businesses update and adapt to changes in products and promotions. Sales and marketing team members can use Fusebill to manage new opportunities. Fusebill also provides automated dunning and checks to maintain accurate and up-to-date billing information.

Fusebill integrates with business technology systems like Salesforce, so users can input customer information without needing to switch between programs. The customer self-service portal allows customers to log in and view their own accounts. Fusebill is also PC1 level compliant.



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Supported Operating System(s):

Mac OS, Linux, Unix, Web browser (OS agnostic), Windows 8

19 Reviews of Fusebill

Average User Ratings

Overall

4.53 / 5 stars

Ease-of-use

4.5

Value for money

3.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(12)

4 stars

(6)

3 stars

(0)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-19 of 19 reviews

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November 2017

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

2 of 5

Functionality

2 of 5

November 2017

Need to change a product's price for all customers? Look elsewhere.

Pros

There are a lot of options for custom pricing for an individual subscription. Decent API, though limited in some odd ways (only certain major changes trigger events, others don't. SSO breaks standard login). They'll create some custom reports if a report is missing. They import data, just make sure that you're not live yet when they do it (they messed ours up when importing into live system).

I think Fusebill is probably well suited to companies that need to bill a small number of clients with varying prices, discounts and terms. Too many customers, though, and manual updates become infeasible. A single, simple pricing structure won't be easy to update if you have a lot of customers.

Cons

Price is on the high side. Slow UI response at the end of the month, though improved somewhat in recent months. Complex UI required a lot of training for our employees to complete simple tasks. Frequent trivial UI updates require additional training. Reporting is not configurable and marginally useful. Cost based accounting isn't supported well.

Previously there was a frequent issue with their Authorize.net gateway integration that would show payments in an "unknown" state without notifying us, leaving the customer account in a weird limbo state. We've wasted hours manually looking through customers to fix, and hours working to satisfy justifiably upset customers. Has since been fixed for the most part, but "unknown" payments still crop up sometimes.

Currently our biggest problem with Fusebill is updating the price for a product in our subscriptions. We have a price change, and WE HAVE TO WRITE OUR OWN CUSTOM CODE TO CHANGE PRICES on all of our active subscriptions. The inactive ones? They'll have the wrong prices when we re-activate them. Instructions on the custom code to update our subscriptions were given to us 13 days after asking for instructions on changing prices.

We never thought that price changes would be a missing feature for a recurring billing system. Hopefully this information is helpful to someone else.

WE REGRET CHOOSING FUSEBILL after wasting hundreds of hours, and I hope I can find the time to find and integrate another solution soon

Response from Fusebill of Fusebill

Replied November 2017

Hi, Thank you for taking the time to post a review of Fusebill. At Fusebill we value all feedback from our customers, and we use it to constantly improve. Our Customer Experience team would like to connect with you to discuss your concerns as we strive to ensure the satisfaction of all of our customers. Please reach out to us by email or a phone call to Fusebill Support.

September 2017

Cole from New Star Communications

Company Size: 201-500 employees

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2017

Fusebill has gone over and above

Pros

We had a unique situation with our business and the Fusebill team went out of their way to find a solution. They were able to build an API into our CMS software that our business has to use to integrate the software flawlessly! We have used Fusebill for almost a year now and couldn't be more pleased with our decision.

Cons

So far there are really no cons that come to mind. Maybe that the dashboard isn't customizable although the dashboard they currently have seems to have everything anyone would want on it.

September 2018

Josh from Home Care Assistance

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

September 2018

Excellent Invoicing Solution With Valuable Integrations!

Pros

Fusebill has been awesome in helping us clean up our accounts receivable department. I'm sure every Operator can attest to how messy it can get in this department without strong systems. Fusebill helped us get our regular customers on track with receivables and integrates right into Salesforce making it a breeze!

Cons

It took some time to update all our accounts in the system to track them moving forward. However, this would be with all systems! Otherwise no complaints!

April 2012

Anonymous

Review Source: GetApp


April 2012

Fusebill changed our business through automated billing

Fusebill is a great team to work with. The service provides a broad range of features that support both credit card and invoiced customers. They really know their stuff when it comes to the challenges of recurring billing in a cloud world. The interface is straightforward to use, and the reporting is excellent. Most importantly, the on boarding and support teams have been very responsive, and very helpful. They even go the extra mile to give you new ideas for new packaging and pricing your own services.

Pros

Breadth of features suits our business
Super responsive and great personalized support. You really get the sense that your business and success matters to them.
Lets us free up our development team to work on our product, not on billing issues.

Cons

We still need to have a payment gateway for credit card processing. At least we now have the choice of the processor we want unlike Paypal, where we found out several months too late that we couldn't process AMEX because we were located in Canada.

June 2015

Vincent from Vincent Mobile Cleaning Service LLC

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

June 2015

Easier for me, easier for my customers

I run a business where easy subscription billing is key. I provide services for my customers, and in the time I've spent face-to-face with them, I found that they didn't like our previous billing method; it was cumbersome, slow, and not at all user friendly. People complained a bunch. We switched to the Fusebill platform and saw a big difference in the function of everything straight away. Not only does it save me and my partner a lot of time, but its easier for my customers. Everything from invoicing to subscription billing and one time payments work better. Customer management and analytic tools are better. Everything is exceptional. When we decide to run promotions, it is easy to implement them without any downtime. I'm also very pleased with the customer support; Fusebill really takes care of their customers. I run this business without a lot of help from others, and billing used to be a major to do. Now --not so much. The analytic tools help me see everything very clearly. Its really better than I expected.

November 2018

Subathra from Yaazh Xenomics

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Customer support

3 of 5

Functionality

4 of 5

November 2018

Cloud based subscription & billing management Platform

Pros

High security with PCI compliance. Multiple users with the same subscription. can be enabled for all payment options including PayPal & credit cards. Quickbook integration also be done.

Cons

No major cons in this software tool. Only the pricing is much higher if we move from startup to Rapid growth.

June 2015

Tracy from Jancore

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

June 2015

Reduces the level of effort and saves time for our sales team

Choosing Fusebill was one of the best decisions I've made for my business year to date. My company needed something that would integrate smoothly with Salesforce, and this does it smoothly, just as promised. It is reliable, operates smoothly, and best of all, was easy to set up and get working. Our subscription and billing management is easier to manage than ever. It is incredibly flexible and the features work quite well for us. Automated billing and invoicing has never been easier. Fusebill has made things significantly easier for our users; we've added more payment gateways, and there are many more discounts and coupons now that we can implement them quickly.

April 2012

Anonymous

Review Source: GetApp


April 2012

Cool Service

We were desperate to find a recurring billing vendor that could allow us to process manual checks and set up accounts receivable terms. After looking at the most popular onlien vendors in this space, we finally found Fusebill and have solved a major pain point for our business.

Pros

The engagement process with these guys was great. They really took the time to understand our business and unique requirements.
The user interface is easy to use, does not require an MBA to navigate and does not need a dedicated resource to manage.

Cons

That we didn't find them earlier and wasted so much time lookng at their competitors.

April 2012

Anonymous

Review Source: GetApp


April 2012

great billing solution for subscriptions

Fusebill now takes care of all of our billing - we used to have a fair bit of manual processes each month, and had to get a developer involved for pricing changes. With Fusebill everything is automated. It's an enjoyable team to work with - they are very responsive and helpful, and helped us really find the best way to use the features

Pros

Automatated. We have some small customers that are billed on credit cards, and others that get sent a monthly bill. Fusebill deals with all of our billing needs.
The checkout pages let us sign up new customers online and accept credit cards.

June 2015

Anonymous

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

June 2015

Saves me a lot of time and money

The user interface is very easy to navigate. In a few clicks I can open plans and make them live. Everything is highly functional, and even if you have any questions, the customer support is always here to answer. This is a great tool for subscription management.

Pros

Intuitive, functional, great support team

Cons

I can't add nothing here so far.

June 2012

Anonymous

Review Source: GetApp


June 2012

Bye bye payment gateway for ARB!

We have two employees managing declines of credit cards for our memberships. That's two full time resources dealing with these all day long. We needed to automate the entire process from sign up to follow up and found Fusebill. Within a week we were up and running. We can now use those resources for selling!! Great team, awesome support = so happy!!!

Pros

Easy to use, friendly staff, quick deployment.

October 2016

Michael from Celedon Partners

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

October 2016

May 2012

Anonymous

Review Source: GetApp


May 2012

Finally!

Not only is Fusebill easy to use, it also offers excellent value for money with extensive functionality that you don't see with the other offerings out there. The customer service is outstanding as well; there is always someone there to support us if we have any questions. Fusebill has truly taken the headache out of subscription management for us.

Pros

Ease of use, customer service, value for money, quick ROI

August 2012

Anonymous

Review Source: GetApp


August 2012

Great team to work with

We had outgrown our old billing system /process and were spending a lot of time and effort correcting errors and tracking down payments. The guys at Fusebill (Tyler+) were a big help in answering all of our questions (and educating us about billing systems). We've been running with Fusebill for several months now and it's a world of difference.

August 2015

Brian from IntellD


Ease-of-use

5 of 5

Functionality

5 of 5

August 2015

Great piece of accounting software

Pros

This is a great piece of accounting software. It is pretty customizable, easy to use and it offers great set of accounting features. I use it for my new small business and it is one of my favorite software products for running my office. Highly recommended

Cons

Everything looks cool, I like it! I can't say anything bad about it because it looks and feels great.

June 2015

lanae from zala

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

June 2015

great product

This product is easy to use. It is the most flexible product catalogue and has great analytics and insights. I would recommend this product.

March 2013

Anonymous

Review Source: GetApp


March 2013

Online invoicing is great!

I love Fusebill's invoicing features. So easy to use and so many ways to personalize my invoice. The invoice tab makes finding things so simple! I can't believe how much time it saves me.

November 2017

Shea from Creative Computer Solutions

Company Size: 2-10 employees

Review Source: GetApp


November 2017

October 2017

Anonymous

Review Source: GetApp


October 2017