# Helcim Software Reviews, Demo & Pricing - 2026 > Review of Helcim Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/za/accounting/helcim-profile --- [Home](https://www.softwareadvice.com/) / [Payment Processing Software](https://www.softwareadvice.com/online-payment/) / Helcim Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/inventory-management/helcim-profile/reviews/)[Alternatives](https://www.softwareadvice.com/inventory-management/helcim-profile/alternatives/) # Helcim 2026: Benefits, Features & Pricing Wondering if Helcim is right for your organization? Our Payment Processing Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Helcim 3.8 [(33)](https://www.softwareadvice.com/inventory-management/helcim-profile/reviews/) Pricing Pricing available upon request ### About Helcim Helcim is a payments company that helps businesses accept credit card payments. At Helcim, our goal is to provide small to medium sized businesses with the opportunity to accept credit card payments at affordable rates with industry-leading technology backed by excellent customer service. Whether you need to accept payments by generating online invoices, creating an ecommerce website, adding payments to an existing website, setting up monthly recurring plans, using the virtual terminal, or accepting cards in person, Helcim has the solution. Helcim merchants benefit from Interchange Plus pricing, no contracts, no hidden fees, no PCI fees, and access to all of our software tools at no additional cost. Helcim doesn't charge a monthly fee. To explain interchange plus pricing, it is a billing method used by Helcim to give you complete transparency and greater savings. When you process a transaction we pass the interchange and card-network costs directly on to you, giving you access to the true wholesale rates. As your business processes more you can automatically qualify for volume discounts. Small or medium sized businesses can start accepting transactions online. Merchants can g... et started right away. Begin accepting payments through our self-service portal as soon as you log in. Helcim’s platform includes a fully hosted online store for your business that has tools for everything from blogging to food ordering. Online ordering can also integrate into your company's existing web presence if you want to add payments to your current website. You can also integrate QuickBooks, the popular accounting software, with Helcim to streamline your business’s bookkeeping. Wondering if Helcim is right for your organization? Our Payment Processing Software selection experts can help you in 15 minutes or less. ## Helcim User Interface ## Popular Helcim Alternatives Main Product Helcim 3.8 [(33)](https://www.softwareadvice.com/inventory-management/helcim-profile/reviews/) Ratings Breakdown - 3.94Ease of use - 3.97Value for money - 4.06Customer support - 3.88Functionality Pricing Available upon request Get Price Alternative Product [PayPal](https://www.softwareadvice.com/retail/paypal-profile/) 4.6 [(26448)](https://www.softwareadvice.com/retail/paypal-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.52Value for money - 4.25Customer support - 4.56Functionality Pricing Available upon request Get Price Alternative Product [Venmo](https://www.softwareadvice.com/retail/venmo-profile/) 4.7 [(9287)](https://www.softwareadvice.com/retail/venmo-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.75Value for money - 4.41Customer support - 4.62Functionality Pricing Available upon request Get Price Alternative Product [Stripe](https://www.softwareadvice.com/product/49509-Stripe/) 4.6 [(3347)](https://www.softwareadvice.com/product/49509-Stripe/reviews/) Ratings Breakdown - 4.47Ease of use - 4.35Value for money - 4.23Customer support - 4.52Functionality Pricing Available upon request Get Price Alternative Product [Square Payments](https://www.softwareadvice.com/online-payment/square-payments-profile/) 4.7 [(2691)](https://www.softwareadvice.com/online-payment/square-payments-profile/reviews/) Ratings Breakdown - 4.71Ease of use - 4.48Value for money - 4.36Customer support - 4.62Functionality Pricing Available upon request Get Price Alternative Product [Square Point of Sale](https://www.softwareadvice.com/retail/square-point-of-sale-profile/) 4.6 [(3031)](https://www.softwareadvice.com/retail/square-point-of-sale-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.50Value for money - 4.35Customer support - 4.54Functionality Pricing Starting at $49.00 per month Get Price ## Helcim Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Helcim Features - Popular features found in Payment Processing ACH Payment Processing Billing & Invoicing Debit/Credit Card Processing In-Person Payments Mobile Payments Multi-Currency Multiple Payment Options Payment Fraud Prevention Payment Gateway Integration PCI Compliance Recurring/Subscription Billing Reporting/Analytics - More features of Helcim Accounting Integration API Billing Portal Catalog Management Client Portal Compliance Management Contact Database Contactless NFC Credit Card Management Credit Card Processing CRM Customer Accounts Customer Database Customizable Branding Customizable Invoices Customizable Templates Data Security Discount Management eCommerce Management Electronic Payments Email Marketing Email Reminders For iPad Devices For Retail Fraud Detection Inventory Management Inventory Optimization Inventory Tracking Invoice Creation Invoice History Invoice Management Invoice Processing Mobile Access Mobile Card Reader Multi-Channel Management Multi-Period Recurring Billing Multi-Store Online Invoicing Online Payments Order Management Order Tracking Partial Payments Payment Processing Point of Sale (POS) Product Identification Promotions Management Purchase Order Management Real-Time Data Real-Time Reporting Recurring Invoicing Refund Management Reminders Reporting & Statistics Retail Inventory Management Returns Management Reviews Management Sales Order Management Sales Reports Sales Tax Management Self Service Portal Shipping Management Shopping Cart Subscription Management Tax Calculation Templates Third-Party Integrations Transaction History Website Management ## Helcim Integrations WooCommerce Integration rated undefined from -1 review Xero Integration rated undefined from -1 review QuickBooks Online Integration rated undefined from -1 review ## Helcim User Reviews Overall Rating 3.8 Ratings Breakdown 5 48% 4 18% 3 9% 2 9% 1 15% Secondary Ratings Ease of Use 3.9 Value for money 4.0 Customer support 4.1 Functionality 3.9 VR Verified Reviewer Marketing and Advertising 2-10 employees Used weekly for less than 12 months Review source Reviewed March 2026 Good service 5 Previously 3 Overall very good. They are adding new integrations all the time. Their system now works with several booking systems which allow you to use a separate calendar and save on their reduced rates Ratings Breakdown 5 Ease of use 5 Value for money Previously 3 5 Customer support Previously 4 5 Functionality Previously 4 Pros: They have improved communication and reduced excessive advertising emails. I recommend giving it a try Cons: No major cons. If anything they have improved a great deal and made the system much more efficient. This seem to have worked out many of their smaller problems Read More DW Donald W. Verified reviewer Retail 2-10 employees Used daily for free trial Review source Reviewed August 2021 Ease of Payments 5 We are brand new to this product but have used mobile software in the past, while the other software works o.k. their customer service leaves a lot to be desired, I called on my very first day of using this product and the customer service was outstanding, \[SENSITIVE CONTENT\] was amazing, very patient, answered my questions and walked me through all the different services offered. In 20 years of processing credit cards I have never had such an incredible experience. I know it was my first day and my first experience with their customer service but my mom also told me "if your relationship (business or personal) starts off bad it will most likely end bad" based off this I'm confident my relationship with Helcim is going to be outstanding Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The application and approval process was quick and easy, had approval with 24 hours Cons: A little more difficult to navigate around until you get used to it. Does not offer same day funding like most other mobile applications. Reasons for choosing Helcim Price / customer service Reasons for switching to Helcim Pricing / customer service Vendor Response We're so proud to provide our merchants top shelf customer service. Thank you so much, Donald, for sharing your experience after switching to Helcim! Replied August 2021 Read More AG Ana G. Verified reviewer Marketing and Advertising Self-Employed Used monthly for less than 6 months Review source Reviewed February 2025 Unreliable and poor customer service 1 Ratings Breakdown 2 Ease of use 4 Value for money 1 Customer support 3 Functionality Pros: I wanted to use Helcim as an alternative processing where I could add a CC surcharge (as oppossed to ACH/debit, etc) - and Helcim looked like a promising choice. The fees looked to be good too in comparison, until someone pointed out how the fee % actually fluctuate depending on the situation (payment method, card type, product type, billing type, etc) Cons: Couldn't get past the approval stage. I read how they arbitrarily also closed other people's accounts. The customer service was not helpful at all, and quite abrupt - it felt like they were doing me a favour by allowing me to become a client. I also had dissolved an LLC at the time and wanted to change the Business Name - but they didn't allow that either. I went ahead and created a new account, and they totally blocked that, despite me giving proof of the second company legality.. Vendor Response Hi Ana Thank you for your review. We appreciate the feedback and we're sorry it didn't work out. As a financial service provider we do have to adhere to certain regulations surrounding Know Your Customer and Risk policies. There may have been certain aspects of your business that did not satisfy our risk policies and therefore we were not able to onboard you. We would love to be able to onboard every merchant to our platform but sometimes we are unable to clear the requisite regulatory hurdles. You can see our full terms of service at https://legal.helcim.com/us/terms-of-service/. Our pricing model is Interchange Plus. This means that we pass the cost of the transaction onto you with our margin on top. We believe this is fairer and more transparent for our merchants. You can find more information about interchange plus pricing at helcim.com/pricing. If you wish to discuss this further, we'd be happy to chat at +1-877-643-5246. Best, - The Helcim Team Replied March 2025 Read More PS Paul S. Verified reviewer Health, Wellness and Fitness Self-Employed Used daily for less than 12 months Review source Reviewed April 2021 Customer Service second to none 5 My credit card reader was displaying a fault message so I reached out to the Helcim team to find a solution. I talked to \[SENSITIVE CONTENT HIDDEN\] in the Customer Service department and he immediately had an answer to solve my problem. \[SENSITIVE CONTENT HIDDEN\] walked me through the replacement process, made the necessary calls to get a new unit and most importantly kept me updated to his progress. The replacement unit was delivered to me less than 24 hours after my initial call to Helcim. Now that’s service !!! The Helcim team has set standards in customer service that more companies could take valuable lessons from. Ratings Breakdown 5 Ease of use 5 Customer support 4 Functionality Pros: The software is an integral part of my business and is reliable, well thought out and has an easy to understand interface for myself and for my customer when they are paying. Cons: The software has been well thought out. No issues. Vendor Response Being an integral, reliable partner for your business is core to how Helcim strives to partner with you. Thanks for sharing your feedback Paul! Replied April 2021 Read More CW Carla W. Verified reviewer Retail 2-10 employees Used daily for more than 2 years Review source Reviewed May 2021 Always There 5 Sales are increased with having Debit/Credit so easily available. When you phone you always get a live, breathing body. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Plug it in and away you go. We are a seasonal business so have to reorder every year. This year I forgot to order called in a mad panic. Within 4 days the machine was here, plugged in and processing sales. Cons: Do not come with a manual or any instructions. Reasons for choosing Helcim Pricing, customer service, support Reasons for switching to Helcim Pricing, customer service, support Vendor Response We're glad to see Helcim is working for you in speed and savings, Carla. We appreciate your recommendation! Replied May 2021 Read More VD Vernon D. Verified reviewer Health, Wellness and Fitness 2-10 employees Used weekly for less than 6 months Review source Reviewed May 2025 Good Sevice is you don't need any Live Help. 3 I love it when it works. The tutorials help a little but there are really good reps and there are reps who don't know that they are talking about. Every time that I have an issue it takes several calls and several different answers to weigh through. I rep threatened to cancel my service because I asked him to escalate an issue that took a month to resolve. Ratings Breakdown 4 Ease of use 4 Value for money 1 Customer support 4 Functionality Pros: The concept is good and the fees are relatively low. Cons: The on-boarding process was poor. When issues come up it is difficult to get good help. Vendor Response Hi Vernon, Thanks for taking the time to leave a review for us, we always appreciate the feedback. We're sorry to hear about your experience with our customer service team. We'd love to chat further with you about your experience and make sure we're able to take onboard your feedback. If are experiencing issues with a longer resolution time, we want to get that fixed for you. If you do wish to discuss your experience further, please email help@helcim.com and we can make sure to address your concerns. Best, - The Helcim Team. Replied May 2025 Read More MR MD RIAJ UDDIN R. Verified reviewer Marketing and Advertising 2-10 employees Used daily for free trial Review source Reviewed September 2024 Scam? Data collector? 1 Unbelievably bad! I used Stripe for a long time and would definitely go back! Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Price is cheaper compared to Stripe and other platforms. Cons: After taking all my information (my SIN number and all) they declined my application without referring the cause. We have a legitimate business with proper documentation. They didn't even ask for additional documents. Straight declined! I don't feel safe now after sharing all my information. You should have mentioned during the signing-up process about your application criteria before taking personal information. Is this a way to collect people's personal information? Reasons for switching to Helcim Stripe is expensive compared to helcim. Read More ES Eloisa S. Verified reviewer Retail 2-10 employees Used daily for more than 2 years Review source Reviewed November 2022 long time customer review 1 Ratings Breakdown 3 Ease of use 1 Value for money 1 Customer support 3 Functionality Pros: It was easy to use and it was a Canadian company Cons: I have been a long time customer of Helcim since 2017 and chose them because they supported small business and are Canadian. I had never realized there was a problem with this company until I tried to close my account with them more recently...I have been paying a monthly fee of $20 which I had assumed was my current Helcim account that we had asked to close recently in \[SENSITIVE CONTENT\]. I spoke with someone in August and was told the account would be closed. In \[SENSITIVE CONTENT\] I realized I was still being charged for this account. I called Helcim again asking them why the account had not been closed and why I had been charged every month for a service that we were no longer using. To which I was told that they'd made an error but would reimburse my money asap and that my account was finally closed. At the time, In addition to this I also discovered that I was also being charged an additional monthly fee for another account we used to have that was supposed to be closed in 2018 !? it was closed at the time because we stopped using physical terminals for debit cards and switched to a single virtual account. When I asked the agent about being reimbursed for this charge he said he'd get back to me and never did... I have been charged every month since 2018 for an account that didn't exist anymore !!!!???? And I'm still being charged again this month \[SENSITIVE CONTENT\] for the account I had asked to be closed in \[SENSITIVE CONTENT\]... disappointed. Reasons for choosing Helcim because they were a canadian company that seemed decent for small business Vendor Response Hi Eloise, Thank you for your feedback, we're sorry for any frustration and inconvenience caused. Our team has been in touch to confirm that the compensation for your account remaining open for 2 months with us will be reimbursed to you by the end of this month. In regards to the account you've been charged for since 2018, it appears this was with a separate payments company and not associated with Helcim in any way. We recommend you reach out to them in order to get this matter resolved. We're sorry to lose you as one of our merchant partners and wish you and your business all the best going forward. The Helcim team Replied November 2022 Read More MG Michael G. Verified reviewer Media Production 2-10 employees Used daily for more than 2 years Review source Reviewed July 2023 Avoid Helcim! 2 Helcim terminals can be connected via USB to a PC, or connected via Bluetooth to a smartphone. At first, we connected them to our PCs, but the printers were never able to print correct receipts. They printed incorrectly formatted receipts that were very hard to read and interspersed with random garbage. We were assured by Helcim that they were working on a solution. But solutions never came and we would go weeks without hearing anything, and when I'd contact them again, we would just get more canned emails telling us to uninstall/reinstall/update/reset.... but to no avail. After a few months of being forced to print receipts on our regular full page printer, we were directed by Helcim to try using a IOS smartphone connected to the terminal and printer via Bluetooth. This worked, Yay! But this involved asking staff to use their personal phones. Understandably, not all were willing to do this, so our Vancouver location printer went unused. But printer problems were only part of the headaches. The Helcim app, required near constant updating, and always lost it's connection if another transaction wasn't done within ~30 min. We would often have our clients wait while the app had to reconnect to the terminal (often 1-3 min!). Lastly, I was never able to connect my OnePlus Android phone to the terminal or printer, so when my employee with his Apple phone was away, I had to log in to the PC and print large receipts. Ratings Breakdown 1 Ease of use 2 Value for money 3 Customer support 2 Functionality Pros: Unfortunately, not much at this point. Cons: Their terminals and printers are painful to use. Reasons for choosing Helcim Canadian company and competitive prices Read More RP Ravineel P. Verified reviewer Non-Profit Organization Management 11-50 employees Used daily for more than 2 years Review source Reviewed May 2021 Amazing Customer Support 5 My overall experience using the software is amazing. Even when I get stuck in issues, a quick call to customer support and getting in touch with a representative can help alleviate many troubles. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The software offers a lot of flexibility and features for our organization to use in various processes that we have established. Cons: I really don't have anything I dislike about the software. Vendor Response Helcim is proud to provide your organization flexibility and valuable features. We're proud to partner with The Film and Video Arts Society of Alberta; thanks for submitting your feedback, Ravi! Replied May 2021 Read More Showing 1 - 10 of 33 Reviews [See All Reviews](https://www.softwareadvice.com/inventory-management/helcim-profile/reviews/) ## Helcim Popular Comparisons [PayPal vs Helcim](https://www.softwareadvice.com/inventory-management/helcim-profile/vs/paypal/)[Venmo vs Helcim](https://www.softwareadvice.com/inventory-management/helcim-profile/vs/venmo/)[Stripe vs Helcim](https://www.softwareadvice.com/compare/49509-Stripe/vs/318831-helcim/)[Square Payments vs Helcim](https://www.softwareadvice.com/inventory-management/helcim-profile/vs/square-payments/)[authorize.net vs Helcim](https://www.softwareadvice.com/online-payment/authorize-net-profile/vs/helcim/)[Shopify vs Helcim](https://www.softwareadvice.com/inventory-management/helcim-profile/vs/shopify/)[QuickBooks Enterprise vs Helcim](https://www.softwareadvice.com/inventory-management/helcim-profile/vs/qb-desktop-enterprise/) [Compare All Alternatives](https://www.softwareadvice.com/inventory-management/helcim-profile/alternatives/) ## Other Top Recommended Payment Processing Software [PayPal](https://www.softwareadvice.com/retail/paypal-profile/) **4.6** (26448) Recently recommended **0** times [QuickBooks Enterprise](https://www.softwareadvice.com/construction/qb-desktop-enterprise-profile/) **4.5** (20649) Recently recommended **0** times [Venmo](https://www.softwareadvice.com/retail/venmo-profile/) **4.7** (9287) Recently recommended **0** times [QuickBooks Online](https://www.softwareadvice.com/product/393202-QuickBooks-Online/) **4.3** (8460) Recently recommended **0** times Stuck Between Options? 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