About Quickbooks Online

QuickBooks Online is a web-based accounting solution that caters to individual accountants and small businesses. The solution helps with bank reconciliation, tracking expenses, drafting invoices and monitoring financial reports, among others.

QuickBooks Online enables users to download and reconcile credit card transactions. The solution also allows businesses to organize weekly timesheets and track bank deposits. Users can take photos of bills and submit them as expense proofs or share with the concerned stakeholders.

QuickBooks solution offers customizable templates that can be branded with the business logo and desired field to generate invoices, bills and reports. The solution also helps to generate various financial ...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

4,245 Reviews of Quickbooks Online

Average User Ratings

Overall

4.27 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(2,183)

2,183

4 stars

(1,358)

1,358

3 stars

(452)

452

2 stars

(123)

123

1 stars

(120)

120

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 4245 results

February 2021

User Profile Picture

Joshua from Lake City Inspections LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

2.0

Functionality

5.0

February 2021

It's The Standard, But Not Because It's The Best

Overall, we still use it because it's the best option for our accountant and it integrates well with our business management software. However, if another stable option presented itself with a similar feature set but providing a better client experience I would absolutely consider moving to another product.

Pros

The biggest pro of Quickbooks is that your accountant is going to be very familiar with it. The second biggest pro is that it's probably going to be integrated with whatever software you use to manage your business.

Cons

The software can be quite "buggy" at times, adjusting options randomly with no explanation. Not only this, but it can be difficult to get certain features to even work. For example, the T-Sheets integrations never exported our employee information over, which defeated the purpose of using T-Sheets versus another time tracker. Neither the Quickbooks nor T-Sheets customer support could ever find out why this was not working. On the subject of Quickbooks customer support, they don't seem to be very well educated in the software itself. The times I've had to contact them, they were not very helpful and didn't seem to have any more knowledge of the product than I had.

Reasons for Choosing Quickbooks Online

It's still the standard option for accountants and integrates with everything we need.

Reasons for Switching to Quickbooks Online

Needed a more extensive feature set and something an accountant could access remotely

March 2021

Mike from Spectrum Creative Interiors

Company Size: 11-50 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2021

Makes daily financial task super easy

QBO is a daily workhorse for me. Payroll is a breeze with direct deposit, reconciling now takes 2 seconds because of the bank feed, and it's easier to stay on top of my accounts and balances.

Pros

The integration with banking transactions is what I like the most about QBO. It makes daily entering so easy. The bank feed allows me to add transactions in real time to proper accounts. I don't need to remember to manually create expenses after making payments because I know it will be there tomorrow in QBO for me to add.

Cons

What I like least about QBO, is the inability to go back on mistakes the same way I could with the manual desktop version. In Quickbooks Desktop, I could easily change things like payroll or tax transactions if I made a mistake in the original entry. But with QBO, there are a lot of times I have to reach out to support to get them make changes in the back end.

Reasons for Choosing Quickbooks Online

I chose QBO because Intuit was able to migrate my Quickbooks Desktop company to Quickbooks Online very easy.

Reasons for Switching to Quickbooks Online

Wanted to be able to access my books anywhere my accountant suggested it.

May 2017

Imran from Discount Rags

Company Size: 51-200 employees

Industry: Electrical/Electronic Manufacturing

Time Used: More than 2 years


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

May 2017

Quickbooks and Intuit are no longer the company they used to be. BEWARE.

Sad to see a company stop caring about their customers and look at how they can charge the customer more at every turn. Loyal customers like myself have helped support this company during its growth and we have stuck by Quickbooks during its growth and its challenges but now they are too big and they do not care about customers. We have to make a stand and support another company in hopes they will be better.

Cons

I have been using Quickbooks for over 10 years. I pay for a yearly subscription to update my software to the newest version, payroll software and pro-adviser support which Quickbooks themselves sold to me. Now when I have a problem, they tell me my files are corrupted. Also, they say I corrupted the files and it was not their system even though the files are on a secure server only running Quickbooks. Instead of fixing the problem their technical team wants to point fingers and is trying to charge me for more support. They do not care about the customer. They only want your money, and in today's world there are too many other options with companies who care about their bottom line AND THEIR CUSTOMERS. Also, I failed to mention their system did not update for the last few years since 2014 to the newer versions as it was supposed to and they tell me that is my fault as well but they gladly charged me every year for the new versions. I am a loyal quickbooks customer who uses both their online version and their desktop versions for over 20+ companies. This year I am transitioning every single company out of Quickbooks to a company that actually stands behind their product rather than points fingers and is always trying to get more money even after I purchased additional support which they advised me to buy.

March 2021

User Profile Picture

Kurt from Abra Marketing

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

March 2021

I Love the Access I have with Quickbooks Online

As I already said, I love the direct access to my numbers and the added reporting that has allowed me to better run my company by quickly getting insights I need. It's a lot easier for customers to pay online and I'm finding more and more of the moving that direction vs. sending in checks, so it's good that we are set up in this way now.

Pros

I started using desktop Quickbooks back in 2000 right after I first started the company. As a single-person company at first, I got used to being in the books almost every day. As we grew we added an in-house Bookkeeper. A few years ago I relocated the company to a different area and we kept our Bookkeeper who stayed in the original area. I really missed having direct access to the numbers so last year I switch to Quickbooks Online and I love it. In addition to having direct access to the numbers I need, it has a lot of other functionality and reporting that I really like. It's also great for clients to easily pay the invoices online. It's making a night and day difference. Support has been great as well.

Cons

It's definitely very expensive to be paying a pretty high fee every month - especially compared to the desktop version where we bought it and were good for years to come. It's definitely worth it but I'd be more of an evangelist if the pricing was a little easier on the pocket book.

Reasons for Switching to Quickbooks Online

Switched from Desktop since our Bookkeeping is remote so I could get direct access to the company's financees.

March 2021

Sheri from Saunders O'Dell PA

Company Size: 2-10 employees

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

March 2021

Pricey but worth it

There is tons of information on the internet on how to do anything you want to do. I've been using QuickBooks for over 30 years and while I still love the desktop for my personal use, the online version makes it so easy for a business to use.

Pros

It can be used from the basic user to the most experienced. Most of our clients use only half of what it can do. You have to know what features you want to be able to use it fully

Cons

Cost and multi-company discount. Integration with other products is not as seamless as I would like.

Reasons for Choosing Quickbooks Online

experience and better quality

Reasons for Switching to Quickbooks Online

it's the more efficient way to handle a business