All QuickBooks Desktop Pro Reviews
1-25 of 1,957 Reviews
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Heidi
1 employee
Used less than 6 months
OVERALL RATING:
4
Reviewed January 2022
Good more large companies
Ayesha
Verified reviewer
E-Learning, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2022
Highest Effective Accounting Software!
I've been utilizing this software for a while now. The best accounting software comes from facts. It offers all the features required for routine accounting work. But it does need some guidance and practice. If an accountant starts with the right skills for using the software, he won't need any other alternatives.
PROSIt is widely utilized on a large scale. Customers are at ease utilizing it. It gives flawless data reporting and synchronizes with other platforms and software. This makes all accounting tasks simple. The wonderful thing is that it advances daily.
CONSThe cost is the only negative aspect. Undoubtedly, it is a worthwhile investment, but less privileged users would benefit much from flexible planning.
Reasons for switching to QuickBooks Desktop Pro
This is much better and most of my clients prefer it.
KATHY
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed April 2024
Quick Top Desktop
Ease of use in order to accomplish day to day activities.
CONSTHE EXPENSE OF HAVING TO PAY FOR IT OVER AND OVER AND OVER AGAIN!!!
Amy
Accounting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed September 2019
Customer Service is USELESS
The program is fine but my overall customer service experience is horrendous. At no time have I called to resolve an issue and actually had someone on the phone with enough knowledge ( or any knowledge of the product at all ) to help me through my issue. I usually wind up using trial and error to figure it out on my own.
PROSThe basic functions are very easy to use. For the most part it is a good book keeping program. Do Not try to do anything that is NOT BASIC.
CONSIf you need to do something a little more advanced than normal it is very difficult to figure out how to do it and customer service is USELESS! The support team has never used the product and it shows every time I call.
Reason for choosing QuickBooks Desktop Pro
Because my coworker "knows" Quickbooks
Vendor Response
Thanks for posting your honest review, Amy. This isn't the perception we hoped you'd have of the software. Our goal is to provide the best accounting software, along with support should you ever need it. It's discouraging this wasn't achieved for you, but we'd appreciate the chance to improve your outlook on QuickBooks. For a different way to get assistance, we recommend visiting the Community. In this space, you'll find an assortment of comprehensive articles. If you don't see the exact info you're looking for, you can post your own unique question to receive expert advice from fellow users and QuickBooks Team members: https://community.intuit.com/ We wish you and your business continued success. Morgan, The QuickBooks Team
Replied September 2019
George
Accounting, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed January 2024
QuickBooks Desktop Pro Review
Overall, it is a good product and far superior to Quickbooks Online version.
PROSEasy to use. Functional product. Organized.
CONSThe product is now subscription based only. This is much more expensive than the previous purchase price every 3 years. Customer support has deteriorated over the last 5 years.
Reason for choosing QuickBooks Desktop Pro
It is a more robust accounting software product.
Adam
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Good product
Ease of use for features I require. Good.
CONSI can’t manage two businesses with one account.
Oralee
Non-Profit Organization Management, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed August 2023
Great program if they would quit pushing the online services and extra expenses
Overall I like the program
PROSPretty simple to use and customize ,easy to download bank statements and do reports.
CONSExtra costs, they want you to do everything on line and push you to pay more. Everything costs extra, support, payroll, updating etc.
Reason for choosing QuickBooks Desktop Pro
The program was available through techsoup.org for non-profits at a great price.
Reasons for switching to QuickBooks Desktop Pro
Excel was too complicated for volunteers
Felicia
Health, Wellness and Fitness, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Invoices and billing made easy
Overall I have had little issues, its been great for helping me keep track of resident invoices.
PROSI love how easy it is to add a new customer and get their invoices going right away.
CONSThere was recently a new update to the look of things, took me a minute to navigate but once I figured it out, it was easy peasy
Courtney
Alternative Medicine, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2024
Great Resource If You're Willing To Train
This software is extremely versatile and can handle payroll, invoicing, accounts payable, accounts receivable, and sales.
CONSAs someone who had never used it before, I can see why you need to be an "expert" to fully utilize the potential of this software.
vincent
Market Research, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Automate your business billing and invoicing through Quickbooks Desktop Pro
My experience with this software is second to none. I mean, the challenges of doing reconciliation every month have been reduced by a click of a button.
PROSI like the fact that this software gives me flexibility to link my various bank accounts while at same time manage my workflow with ease. Since I started using the software, the hassle of managing employees payroll drastically reduced.
CONSI would note that there is limitation actually with the size of the file as well as with data.
Anonymous
2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Bookeeping
i really like i am a tax advisor and plan on getting certified to be a pro advisor
PROSThere's really no comparison. When you are trying to level up as a business owner there really no better platform
CONSthe cost and learning how to use . you really should use an accountant
Lance
Computer Networking, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2024
Quickbooks Pro, easy to install/administer
Not as comprehensive as Sage, but handles most of what our small businesses need and users tend to find it easy to use.
PROSWe provide the infrastructure support for QB Pro. It is easy to setup and administer/backup.
CONSSometimes we have challenges with the app going into a single user mode and causing access problems for multiple/simultaneous users.
Reason for choosing QuickBooks Desktop Pro
Staff's existing knowledge of QB Pro and easy of use.
Gary
Wine and Spirits, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed April 2021
Good, but...
I have used QuickBooks for two decades and for eight years in my current position. It fully meets our needs for day to day accounting, preparing reports for our Board and for processing payroll. However, their support is very poor and reaching a human being is incredibly frustrating.
PROSQuickBooks Desktop is a powerful accounting package that offers good value for the cost. It has a lot of features that can address most of the needs of a small business.
CONSQuickBooks will let an inexperienced user do just about anything they want which can result in a real mess if you're an accountant trying the prepare financial statements or tax returns. But with some training from an experienced accountant/user, a lot of the day to day accounting can be accomplished by a relatively inexperienced person. Some supervision is advised.
Reason for choosing QuickBooks Desktop Pro
QuickBooks is somewhat less expensive and is easier for inexperienced users to master. Peachtree is a wonderful piece of software, but has a more traditional and rigid accounting driven process. QuickBooks Online is expensive and lacks some of the features of the Desktop version.
Tara
Accounting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed November 2021
By far the superior bookkeeping software
Customer service is terrible, but that is the same for all of Intuit. It is a shame because 20 years ago they were #1 in customer service and now they're at the bottom. However, I will never use any bookkeeping product other than Quickbooks Desktop in my office. No other program can even come close in functionality. No other program has the same ease of use. That being said, I don't recommend it for just anyone. If you do not know how to do bookkeeping or don't have a propensity for it, don't buy Quickbooks desktop or Quickbooks online and assume you can do your business bookkeeping. Consult with a professional.
PROSThe general ledger is my favorite. I will not use software that I can not make general ledger journal entries in. I love the tax tracking. It has the best tracking of payroll and sales taxes if it is properly set up. And adjustments can be made if necessary - which in my state is every quarter.
CONSI do not like that we now have to log-in with an "intuit ID." I bought desktop software because I want to use it on my desktop. I do not want all of my software connected to the internet all of the time. I do not want my client accounts connected to my intuit ID and I do not want them to have to have their own intuit ID accounts. They aren't using the software, I am. They aren't doing the bookkeeping and payroll, I am. And if Intuit's servers are down or if the internet is down and I can't log in, well then I can't work and that doesn't work for me.
Reason for choosing QuickBooks Desktop Pro
Quite simply, it is the best and it is designed for bookkeepers and accountants.
Matt
Farming, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
The industry standard
QuickBooks is widely used by many different types of businesses therefore, it is supported and understood by most typical CPAs and tax attorneys. Bankers are also familiar with it, as well. It does a great job of tracking income and expenses, and tax related items. While lacking in farm specific functions, it does the others so well that you can trust you’ll have good information come tax time
PROSQuickBooks is the industry standard for small and medium size businesses. It is known by most CPAs and bookkeepers, so it is easy to get answers for any questions you may have.
CONSQuickBooks has the most standard set of features needed for most small businesses, however it is not tailored for some of the intricacies of farming.
Reason for choosing QuickBooks Desktop Pro
I chose the desktop version because I was not interested in the online features or sharing functionality, since it is just my self doing most of the entries. I also was not interested in having a monthly subscription. I preferred to buy the software one time.
Reasons for switching to QuickBooks Desktop Pro
GnuCash seems to have all the functionality that an accounting package would need, and is free and open source, but not widely used and accepted by accountants, CPAs, and bankers. Since we rely on a CPA for our depreciation and tax preparation, we made the switch to QuickBooks, which is widely known by CPAs. After doing it for a few years, and getting comfortable doing bookkeeping, I feel like I could make GnuCash work if I tried it again.
Salmaan
Design, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Life made easier with the use of Quickbooks Desktop Pro
QuickBooks Desktop Pro has helped me to create fast and easy invoices, quotations and payments for my business. This has been a life saver.
PROSAs a small growing business, I have taken advantage of the capabilities and features that QuickBooks had to offer. QuickBooks creates PDF files immediately once saved and these files can be emailed within seconds. Tracking of bills has never been easier as well.
CONSIt has been difficult for me to get used to the QuickBooks software system as I have been using Excel before. I have no complaints about QuickBooks Desktop Pro as I have learnt the system and love how everything falls into place with the click of a button.
Reasons for switching to QuickBooks Desktop Pro
I have switched from Microsoft Excel as it is not a sufficient invoicing software for a growing business and it has been difficult to keep track records of quotations as well as invoices.
Cathryn
Information Technology and Services, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed December 2019
Excellent Accounting Software for Small Business!
My overall experience with QB is fantastic. I was lucky enough to have used it for many years and even learned to convert the Chart of Account structure in order to do business with the Government. Our control system plus the software enabled us to pass DCAA's accounting system audit to perform on CPFF contracts. We have also used data from QB and external reporting to submit Incurred Cost Submissions to varies Government agencies. Highly recommend to small businesses!
PROSI used this software for over 20 years with several small businesses. I've used it daily for many years for all accounting cycles, such as AP, AR, GL, bank reconciliation, financial reporting, etc. I love its flexibility (mistakes can be easily fixed), complexity (can even accommodate DCAA compliance), intuitiveness (to me at least), and many report functions including drill downs. It also works very well with ICAT, so that QB data can be used to calculate indirect cost rates.
CONSCons are very few. Because I haven't been a daily user for a few years, a couple of issues I remember are: 1. Interfacing with a 3rd party payroll seems to not work well, we ended up having to make a large summarizing journal entry (however, this is not an issue at the current company b/c payroll is handled by Intuit). 2. Too few characters are allowed in the PO and Invoice Number field. Our bookkeeper still currently have to be creative in order to have everything fit.
Reason for choosing QuickBooks Desktop Pro
We chose QB for its ease of use and its cost.
Koralyss
Construction, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed October 2023
Adaptable Accounting Software
This is an accounting software, extremely important to effectively run any business. It’s quite affordable, and at the same time it’s flexible enough to adapt to your company’s needs without limiting you to any safety features.
CONSCustomer service is very poor. Simple questions are extremely difficult to get answered or corrected.
Reasons for switching to QuickBooks Desktop Pro
Quickbooks online is intended to be very simple and error proof for new users. Unfortunately those safety features stop you a lot and sometimes opens doors to system glitches.
Shayne
Retail, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed June 2022
Program is Great - Support not so Great
I enjoy using Quickbooks, but feel that the availability of a good alternative accounting program would make Intuit step up to the plate and improve their support after the sale. I feel that Quickbooks stands out as the leader and they really don't have any good competition.
PROSVery easy to use. Very versatile reporting. Offers several different ways to navigate the program
CONSThe program is expensive and getting more expensive with every new release. Now Quickbooks has gone to being subscription based, so you will have to buy a new subscription every year. I used to just upgrade every 3 years or so. Support is outsourced to the Philippines making communication with the agent very annoying. Quickbooks acts like if you have to call support, it is because you are not smart enough to use the program. Support is expensive after a short introductory period.
Reason for choosing QuickBooks Desktop Pro
Due to being in a rural setting without super good internet, having everything stored on your own computer makes using the program much quicker.
Annette
Non-Profit Organization Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2020
QuickBooks for the Small Nonprofit Organization
The program itself is excellent as seen from its popularity. My greatest need has been customer service technical support. I have been using QuickBooks for more than 20 years. Over this time I have been very happy with the improvement of their support. Depending on the level program chosen, there are varying degrees of support. I think this is the most important part of a program as complex as this. I am also very happy with the way payroll handles all the procedures automatically and that they build in the new legislation and regulations from all the states so the user is sure about what they are doing.
PROSQuickBooks has a sufficiently wide variety of products/service agreements to satisfy the needs of small nonprofits. I find that the service has improved greatly over the years. The customer service people are extremely able to solve problems or explain processes. Also, since the user can choose between accrual and cash based accounting, small organizations can choose the system the best satisfies their particular circumstances. The payroll package is separate, so the customer can choose whether or not to do their own payroll or have someone else do it. The payment of payroll taxes is well supported and easy to use.
CONSBecause this software is so professional, there can be a steep learning curve for those without accounting or bookkeeping experience. It would be advisable for the new user to become familiar with entry level bookkeeping at least. QuickBooks also recommends that new users locate a current user to serve as a mentor. There are specially trained users who serve this role.
Reasons for switching to QuickBooks Desktop Pro
Greater ease of use; greater accuracy; professionals who set up the product so that all processes are done quite easily.
Zandi
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed April 2017
Quickbooks....I Use It To Run My Company.
Overall the best small business accounting software I have found. I would recommend it over all other products. I have used it for the past seven years and I do not hesitate to dump software that does not perform. I own and operate a smallish construction company and will likely someday need to step up to one of the big boy software packages, but until then, it serves me well. You can get this accounting software to do just about anything you need it to with enough time and know how.
PROSThe software is stable with very few glitches and crashes. I have never lost any significant amount of data in 7 years. It produces reports and printed materials that are widely accepted and you can get checks and other forms compatible with ease. It networks well and with a fair amount of simplicity even with several users. The Contractor Premier does a decent job of job costing if you set it up properly. You can customize all reports, invoices, statement, etc. to meet your needs and promote the branding of your company. Payroll add on service is excellent and has kept us dead on with all payroll related responsibilities.
CONSYou get out what you put in. As with all software, you must know what you are doing to operate it successfully. I am very computer savvy and have a lot of experience with the proficient use of multiple advanced software programs so I thought I could just open a file and get going. Nope. Quickbooks does not work well out of the box, you will need to invest some time in getting it set up for you and your business. The cost of upgrades is unavoidable so be ready. You will need to upgrade every year to get the software support from Intuit and every time you add a seat on your license. There is no way around it that works and I have tried. There are a million secondary dealers of quickbooks, so called quickbook professionals and they have been certified by Quickbooks to use their branding and resell the software program and related support services which make purchase and support confusing and sometimes dangerous.
Jillian
Accounting, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2019
Quickbooks Desktop Pro makes bookkeeping a cinch!
I am winning at bookkeeping using Quickbooks Desktop Pro, what more can I say?
PROSQuickbooks Desktop Pro allows me to be a great bookkeeper! Isn't that worth it's monetary investment right there!? I am able to input bills/pay bills, deposits, bank reconciliations and run reports all in the same platform. I even order our checks through the software and it reminds me when we are getting low. Also, I love that I can set reminders for monthly tasks and bills that need to be taken care of without worrying about forgetting. It's tracking it all for me and I just take care of it when the reminder pops up. Now I don't have the bank account connected and that is a personal preference but it is an available feature and it has it's benefits. You can also complete invoicing and payroll through Quickbooks desktop but we already had other means to complete those tasks. I can't recommend it enough, you won't regret the investment.
CONSThe only con I have about Quickbooks Desktop Pro is that going from the online version and converting to desktop is not clean. I've yet to get an import that wasn't missing something. I hope this is something Intuit will improve on in the future. But if you don't have to go back and forth then it's not an issue. I only have one client that this a bother for, other than that I keep everything on the desktop version.
Reasons for switching to QuickBooks Desktop Pro
Thomson decided to no longer support that software and made it obsolete. Quickbooks was a great switch though, it can do so much more.
Shannon
Legal Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed June 2019
QuickBooks Desktop Review
Some of the benefits that has helped is producing individual statements to send to out clients. This feature is nice since you can produce only a few statement at a time, since it may not be necessary to produce a whole batch at one time.
PROSI like how the reconcile feature works under the banking section. It allows the user to make changes by leaving the reconcile screen to make any changes within the QuickBooks program, and it still holds everything where you left off, which keeps the user from having to start over. Once complete, it creates the reconciliation detail report and a summary report, which is easy to print, or save in electronic file.
CONSMy biggest frustration is just learning how to use the software. Their is always a learning curve to learning a new software program. To help with learning QuickBooks, I took a class at a local community college to learn and understand how QuickBooks works. It is also helpful to have some accounting knowledge with learning QuickBooks.
Reason for choosing QuickBooks Desktop Pro
I never considered any other product since it came highly recommended by our accountant.
Vendor Response
No one wants to do the same work twice, so you can count on us to save your progress while reconciling, Shannon. There can be a bit of a learning curve with the software, but we're positive that you can master it. We also have some great resources to help you get there, like our Community space. Here you can find helpful articles and post questions which are answered by fellow users and the QuickBooks Team: community.intuit.com Thanks for the amazing review! David, The QuickBooks Team
Replied August 2019
Duncan
Banking, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Made the switch from Sage - could not be happier!
Our overall experience has been excellent. There have been a couple of times we've had to engage QB support, and they've been wildly more helpful than we ever experienced with Sage!
PROSWe used Sage (Peachtree) for many years, and struggled to get even basic accounting reports out of the software. We made the decision to switch to Quickbooks Pro, and after a reasonable conversion process, found we were able to get *exactly* the reports we needed with relative ease. That was two years ago, and we've never looked back!
CONSThere are some curious elements to the way QB organizes and labels certain functions...but that's par for the software course.
Reasons for switching to QuickBooks Desktop Pro
Sage is absolutely awful (in our opinion).
Andrew
Food & Beverages, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed August 2022
A One Stop Shop for Small Business
Overall, QuickBooks Desktop Pro has been a solid software for our business and they have earned our continued loyalty.
PROSThis software has really become a one stop shop for our business. This software allows us to easily maintain accounting records, process payroll, invoice, and receive payments from customers. The software also allows us to import information from a variety of sources which helps to eliminate manual entry.
CONSThere are not a lot of downfalls to the software for our purposes, but during COVID, customer support and the software seemed to be slower than others to update and to integrate the changes that allowed for various payroll tax credits, etc. The updates to the software came far later than they should have and I would have expected such a large company to be at the forefront when it came to staying up to date with all of the changes.
Reason for choosing QuickBooks Desktop Pro
We chose this product based on features as well as cost.