Wave
About Wave
Awards and Recognition
Wave Pricing
Accounting & Invoicing - Free Receipt Management - Free Credit card processing - $0.30 + 2.9% per transaction Bank payment/ACH processing - 1% per transaction ($1 minimum fee) Payroll (tax service states): $35/month base fee + $4/active employee + $4/independent contractor paid Payroll (self service states): $20/month base fee + $4/active employee + $4/independent contractor paid
Starting price:
$20.00 per year
Free trial:
Available
Free version:
Available
Most Helpful Reviews for Wave
1 - 5 of 1,479 Reviews
Jose
1 employee
Used less than 6 months
OVERALL RATING:
5
Reviewed February 2021
If you're a small company just starting out this is the tool for you!
Kari
Verified reviewer
Human Resources, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
I LOVE Wave!
Overall, I highly recommend Wave if you are running a business and want low costs and an easy way to manage your finances. My business is simple and Wave makes it so much easier for me to stay on top of things and know where I need to focus my energy.
PROSI have been using Wave since around 2015 and my books were a mess when I first began because I was doing them (not my strength) and once I heard about Wave's bookkeeping services, I couldn't believe how affordable they were. It's super easy to set up and use, run reports and know about your financials. I tried switching to QB for about 1 month and hated it, so I switched back. Lesson learned and I'm sticking around!
CONSOne thing I had to get used to was because I had my bank account connected and until the month is reconciled, when a invoice is paid I mark it paid and then the 'payment' comes in again from banking. It was easy to catch and now my Wave bookkeeper keeps all that reconciled. Thank you!
Reason for choosing Wave
I chose Wave because of a family recommendation and how easy it was for me to set up an account and get things moving. The others may have changed, but I still recommend Wave to anyone who is looking for an easy & affordable way to get their business going.
Dedre
Verified reviewer
Luxury Goods & Jewelry, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Easy to use free invoicing app, but it has limitations
Overall, besides the minor cons, it is still my favourite app to use for invoicing since it is so easy to use and straight-forward with a very slight learning curve.
PROSWe started using Wave for our small business as it was free to use, and extremely user-friendly. Setting up your database of products/services and adding customers are easy and makes sending invoices a breeze. Financial reporting is also easy with a variety of filters to use in order to produce the financially statements and/or reports based your chosen criteria. You can also send a monthly bill or statement to your customers.
CONSOnline payment gateways are limited to only 3 options, including PayPal, Stripe and Square. As a South African company, these options are not beneficial or even available in our country. So customers cannot pay invoices automatically upon receipt of the invoice. This is an inconvenience and we use a manual EFT workaround. Support and use of Wave Accounting in South Africa has been discontinued.
Reasons for switching to Wave
We were looking for something with more features than simply invoicing.
Zina
Marketing and Advertising, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed February 2024
Great Product...Wouldn't Recommend It
I loved the product, but accepted a payment from a client they deemed, suspicious or fraudulent. As a result of that, they severely limited the features I could use on their product, which left me stranded and search of a new provider because I could no longer invoice or accept payments, which crippled my ability to do business. I could not transfer information from one system to the other and had to manually re-enter everything. They would not provide a reason for their flag, which left me with a very disgruntled client that I lost as a result of them not processing the payment and accusing the client of fraud. It was a very stressful experience, and I was very disappointed with the outcome.
PROSThe ease of use, they make billing and tracking payments seamless and easy.
CONSCommunication is poor when a problem arise. They can not offer detail explanations if they make a decision to reject or process a client payment.
Samantha
Law Practice, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed June 2022
Not enough features and virtually NO customer support
It was fine when we had one part-time employee. But for all the real-life scenarios that pop up when you have full-time employees, it's useless. The customer service is also super disappointing and unhelpful. We only use it for payroll, which should not require much in terms of software so I can't imagine trying to use it for accounting.
PROSI like how easy it was to set-up--that process was straightforward and the interface initially was easy to understand. Unfortunately as we needed to do more after adding a full-time employee, it proved impossible to work with or use.
CONSFor payroll you have no options, and even when they recognize this, they don't provide a solution. A good example--we had an employee who had maxed out her vacation hours, but we agreed to let her take a few unpaid vacation days. There was no way for us to do this within Wave (you get paid vacation time or nothing). I chatted and even emailed with various representatives--all of which were super unhelpful, and we ended up wasting a lot of time before just being told this isn't an option. That's another huge con--there is virtually no support. The chat bot is not only unhelpful, but real agents are usually unavailable or there's a 20+ minute wait. The system is also not improving like I'd expect. I was notified today that my card declined for some reason so I followed the instructions that Wave emailed me to try to fix it, and it's like someone wrote them without looking at Wave's website because none of the instructions match. Not only is there not a change payment button but there's a Q/A at the end of the page where a user specifically asked this question, and there's no answer! I kick myself for picking this software, and we're in the process of moving to Gusto right now.
Reason for choosing Wave
Price and what we thought was ease of use. Now the price has gone up to match competitors (but the features have not), so it was a mistake.