For this review, I'd like instead to illustrate the answer to this question with how a specific problem was dealt with.Being new to using the fundraising module Toucantech was kind enough to "road test" what we had constructed to ensure it would work. This brought peace of mind.Then shortly afterwards, I felt confident to implement a further measure. This went horribly wrong. I was not sure if it was a problem with the software or something I had done.The team at Toucantech immediately responded to my urgent request for help. Following a 2-hour Zoom call, we worked out what I had done wrong, and Toucantech put it right so that it presented on the website as it was supposed to. (They were gracious enough to say that what I had done wrong could easily be done by other new users of their software, and so were going to improve the instructions for that part of the site.)At no time did I feel embarrassed for getting it wrong, and I was so grateful for their patience in putting things right as part and parcel of their normal, fantastic customer service.

I like that you get to know the staff at Toucantech; and that they get to know you as well. This means we all better understand how to deal with problems.

Although "glitches" appear in the software from time to time, even this "down arrow issue" is usually dealt with speedily and efficiently. I assume rival software also can have these problems, so I prefer to work on the basis that Toucantech resolves them more quickly than its rivals.

We are delighted with our new alumnae platform, which looks great and works well at the front end, and is easy to use and navigate at the back end! Our alumnae have been very complimentary about the improvements and the increased level of communication that we now offer. We have seen a dramatic increase in engagement levels as a result. The excellent level of customisation has allowed us to create a site we feel proud of, which we believe best reflects who we are and that has increased the level of support we can offer to our alumane.

We have been using our new alumnae platform, which is powered by ToucanTech, for about a year now. It offers much greater functionality than the previous site and the engagement levels have soared accordingly. It allows events to be organised efficiently and effectively and we are now seeing increasing use of the more interactive elements of the platform, such as our mentoring schemes and alumnae clubs. Over the past 12 months, ToucanTech have continued to develop and improve the software and are always working on new features and welcome additions to their offering.

The ToucanTech support team offer an effective and well-run helpdesk and customised training. They were very hands on with the set up and integration of the new platform. The software has designed to be very user-friendly. The team work hard to resolove any issues or queries.

I use it very seldom , but find it frustrating to obtain the results I require. Help information is on a separate Web page and the search on that is not comprehensive.

It's comprehensive and obviously has many features that are not relevant to some users

I didn't find it very intuitive and would have found more hints useful when errors occurred, although I know ToucanTech are always looking to improve the system

It has significantly helped with my workload! Getting our alumni database in order and in one place was the main goal and the whole process in doing this has been great. It is easy to export the data as and when I need it.

The set up process was pain free, and from this support has been readily available with hints and tips being shared regularly. Overall, the ToucanTech software is easy to navigate and offers a lot of features. We have mostly been using this to maintain our alumni database and to promote and manage our events and news, however there are plans to build up our mentor network, open an online shop and to eventually begin fundraising - the fact that we have a piece of software that can do it all is fantastic.

I don't have any particular negatives about ToucanTech. The staff there have been completely supportive from the initial contact to today (4 years later!). The software can take a bit of time to discover and there are some steps that you need to remember, but that is no different to any other platform.