All Referral Rock Reviews

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User Profile

Perry

Verified reviewer

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

Amazingly simple software to growing our referral network

Simplicity of rolling out a referral prgramme

PROS

Simplicity, flexibility and customisation options. I really like to way everything is within one system

Sarah

Mechanical or Industrial Engineering, 51-200 employees

Used less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

Outstanding customer service

Our overall experience has been amazing, from the moment that we indicated we were interested in the platform we have pleasantly surprised by the platform and the customer service. I have worked with many platforms with customer service centres outside of Australia and this is the best experience we have ever experienced.

PROS

The Referral Rock platform is a simple off the shelf solution for a referral program. It easily integrated into Salesforce and we were able to reskin the entire platform in our branding.

CONS

Unfortunately, there was no available support in the Australian time zone which made it a challenge but hardly a con.

Reason for choosing Referral Rock

We chose referral rock as Mention Me wouldn't consider us as a client, because of our small volume. We were also considering devising our own system using salesforce and marketing cloud, but due to the short timeframes and the $$$ involved in this solution the Referral Rock platform was the best option.

Vendor Response

Thank you for the kind words! Glad we can raise the bar on customer service outside of Australia.

Replied March 2020

David

Computer Software, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed July 2020

Decent product, poor onboarding

Frustrating. The product is so close, but it is hard to pay for onboarding that can't help you do most of what you were told the platform can do.

PROS

It (somewhat) integrates with HubSpot and we use this as our CRM>

CONS

That nothing works as it should, or as I was told it would before we purchased it. I have waited over a month on an answer from the "support" team regarding an issue that salesperson told me the software could definitely do, but does not.

Reason for choosing Referral Rock

HubSpot Integration

Vendor Response

I apologize for the negative experience during the on-boarding of your referral program. In speaking with our team, it seems that the issue was on based on a limitation with HubSpot's API, not our integration. As far as I understand our team has worked with you to resolve the issue quickly and we were already working with you before this review by bringing in additional integration specialists on a scheduled call. Thank you for your review and we hope we can continue to work with you as a happy customer.

Replied August 2020

Stacie

Consumer Services, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Referral Rock has helped us grow our referral customer base by leaps and bounds.

Referral Rock has helped us grow our referral customer base by leaps and bounds.

PROS

Referral Rock is easy to use and easy to setup. The individuals guide you through the process and support you along the way.

CONS

Because Referral Rock is not able to integrate with our software, it is a manual process to locate referrals.

Krunal

Information Technology and Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2023

Best Referral Tool

PROS

Very helpful customer support, easy to use very handy.

CONS

Reporting part is quite difficult to pull up.

User Profile

Johnny

Verified reviewer

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed January 2018

Glitchy but perfect for my size business

PROS

Once you get the hang of it and learn the vernacular it's pretty straightforward. And, it seems to have all the features I need without costing a fortune.

CONS

Working with the text, like font selection and size, spacing, etc. is super glitchy and I found myself finding workarounds when putting together the member and referral pages. Never did really get it to look the way I wanted it to look. And, if I indented anything it automatically inserted quotations kind of underneath the text. Everything else seems to work fine, but considering the text setup is crucial to the message it seems as though maybe some more functionality attention should be paid to that. Choosing text size is a real pain since there is no way to know exactly what size you are choosing.

Vendor Response

Thanks Johnny. We are redoing the program editors in the next month or so! Valuable feedback!

Replied January 2018

Edward

Marketing and Advertising, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Happy with Referral Rock

It has been good. We are happy with the purchase, the platform and most importantly the support.

PROS

It tracks referrals properly and [sensitive content hidden] has been a wonderful help in getting us set up and educated on the product! Awesome Support!

CONS

Limited external integration capabilities, even with Zapier there are limits to the type of data you can pass to an external CRMs such as opt-outs.

Elijah

Health, Wellness and Fitness, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Referral Rock... it really Rocks!

It is a critical stream of patient acquisition for our healthcare network.

PROS

The ability to easily launch and manage a referral program with all the tools was mission critical to our lead generation campaigns.

CONS

It would be nice if it was integrated with a database of social media influencers to invite to participate in referral campaigns.

Reason for choosing Referral Rock

The value.

Tom

Professional Training & Coaching, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Customer for life

The experience has been phenomenal. I’m still amazed at how easy it is to use and how impactful it has been for our business.

PROS

It’s extremely easy to use and distribute once up and running. The team at referral rock was with us each step of the way and made it seamless to get us going.

CONS

We haven’t run into any challenges with the program or team.

Savannah

Renewables & Environment, 51-200 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2023

Referral Rock Review

PROS

Referral Rock has made our referral process a breeze. With its easy-to-use dashboard, we can now track the status of each referral in real-time, keeping everyone in the loop. The user-friendly interface is a plus, making it simple for our team to navigate. The platform's organization and automation features have saved us time, streamlining tasks and communication. The support team (Alfonso) has been incredibly helpful, addressing our queries promptly and ensuring a smooth experience.

CONS

Just one month into using Referral Rock, it's early to measure the return on investment, but we're expecting more new leads.

Linda

Banking, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2019

Great Customer Service

We purchased two plans with Referral Rock. With both implementations, the Referral Rock team has been great to work with. They are very patient and responsive when we have questions. I would give them 6 stars out of 5 if I could. Representative is fantastic!

PROS

The software is easy to use and we like the ability to generate reports within the Admin dashboard. It is very reliable for our users.

CONS

We bought a more "entry level" plan so we don't have a lot of options to customize multiple fields. There is an upgrade coming in a few months so that may give us more flexibility.

Jay

Non-Profit Organization Management, 201-500 employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2017

One of the easiest software programs I've ever used to manage online referral campaigns.

PROS

Very reliable, easy-to-use product. Referral Rock has made it easy for us to streamline our online member referral program and significantly simplify the process. The user interface is well-designed and makes launching, monitoring, and editing referral campaigns effortless. Their support team was extremely helpful in walking us through custom campaign setup and answering any questions we had throughout the process. Would definitely recommend this product to any size business or non-profit organization looking to expand their reach through referral programs! After using the product for nearly 2 years, we've never received any negative feedback from our members or experienced any down-time with Referral Rock's hosting platform.

CONS

I wish there were more options to customize the layout and look of the rewards landing pages and automated emails. Other than that -- the software and support have been great!

Vendor Response

Thank's Jay. We are working on the cons you listed. More customizable options for pages and emails!

Replied July 2017

Barbara

Environmental Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed November 2018

Give Meghan Calak a raise

People trust referrals but hate using the correct link.

PROS

Your team is phenomenally supportive, ranging between my very dumb and basic questions to the slightly more technical inquiries. Always patient, never seem frustrated, and consistently beyond helpful.

CONS

The jump from basic plan to middle is huge, it should have a step between the two.

Allen

Renewables & Environment, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed March 2017

Great price for what it is

We looked at referral platforms that had many more features and better integrations with our database (SalesForce) but they were in the $ range and intended for much larger enterprise clients. As a small business Referral Rock was affordable and came with the basic set of features we needed.

PROS

Value.

CONS

Lack of cheap and easy integration with SalesForce.

Vendor Response

Allen, Thank you for the honest review. We're working on many new features that I think you'll be excited about. You on first on the list for SalesForce integration!

Replied April 2017

Leo

Consumer Electronics, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2023

It does what it says on the tin

PROS

Pricing.Customer support and onboarding.

CONS

Reward management is cumbersome, had to get support team involved to rename rewards.

Emily

Computer Software, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2020

Great set up process

PROS

Our account manager [SENSITIVE CONTENT HIDDEN] was incredible in getting us fully set up and live within less then a week! Referral Rock has every feature you can need in a referral program.

CONS

It takes a little bit of handholding to get set up.

Ann

Executive Office, 501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2019

B2B customer and affiliate referral program

Really good. Onboarding was pretty straightforward.

PROS

Ease of use and my account rep., [SENSITIVE CONTENT HIDDEN]

CONS

Set up could be more step by step, and a clearer explanation of how everything works during the demo period.

Vendor Response

Thanks for your feedback Ann. We're working on making our software setup 10x easier. It's our #1 goal for this quarter. We have a lot more in store, glad you're with us!

Replied April 2019

Joy

Military, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Referral Rock

Great

PROS

Be able to create own landing page and design

CONS

Limited direct integration should be able to integrate with most CRM

Danielle

Accounting, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Great onboarding support and customer service

The demo was helpful and thorough, the onboarding support and set-up timeline worked well, and we received great customer service before, during, and after onboarding. The system is simple to use and the pricing model suits our franchise structure well.

PROS

Flexible pricing structure, suits our needs well.

CONS

The referral landing page is awkward to style and to personalise to the degree that we'd like.

Benjamin

E-Learning, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Easy to Use Platform

Very well made and staffed by great people!

PROS

The onboarding process and customer support were extremely helpful and straightforward, I always understood what was needed to ensure success.

CONS

We did not have any negative experiences using this platform.

User Profile

Steve

Verified reviewer

Insurance

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

This referral software is very intuitive to setup and on-boarding and very affordable

Increased our customer base and exposed our brand to a much bigger audience at a very good ROI compared to the likes of Adwords.

PROS

The setup widget is doesn't take long to setup, and understand. You do need some experience with setting up campaigns, but if you miss anything the onboarding team takes you through a pre-launch call and screen sharing - which picked up the things that I had missed.

CONS

It's probably no for everyone - given it is a commitment to setup and use - the easiest thing would be to just email your customers. But this adds a layer of tracking and viral-ness given people that are referred to, can also make referrals. To get the most out of it I suggest testing various offers to find a sweet spot.

Vendor Response

Thanks for the comment on benefits! Many of our customers have found referral programs can be a great channel for user acquisition vs Adwords

Replied March 2018

Andrew

Banking, 51-200 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Blue Foundry Bank Review

PROS

Very easy and intuitive to set up and implement process

CONS

There was some difficulty in integrating our online account opening portal

Anonymous

11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2019

Customer Service for the Win!

Overall, the experience has been great!

PROS

By far, the best part about Referral Rock has been the customer service. CSRs have gone above and beyond in assisting us through onboarding, building out our program, and beginning the implementation.

CONS

The editor has so many areas to edit (which is a good thing) that there is the possibility that a detail may be missed.

Thuy

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

Reviewed December 2014

Great software!

Referral Rock is helping me manage my customer referral program through this app. I find that it was easy to set up and get started. I was able to launch a program within 5 mins. It's been a great addition to helping my company grow! I highly recommend it!

Alex

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed November 2015

Easy to setup referral system

Referrals are a big part of my business, so having a good system to track them is key. Referral Rock made it easy to setup a promotion and stay on top of the stats to so I knew how well it was performing!

Vendor Response

Glad we could help!

Replied November 2015

Showing 1 - 25 of 84 Reviews