About AppointmentPlus

AppointmentPlus is a cloud-based scheduling tool suitable for businesses of all sizes and industries. It offers configurable appointment setting tools, embeddable features for websites, HIPAA-compliant appointment scheduling for patients and calendar management.

Users can create and maintain individual calendars as well as calendars for their staff. Account access levels can be configured to determine who can edit information and modify appointments. AppointmentPlus enables users to book rooms, create waiting lists and set available hours, among other features.

Clients who set up appointments using the software receive email and text notifications to remind them of appointment times. Users also receive notifications when clients create or modify appoi...


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Supported Operating System(s):

Web browser (OS agnostic)

136 Reviews of AppointmentPlus

Average User Ratings

Overall

4.18 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(64)

64

4 stars

(40)

40

3 stars

(15)

15

2 stars

(4)

4

1 stars

(6)

6

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 136 results

March 2018

Robert from Pure Chat

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

5 Stars Plus

Pros

We’ve been using AppointmentPlus for several years now. They had a glitch in a release about a year ago, but since then the system has been outstanding. They seem to really care about their clients and about continually improving their system. Every interaction we’ve had with customer service has been pleasant and fast. We are a very happy client.

Cons

As I noted, they had a release in early 2017 that caused some slowness in the system. But they fixed the issue quickly and ever since that time, the releases have been fine.

Response from AppointmentPlus

Replied April 2018

Robert, thank you for the review and the positive kudos! Yes, we did encounter an issue with a release about a year ago. And, as a result, we really focused on improving the software release process. As you noted, I’m happy to report that we’ve received excellent feedback on our releases since that time. Thank you for also spotlighting our customer service team as being pleasant and fast. We definitely strive to provide an exceptional customer service experience for our clients. We appreciate the excellent review!

April 2020

Gordon from Mathnasium of Mountain View-Los Altos

Verified Reviewer

Company Size: 11-50 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

3.0

April 2020

Gets the job done most of the time

AppointmentPlus has helped prevent us from accidentally overbooking students (there were times where we had a waiting period of 45 minutes for a 1 hour session) and definitively figure out where we had more openings so we could optimize our space and time. With enough time and effort (and the help of their support team), we have integrated the scheduling system into our daily routines. We’ve spent a lot of time in this system and there’s still a lot of things they can improve, but at the end of the day, Appointmentplus helps us with scheduling.

Pros

Customer support has been really responsive. [SENSITIVE CONTENT HIDDEN] helped us quite a bit in figuring out optimal setups specific to our needs. When we ran into issues, they were able to help dive into details with us in order to help find the root cause and escalate issues when necessary. If there was something they couldn’t fix immediately, they explained what was needed in order to fix the issue and kept us up to date on what they could tell us from the development team. [SENSITIVE CONTENT HIDDEN], who started helping us out later, provides a sociable experience and helps make tech calls feel much more casual.

Cons

It took a lot of trial and error to figure out which settings to turn off/on to optimize for our center and we ran into many issues while creating/modifying hundreds of weekly recurring appointments. The recent updates to recurring appointments, however, have made the task easier, but still takes much time and effort to navigate through while avoiding issues.

Response from AppointmentPlus

Replied April 2020

Thanks for the review, Gordon. I can imagine the challenges involved in moving your tutoring online. We've received similar kudos on our helpfulness from the many Mathnasiums who have turned to us for scheduling. You noted how the system helped you optimize your scheduling and eliminated overbooking. Those are key benefits from using the system. Thanks for taking the time to give us a review!

May 2019

ANTHONY from PAYLOICITY

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

May 2019

ONE OF MY BIGGEST MISTAKES

very dissatisfied, I'm in a tough spot as we cannot just cancel our service & move on. I now have to look for another company and transition away from this platform as they impact to our business is too much to continue this relationship.

Pros

I liked everything they told me the software would do, the customization, the sync with outlook. the email notifications

Cons

during the sales call it appeared they would provide much of the functionality we needed for scheduled our internal appointments. However, piece by piece they started to chip away at the functionality that the software could provide. Outlook integrations didn't work, Customization was limited due to how the account was setup just to name a few. They apologized... Fine, we found a work around of all those misses. Now we find that often they are outages, software problems & they customer service is less than helpful. 99% of the time, they advise they need to submit a ticket. Only one rep has every attempted any trouble shooting when i have called. Many of my ticket go unanswered for day or weeks. I have an open ticket with them for over 6 weeks now. I have 11 locations & 2 of my locations cannot have appointments scheduled. I've called serval time & just get the run around for 6 weeks... Today i called because the tool is malfunctioning again. and without doing any research i get an almost immediate, "oh, this is a known issue..." ok when will it be fixed I ask. "we do not know, we're working on it." I have submitted 18 trouble tickets in 6 months. 3 a month. More than half of those tickets I was told these are issues that maybe fixed with future updates.

Reasons for Choosing AppointmentPlus

the customization we discussed fit our needs but the failure of the software to date greatly out ways those benefits.

Response from AppointmentPlus

Replied July 2019

Hi Anthony. It would be an understatement to say that it was painful to read your review. You sound very frustrated. We failed you and I apologize for that. Thank you for taking the time to post a review. I appreciate it.

April 2020

Aimee from Counseling Associates

Verified Reviewer

Company Size: 11-50 employees

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Great value for money and easy to use

This scheduling program has allowed us to customize the availability of each provider, who can make changes to their availability for meetings, days off, and vacations easily. The providers can see real-time changes to their daily schedules. It is also easy to see a client's appointment history and generate a report for the purpose of appointments attended, canceled, no shows, etc. We also often use the feature to schedule recurring appoints for clients who want the same appointment at the same time each week.

Pros

We use this product daily to schedule our clients across 8 providers. It allows us to separate out each provider's availability, mark changes with different colors, create reports to show reasons for appointment cancellations, all while allowing each provider to access their own schedule anytime and having the office staff oversee all 8. We can see all open appointments on any given day, or all open appointments for a specific provider by the week. We use this calendar scheduling platform separate from other office software, but it is simple to keep the window open in Chrome and open it to make client appointments.

Cons

Really nothing that we don't like about the program after using it for several years. We went to this from paper schedule book and haven't looked back.

Response from AppointmentPlus

Replied May 2020

Thank you for the excellent review, Aimee! Yes, the ability to quickly and easily control one's availability is a strength of AppointmentPlus. And I see you use it for both centralized booking as well as allowing individual counselors to manage their schedules and appointments. Different user access types is also a useful feature of the system. Thank you for being an AppointmentPlus client!

April 2020

Stephanie from My Receptionist LLC

Verified Reviewer

Company Size: 51-200 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

April 2020

Customized Software For a Wide Variety of Clients

Our overall experience in working with Appointment Plus has been very positive. We are lucky enough to have direct contact with several of their support members and leadership team, and almost always, they are willing to go above and beyond to assist us.

Pros

We are a telecommunication company that offers Virtual Receptionist services to many clients and several different industry platforms. Appointment Plus allows us to provide customized software for any clients we may be working with. Whether we are working with a Massage Therapist, Attorney, or Pet Groomer, the software can be customized to fit our client's needs.

Cons

Relay Methods: it would be ideal if there was an option for texting. As of now, the only real options are by email or phones. With how communication styles have changed over the years, most clients prefer for us to send a text message instead of placing a phone call or sending an email. Client View: the client view seems a little outdated and a lot of clients prefer the look of their website instead. Either update the client view or allow the client view to be fully integrated within their website.

Response from AppointmentPlus

Replied May 2020

Stephanie, thank you for taking the time to write a review. We appreciate it. We also appreciate My Receptionist being a long-time answering service partner. Thank you also for pointing out our "above and beyond" service. Our clients and partners deserve great service from us. Thanks again!