All MioSalon Reviews

1-16 of 16 Reviews

Sort by

Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.

Anonymous

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2017

I love the software , its very friendly very easily to use.

by using this software we come known this that we don't need any kind of paper work or mannel work thats the best part regarding service, work, product , package or prepaid service.opsa

PROS

Its user friendly. if I want any data related customer, staff work , work or income its very easily an in one touch this report will come. tax wise its value for money software.

Selvakumar

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2017

It's a excellent solution for the Salons & Spas. i have tried so many software, Waffor is the Best.

1. Customer Retention. 2. Online Bookings. 3. Communicating offers thru SMS. 4. Proper Billing & daily sale report SMS. 5. Intimation on Cancelled bills. 6. alert on database download. 7. auto service remainders to customers. 8. Greetings to customers. 9. Campaign Tracking. 10. Overall user friendly.

PROS

1. Ease to use, 2. appointment on online. 3. automated SMS for the billing, reminders & even for appointments. 4. customers 360 degree view. 5. Various reports for any kind of analysis. 6. Staff Performance & customers segmentation. 7. Appointments linked with the Facebook page & websites. 8. Campaign recommendations, Greetings or remainders & reward points to customers. 9. No backup required, anytime customer support. always improvising the software. 10. Best software in the industry with the economical rates.

CONS

1. Improve more on the bill discount for the clarity to customers. 2. Staff attendance to be improved with the regular duty timings and the overtime calcualtions. 3. Salon Logo to be printed in the Invoice.

Vendor Response

Hi Selvakumar, Glad to see your detailed feedback and encouraging words about our salon software and services. The enhancements you mentioned are very much in our plan and you can expect them soon. All the best to acquire more new clients & retain them cost effectively. Thanks, Team Waffor

Replied June 2017

Robin

Verified reviewer

Business Supplies and Equipment, 2-10 employees

Used daily for less than 12 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed March 2023

Stay Away from this Software

PROS

Affordable, Relatively good design, good user interface, they used to have a good sale person (who left not surprisingly)

CONS

Unfortunately, MioSalon is a terribly run company and the software suffers from it. I wasted numerous hours setting up the software before realizing it was full of bugs (for example, the employee's commissions were wrongly calculated). Because I spent so much time setting it up, I wasted even more time telling their team all the the bug, following to make sure they were fixed, only to be told that I "should accept the software is it is and they do not have time to fix the issue I am raising, they have other development priorities". I am left with a software I cannot use, and cannot trust. Their customer service team is one of the worst I've experienced. Absolutely careless, and incompetent. Stay away from this software.

Vendor Response

We sincerely apologize for the inconvenience and frustration you've experienced with MioSalon. Your feedback is incredibly valuable to us, and we take your concerns very seriously. We regret that you've encountered issues with our software, particularly regarding the commission calculation, which is slightly different from your operations. This is not the experience we strive to provide for our clients, and we understand the impact it has had on your business operations. Please know that we are actively working to address the issues you've raised and improve our software to ensure a better user experience for all our clients. Your feedback will be taken into consideration as we prioritize our development efforts. Team, MioSalon.

Replied March 2024

Rajesh

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

Best comfortable and supportive software

The data are safe and secured . The renewals alert and extensions are helpful. The support received via call and remote desk are more easy to work on and understand the product .

PROS

Greeting & anniversary reminder messages Monitoring the exact available packages Product inventory is useful Payment gateway is very effective

CONS

Need to use in alternate browser & multi windows function needed

Reason for choosing MioSalon

The way of approach the support ,polite and very patient .

Amirtha

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2018

User Friendly software

Easy to operate,easy to tally cash at the end of the day, staff performance ratios are very useful.Can secrete the active and inactive clients

PROS

Offers can be sent to the client,Bills can be sent as message,booking alerts,

CONS

it doesn't work offline.it doesn't accept packages

Vendor Response

Hi Amirtha, Thanks for sharing your feedback about Miosalon software. 1. Yes, we don't support offline. It is a online software with real-time online booking. (So no choice of offline) 2. But, we have the packages features. You can effectively manage multiple services together. ie. Bridal package, pay for 5 sitting and take 6 sittings etc You can ping us in the InApp chat to get assistance. Regards, Vedha

Replied August 2018

Manikantan

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2018

Anyone can operate the software without deep computer knowledge, a few clicks and that's it...

Easy to use, customisation at its best, strong and supportive back end team, add on updates almost every month, not heavy on pocket.

PROS

Easy to use and ustomazible options available. Love the ERP that sends automatic reminders and have options that to set birthday's and anniversary SMS for the customer's.

CONS

Can't edit the invoice once settle the bill, I mean when I settled an invoice and by mistake I settled in cash but actually it was a card payment, then I have to delete that invoice and redo the appointment and settle the invoice.

Ankit

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2017

Very responsive support team . Open to new ideas / modification .

1) less training time for staff. 2) reports and predictors are very useful .

PROS

1) responsiveness of support staff . 2) quick implementation of changes . 3) very easy to use and intuitive. 4) database gets updated fairly quickly . 5) have all the reports I need.

CONS

1) internet based software so if the internet is down or slow , then it affects performance. 2) currently do not have an operative in Delhi NCR . As of now all issues have been resolved remotely but sometimes people are needed for one on one training etc .

Babu Rao

Health, Wellness and Fitness, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2018

user friendly

every thing is good and user friendly

PROS

reports and campaigns and many more .

CONS

reminders system is not up to the mark please make it update so it will be easy to remind

Ananda

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

friendly software easy to use + lot of features

i have been using this software since october 2016, company people are very aggressive in imlementing new features and making it friendly software.

PROS

like prepaid wallet, membership, packages, trackable promotion campaign

CONS

reports ( little more in detail on expense

RAFIQ

Mechanical or Industrial Engineering, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2017

its been awesome so far..

i got to know a lot from this software, the things which even i have neve thought of regarding this particular business.

PROS

customer support and the way they are adding new features in software. it is obvious that the back hand process of mio salon is so strong

SAURABH

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2017

The product has a lot of potential

The visibility that it provides to the business with the data is a great helper in terms of making the right decisions at the right time

PROS

The product layout captures almost all the day to day requirements of a large salon. The user interface is very simple and easy to use.

CONS

The fact that it is available only as a cloud solution kills the experience. Considering the quality of last mile internet connectivity in India, this is not the most optimal solution. The tool should be made available as a on-premise solution as well. Secondly the tool should offer a min of 10-15 staff as part of the standard pack so as to enable the business to operate freely.

Utkarsh

Cosmetics

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2017

Great software and even better support

Well the team at waffor is extremely helpful and they are very open to suggestions that are given by clients and make the necessary changes in the software accordingly. Their software ease up the stress caused by paper work and manual billing that we used to do earlier at our salons and now we are able to get a centralised control over our sales and team performance, as waffor is a cloud based software.

PROS

- Ease of use - customer support - quick response time to queries - great reports

CONS

- a few more reports type can be added for a more detailed view of salon performance but i guess the team at waffor is already onto progress.

Muthu

Retail, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2017

Simple and light weighted software

Using MioSalon for more than 6months and now I bring back my lost customers. Even a non technical person can use MioSalon without any difficult.

PROS

Simple to use

CONS

No mobile app

john

Apparel & Fashion, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2016

Waffor salon software is the best salon business automation solution in India.

I started using this salon software from June 2016, price is reasonable so I am very happy to use this waffor salon software.

PROS

Customer engagement solution & Marketing automation like email and sms automation.

CONS

They offered me a salon software solution, it including billing, POS and customer engagement solutions, that I like very much.

Sri

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2016

Best & Free Software For Salon Business

Only one day is enough to learn this Waffor salon software, A complete automation solution for salon industry. It fulfill my business needs especially CRM customer relationship management appointment shedding/booking, customer feedback collections. It helps to identify my loyal customers so that I can give offers, discounts based on customer's loyalty points The most important is they provide free salon software

Anil

Used free trial

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2017

Overall very good product

I have been using past two months except few flaws I don't find anything wrong highly recommended for salons if improved in some points

Showing 1 - 16 of 16 Reviews