Artcloud has allowed us to streamline internal workflow, track & bring sales to fruition (in-person and online), expand e-commerce and web efforts. Their platform has been instrumental in positioning the gallery well for COVID-era changes.

I have been working with ArtCloud since 2013. We transferred a mid-size gallery from a Bento database to Artcloud with little conflict. Their team's approach is forward-thinking and they are constantly adding new features to the platform. Inventory management, client relationship management, and branded invoicing/messaging are all handled with ease. Great sales reporting features. Lead tracking and dashboard status is a huge help for the sales team. User management also easy--have created accounts for higher-level employees to temporary interns, changing access permissions accordingly. In 2020 we implemented their Artcloud API with a custom Wordpress site with great results--huge reduction in data entry redundancies for the staff and web sales increased 83% from previous year (e-commerce sales + website leads that closed). Excellent support, managing issues and open to feature suggestions.

Not much. Perhaps more flexibility in tracking inventory-to-sale for marketing purposes and flexibility in further tailoring branded materials (wall labels, invoices, tearsheets, etc).

The customer service has been exceptional from initial contact through to connecting my domain/website and now using it on a daily basis. Everything is elegant and well-designed.

Our website is stunning! People are blown away by how beautiful and easy to navigate it is. We love the ease with which we can enter and manage the information that previously took multiple spreadsheets, documents and applications to achieve. We feel like we've been given the gift of extra hours in our days!

We regularly produce events such as small concerts, workshops, retreats etc. We sell tickets or seats to these, and currently have to classify and treat them the same as selling artwork. This is confusing for customers, and it would be nice to have an additional category or product type that would accommodate things like this.

Although the system is good until the support issues are resolved, I don't recommend you do business with them. Unless you are willing to pay for their website services. Maybe this is the problem; they are trying to push their web development team, resulting in a lack of support for regular accounts. And the support person is excellent for the job; she manages very well to talk a lot without saying anything other than underlying rude messages.

The inventory management is excellent and easy to use.

Customer service does not exist in this company, although they offer customer service. They have two levels of service Pro and regular. Ours is a regular account that only receives support by email. The people in that position about a year ago were excellent. This team is going down the hill now. The person in customer service is very rude. You get answers that bottom line only to prove how not smart you are; you end with more questions than answers. I exchanged eleven emails but never got a straight answer. This has happened two times already. My third experience was before Christmas when I needed to add pages to my website. I was told there was a "system bug," I cannot add new pages. All the plans that were made for the season had to be canceled them.

A business that listens to it's customers, brings in change as quickly as possible and is there to promote the businesses it works with. We truly feel like partners, which, we never did with competitor brands.

Ease of starting and the user-friendly nature of the dashboard. Upgrades make sense and follow the same clean approach of the base system.

As a UK gallery, we have a specific need to work tax slightly differently so the tax function doesn't work well for us. That said, we have a work around which is not labour intensive and works perfectly.

Our gallery has been open since 1990, and we have been using Artcloud for five years now and it was a game changer for us. It has increased our efficiency by leaps and bounds, and made us a much stronger company overall.

Artcloud has a very active development cycle, so there are always new features being added. I love the back end of their system as I find it easy to use and generally pleasing to the eye. I've used some of their competitors, and I feel like many are behind the user experience and aesthetic curve. But aesthetics aren't the most important thing; it's about what the software can do for you. And, Artcloud delivers on that front. The features that have helped us are too numerous to list, but I can put it this way, we've had several employees move on to different careers since we started using Artcloud, and we haven't had to replace them. That's because Artcloud does so much! They even recently added integration to 1st Dibs, which was a huge plus for us. We consider Artcloud an integral part of our team and I highly recommend them to any of our gallerist friends.

I don't have any cons for this software because they have such a responsive team. Any technical issues are handled right away and with their constant/active development any needed features are often added, within reason, of course.