Auctria is a terrific product, and I recommend it to all of my clients and colleagues. It is a great value for the money, easy to use, and has incredible functionality.

Auctria is very intuitive, and so much easier to use than other nonprofit event softwares on the market. The database function is straight-forward and doesn't have too many layers to it, so data entry is really fast. The website, ticket sales component, donor/guest information, and night of event entry all sync together really well. It takes less than 5 minutes to train volunteers on guest registration, and the materials are quality. Any time that I have had an issue, which hasn't been often, Auctria will get back to me quickly with a solution.

The only thing I would change would be to make the display sheets a little more dynamic, so they could be individually altered. Perhaps if there were an option to download them as a Word file, it would make it easier to adjust text sizing, photo sizing, etc. Also, it would be great if Auctria had a mobile bidding component.

Our businesses overall experience with Auctria has been superb! From the software's capability to the customer support, it's all there in one package! Managing components of your organization such as all of your Donors and their past history, all of your possible attendees, communication mediums like email and text, a full fledged web site with a redesigned app experience, enterprise payment processing, and more. There hasn't been anything I couldn't do with this product that I've been able to to think of, or had suggested from our organization. It has saved me countless hours of input, and has made running our events extremely efficient!

This completely changed how our business was managing parts of the organization, and our event! It's not overly complicated to get started, and there are a LOT of advanced features if you decide you really want to get into it! Not to mention Support is readily available and Very quick to respond to any questions or problems you may have (I once deleted all of my Donors by accident, the night before an event, and they got me restored within an hour!)

As of 2022, there is honestly nothing missing from this software's capability that our business could think of

We had a successful auction but my overall rating of auctria was a 6-7 out of 10 only because I feel there are some kinks they need to work on.

I liked that the customer service was quick to respond, I liked that the website portion was easy to use and create once I watched the tutorial.

I didn't like that the customer service reps weren't available for calls or instant messaging help. I didn't like how difficult it was to set up the credit card system I didn't like how difficult it was to set up the kiosk part

Positive experience. The depth of features meant that I learned a lot about not only Auctria but also how to run an auction.

Easy to use. Provides a complete database for all managing and tracking all aspects of the project.

The website development feature is great but does require a solid level of technical knowledge/skills on the part of the person working with it. Not easy for non-technical users.

Was able to create a very customised website that looked very good and worked great and run a silent auction for a very reasonable price.

For the price compared to other programs, this is wonderful. It could use a few more bells & whistles, but what you can create with it is very professional and certainly good enough. You can create a very individual and custom website to serve your needs. It has more features than some of the way way more expensive programs.

The search feature for administrators trying to find directions on how to do something. It was frustrating typing in every synonym and still not being able to find the information. Also, had to use another software program to run a raffle. Would really like that feature to be incorporated into Auctria.

Everyone ~ our board members, friends and family who bid on items and others who just checked us out ~ all were very impressed with the format and the ease of moving around the auction items and the readability of each of the pages. It was a very positive experience for all of us!

For me, as the Chairperson of the Uncorked! Fundraiser, I really appreciated the organization of all the categories. Everything about the software was thorough and comprehensive and included all the essential information on the bidders on the donation items. I loved the way the bidding was tracked and bidders were notified of their status. The Dashboard was so extremely useful for referencing important information quickly. All our board members were very enthusiastic about how wonderful the Auctria format was. In fact, at our last board meeting, they confirmed that they want to go forward with doing the same thing again with Auctria for our 2021 fundraiser~ it was such a positive experience! And I as the Chairperson, am especially grateful for the help that I received whenever I had a question ~ I got my answer via email right away! Super impressive!

Perhaps you could make it more clear that after a bidder wins an item, they need to go back and complete the transaction. A few of our bidders thought that since they had already submitted their credit card information, that their credit card would automatically be debited. After a week or so of non-payment, I had to remind them to go back on the website and complete the transaction.

We were able to put our whole event website and catalog together in less than a week, and when we ran into any issues, the incredible help team went above and beyond, at one point working late into the night with us to get everything ready in time. Once we saw how good our auction looked, we upped our goal by $5K, and then went live. Auctria is more than a great value, it's a fantastic tool for any virtual fundraiser!!

The most fun feature was that everyone could see bids happen in real time! We hit our goal, and many of our supporters let us know that they had tons of fun seeing bids roll in, so I consider seeing the bids in real time to be an important motivator for hitting our goal. The most useful feature was the mass upload function for photos and descriptions. We had 500 items, and could never have launched on time without this feature!

The backend portal to build the website was a bit limited — for example, I would have liked to be able to change the colors on the Donate buttons to match the rest of our custom colors. However, it was still better than what I saw with other products, and once we got the hang of it, it was easy to use.

After using many different auction software programs I prefer Auctria hands down. It's easy to train volunteers how to use the program and whenever we have encountered a problem, Auctria has amazing customer service and troubleshooting. I actually just recommended them to an organization last night after using the software they had purchased. We encountered multiple problems all night and all of us were saying, "This would never happen with Auctria."

Auctria's functionality makes it a very efficient and user friendly software program. We run multiple auctions a month and by far Auctria is the easiest program we use.

I wish that on the dashboard there was a button for check in bidders so you don't have to start at bidders and then select check in bidders.

We used a different software for our first paddle raise fundraiser and it was sort of a disaster. It didn't have the functionalities that Auctria does, like sending out automatic receipts and customizable website. This year we're working on adding the mobile auction feature to increase our money raised.

Honestly, the price. It is SO much less expensive and has most of the same bells and whistles as more expensive software. It accomplished everything we needed.

The aesthetics of the site design could use some work. It would be amazing if it integrated smoothly with a more established web-building platform like Squarespace or Wix, but I realize that would likely affect the price.

This was our second auction with auctria. It went really smooth and set up was easy once we learned all the settings.

Easy to set up, good value for what we needed, ran itself once auction started

Doesn’t automatically charge the winning bidders so if they don’t follow through we had to contact them. This was a minor problem. Not enough template design choices

Their customer service is top notch! They are very responsive to answering questions and problem solving in the moment at an event.

I love that it is so customizable! It really can be whatever you want it to be! Use as many or as little features as you want.

I would like the texting to be a little less clunky. Our users have the most complaints about that feature.

I looked at so many different programs. This one was so good when we went back to a paper-based silent auction, the item descriptions, bid sheets, catalog, and back office capability was so good we renewed the subscription. Of note, the mobile bidding is incredible and easy to use.

The user tile-based interface is intuitive. The dashboard both takes you where you need to go in the program and has updating totals, clocks, and other real-time features and not just static buttons. The back office and forms section for standard and customized bid sheets, item descriptions, table management cards are amazingly easy as they scaled themselves to fit our differing page formats. The post-auction reports are clear and concise. We really needed and appreciated the Excel import feature of all info. Now, the biggest worry you'll have in DIY auction program is customer service. They are in Canada, and they reply via text box and email. Before you click off this review let me tell you Rob and the customer service gang really answer the text box. I know it says hours but they never took more than minutes to answer my many questions. In fact, last year when there was a significant issue during the event, their super quick response saved the day as it was our first year running a mobile bidding platform. In terms of that, the text-based versus app-based system was flawless. Also, uploading item pictures and contributor's logo was super easy and translated across the bid sheet, item description, website, and catalogue. Oh, and let me tell you, the push-the-button catalog function, bid sheet function, item description function was so good, when we went back to a paper bidding system it was worth every bit of the subscription fee.

The tabs across the top of each feature page to customize need visual improvement to be as easy to click on and have a hover function to describe what they do. I'd have them add more to the report section where there could be item sales analysis of what went above and below value and group them to see what items would be good to have next year and which ones didn't work well both at a item and category level. Lastly, there needs to be a "cart" function. Mobile bidders want to highlight the five to ten items they want to bid on during the night. A really nice improvement would be a cart where like on eBay, they don't have to go in and out of pages to re-bid, rather their items are on one screen and they can bid up those items in their cart.

While using an online auction website for the first time did involve much work and a lot of learning, in hindsight, it was much easier and less complicated than I thought it would be. Kudos to a top-notch support team; each representative was spot-on with prompt responses and (very patient) assistance. If found the Facebook page extremely helpful; I appreciated the Facebook group where I could pose questions to "experienced" event planners in search of best practices used by others. We have been toying with adding online bidding options to our in-person event for several years. We have received such overwhelming and positive response to the auction (professional appearance, ease of use), we have begun talking about how to perhaps incorporate technology (Auctria's platform!) in our 2021 event.

Since 2015 and prior to this year, we had been using the Auctria platform for our in-person event which included upwards of 160 silent auction items, 18 bucket raffles items, and "big item" raffles. It worked well to house sponsor and donor data as well as auction item information and details. Printing up pen-to-paper bid sheets was easy and simple. With COVID19 restrictions, we had to move our fundraiser to an virtual event. Since much of our data was already entered into Auctria, it was easy to re-categorizing pieces from "silent" to "online." It was turn-key! Everything was linked and automatically connected to the auction website catalog pages. Our task then became taking and uploading pictures (using a phone camera!), and creating a website.

I found that some of the website templates for the auction website were cumbersome and limiting. In adding verbiage to the website homepage, I would have liked to have had more flexibility in font size choices and clearer information about padding and margins in text row blocks (this was the first time I have ever used a negative margin setting!!). My work around was to create a JPG text block and upload it as a picture. While not a software issue, I found the User Guide drill-down method for linking additional information difficult to follow. Often times, I would click on links which suggested other links, which suggested even more links, and I would fink myself lost looking for the solution or answer to a question. On the other hand, tech support is amazing!

Our annual auction has always involved 100s upon 100s of volunteer hours. It was becoming increasingly difficult to get volunteers to put in the time. Auctria solved that problem for us, reducing our volunteer time by at least 85%. We were also affected by people's hesitancy to do anything "in person" following the pandemic. Being able to have the auction totally online with a wonderful website solved that problem. We sold out almost every event we offered. That has never happened before. My overall experience with Auctria was fantastic. The staff are very personable and know their product. They went out of their way to accommodate our schedules for meetings and we always received prompt answers to our questions. They were available to help with setting everything up and had great suggestions for marketing our auction items. At the beginning, we watched a lot of the online videos about how to set up an auction and how to use Auctria. That content was very helpful.To any person or organization looking for software to run an auction or fundraiser, I say, "Look no further. Auctria is the BEST."

We used Auctria to conduct our auction completely on line. In a few short weeks, we progressed from creating a paper and pdf catalog, setting up tables with silent auction sheets, and calculating everything by hand (winners, invoices, etc.) to doing everything on line. Our annual auction is a 40 year tradition that was put on hold during the pandemic. We were all worried about how to bring it back, and whether or not moving to an online platform would negatively impact participation and profits. It did not. Our experience was wonderful.We purchased the Emerald Plan and it was worth every penny. The staff support was fantastic and they have continued to be available to us since the auction closed. With their guidance, we have been able to offer all unsold items via the website in an "After Event Sale."To my knowledge, Auctria has been 100% accurate in billing, processing payments, tracking bids, and in absolutely every other facet of our auction.Also, the website created for our event was beautiful and I'm sure it contributed greatly to our success.

I think Auctria could improve the ease at which one can find topics in their Help menu. Finding the answers to specific questions wasn't always easy, and the search tool was not specific enough. That said, I found that using CHAT feature or emailing the concierge typically got a same day and often immediate answer to my questions.Our bidders were confused by the notifications when they were outbid. It was challenging to understand how to get back in the running if you were trying to buy two separate seats at a dinner and you were outbid for one of them. (You had to outbid yourself, and then bid again for the second seat.) There isn't a tab in the menu for "show me items that have sold." This would be helpful.

Fantastic, I would highly recommend.

Auctria is very intuitive and easy to use! I would highly recommend it to colleagues and have already shared it with others working on online auctions. Uploading auction items is easy. It looks very professional even when you have different sized photos/ item logos. I love that there is a spreadsheet to download to track the items and bidders. It's a GREAT software, highly recommend! It also has a countdown to when your auction goes live which is nice. I like the thermometer to show donors how much is raised, where we are at in reaching our goals.

The only part I would change is to rename "bidders"- everyone who registers for your event is a bidder and this confuses some people that don't want to participate in the online auction.

We used Auctria for a school silent auction of 160 items with approximately 60 bidders netting over $20k profits.

Platform is intuitive, easy to use for listing auction items with photos / videos, creating displays, ticketing event / managing attendees, real-time app bidding, text messaging and emails to bidders, invoicing and payment processing. Auctria reference and help desk very responsive within one hour typically. Bidder participants were able to easily understand and feel comfortable entering bids into the app the same night of the auction.

Opt-out options for credit card storage.

We are a small non-profit without a lot of resources. We needed a robust and accurate solution to help us produce our gala which usually attracts 400 guests. Auctria provides the tools we needed to accomplish that without making a huge investment.

We have an annual gala with ticket sales, silent auction, and more. Auctria has a lot of functionality including online sales, online auction, forms, reports, and an event website editor. You can also send messages based on different criteria to your guests. Was able to create invoices that were automatically sent out after online purchases through the event website. The price is quite low for all the functionality. We used the online messaging feature to get technical support many times (included) and the response time was pretty quick, within hours.

The user interface took some getting used to. It would be great to have a way to integrate with a CRM. We use Salesforce and there is a lot of data entry to keep our systems in sync. The online bidding during our event was a little complicated. May be a lot for someone without any exposure to setting up these kinds of websites.

We have been using Auctria for our in person silent auction for years. This year we had to go to a virtual event and used the online auction along with other features we have not used in the past. The learning curve was a little steep, but our concierge [SENSITIVE CONTENT HIDDEN] was fantastic helping us get started. I highly recommend the Emerald plan if this is your first year. The feedback was very positive from our guest in the ease of registering and bidding. We had all items paid for within 24hrs.

Setting up was not the most intuitive however having had help from the concierge I think we can do it on our own next year. The home page was a little clunky in mobile view. Once our guests clicked on Online Bidding, it was fine.

We've been using Auctria twice a year for 4 or 5 years for our Rotary Club Charity Auction and for our local Merchants Association Charity Auction. Of the different options, Auctria provides the best functionality and services for the price.

Auctria is an immense help for our organization with tracking bidders, item, accounts and reporting all associated data with our charitable auction. We save a LOT of time and effort over using our own spreadsheets.

There are minor adjustments to functionality that may help with some of our internal uses. The Auctria staff has looked into some of our ideas, (some dealing with pre-loading bidder numbers) but while it couldn't be done exactly as we had imagined, they were able to help us with a work around to meet our needs. Another occasional glitch is when a silent auction item fails to get the minimum bid, but was allowed to be purchased for below the minimum bid amount, we aren't always able to override the minimum, but have to go in and manually lower the minimum to be able to process the sale. Not a biggie, just a time consuming action (that I believe we've figured another work around for that). Overall, there aren't any significant "cons".

Our non-profit organization has used Auctria for 5 years and each year we learn more and more about what it offers. The manual is easy to follow and, as the Treasurer, the variety of financial reports are wonderful.

There are so many options to make our fundraising event successful including helping us build a website and making online catalogs for our auctions. I also like that there are several ways to get to the same destination. You don’t have to click on one option, there are many hyperlinks that can get you where you need to be.

We have used this software for several years but this year was the first time we attempted to register credit cards at check-in. That part went very well, but when we added winning bids and other activity to the bidder profile we did not realize it would charge their card at that moment, if we didn’t enter the bid in a certain way. We also had one user who, when processing card payments, would charge the donor the processing fee, so we had to go back and refund each of them, which was time consuming. This was a learning curve for us and something we should have read in the Manual before we attempted it. We easily resolved it and now we know exactly what to do for next year.

We have saved money not hiring someone to help fun our fundraisers and we are doing a better job the company we hired. It is very time consuming for the person in charge of the software.. It would be hard to replace me in doing this job after I have done it for 2 years. Huge learning curve.

It links everything for running a fundraiser into one area. Ticket sales, live and silent auctions and donations. We can now do our own check in and check out at the event where we had been paying a company to do it and they were doing a very poor job. People attending our fundriaser have commented on the smooth check in and out process now that we are doing it ourselves with this software.

It take a lot of time to learn to do the different things in the software. I spend hours each year learning how to use it and setting it up and training others. Could have a more user interface.

We have been able to increase our revenues for the most part for our on-line auction. People find it very easy to use and with the software you are able to set up an attractive looking auction as well.

We use the software mostly for on-line auction and will continue to use it because our supporters love it. Fast, easy, great optics and the support is there if we need it. The banking and reporting is excellent.

We find that the user manual is not always up to date or easy to use. So much material and the problem is if you are not using the software every day (for us its only two times a year) you forget and need to again go through the not so friendly user guide. We decided to pay extra for hands on Auctria help which for a NFP Charity is not ideal, but necessary.

Auctria allowed us to have an online fundraiser to support our non-profit during the COIVD-19 crisis. We were able to raise a comparable amount to our in-person event which was amazing considering the challenges of holding event during this crisis. Additionally, the response from the support team was fast and helpful! We have used Auctria for years in a minimum capacity (only managing the bid sheets/auction items) and now we feel like we could use it for the full event and have even more success! Thank you to the amazing team!

The best part about Auctria is that all aspects of our event were easily organized in one central website. From ticket purchased to table assignments, auction items, and checkout. This was great for our staff but also for the attendees of the event. I received so many compliments about how easy it was to use, how great the communications were, and how smooth the event went. Because of COVID-19 this was our first online only event and to get this kind of feedback was amazing!

The part that I liked least was the building of the online webpage. It was overall very intuitive, but some of the functions were difficult to manage.

Again, this is our second year. The support cannot be overstated. The feedback we got from participants in the Auction all mentioned -How fun the Auction was! Everyone was very engaged. The check out was practically seamless-even for many of our (much older/non tech saavy participants) We asked for guidance on several issues (length of the Auction bidding, kick-off) and all advice was spot-on! We made a very ambitious goal of $25,000. We were absolutely thrilled.

Auctria site is very easy to set up and use. This is the Second year we have used this site. It is very intuitive and the Help features are (surprise) really helpful. We had an Emerald plan and found the Concierge service to be extraordinary! So quick. A couple of times we had issues (user errors) and COncierge (Mostly Elizabeth Thorn) was quick to answer and extremely helpful.

There is a little glitch at check out-people have to check that they agree with the terms -however there is no box.