I previously used to sell my products on the biggest online retail markets, but the fees were devastating and I knew I could get solid leads through other marketing channels, so I decided to create me a store and then find other ways to get customers. First I tried Ilance with few of my products, then I created a bigger store and moved everything there. Now it is my only market place. ILance offered me wide variety of features that I gladly appreciated. Most of the store look and organization was done by myself, which just says how intuitive and easy to use their software is. With ILance I got options and all the fees are now only for myself. I truly recommend it!

I was looking for an auction software to create a marketplace for collectors on my website. I purchased the v4 of Ilance which was already interesting, but there were few bugs. Now the v6 is really perfect for sellers (easy to list, easy to add pictures, to select shipping costs) and for buyers (easy to order and pay). Some functions are even better than on ebay (cumulated shipping...). I highly recommend it

It is the only software that really matches ebay competition. You can create auctions, buy it now items, very easy to list items, to register, to follow your sales and so on. Easy to apply fees on sales for the webmaster.

The Customer Service was not very helpful in the first year but they have improved a lot and are now trying to help each time there is something wrong with the software. It is now very pleasant to work with them.

They are more interested in continually modifing the newest version. When the current version is not stable for all their customers.

If it work as advertised, it would be great. It is all about the features. I am not really sure what else to say.

They have no format support system. Chat sessions with I think the owner, who does not follow up unless you continually remind her. They will gladly take you money, but the group does not follow through to completion. It is not backward compatible with their previous versions so you lose functionality and features with previous version. It seems that it will work only if they host it for you. If you do not host with them, you will have issues.

As a SaaS customer, without PHP coding access using the hosted version (ex. for adding some custom features), I am still able to fully customize its design by editing the CSS & HTML within the Admin Panel; allowing me to make as many changes as needed to make it truly feel like my very own online marketplace. I have yet officially launched my site, since I'm a one-man show and placing each brick by myself but I am very happy with the results so far and everything I was able to accomplish alone by simply using my limited CSS and HTML knowledge to complete my original theme. I can't wait to be able to be able to buy the full software license and unleash its great potential even further! Choosing the right software company is cruicial for any business, without the right software provider you will be limited in solving any possible issues; I can attest that you can count on iLance to be the right partner for you whenever you are in need to find a solution to any challenges you may have building your marketplace. Great customer service, fast email support, active community and iLance team been incredibly helpful.

Ease of use, flexibility with a broad range of features and admin controllability. (Dashboards, Accounting, Customers, Membership Plans, CSS/HTML editor, etc...). Affordable software licence. Many functionalities. User-friendliness of both the back and front-end. Single seller or Multi-vendor, Multi-language. You can tailor and configure it out-of-the-box to suite your business needs. Love the addtion of a Nonprofit & charities manager tool. Excellent customer service. Prompt communication and support.

No design theme editor. Software is still available only in English (As a Canadian company, I would have hoped to see it available in French also); there is an XML phrases file available to edit yourself. Major software upgrades (ex. v3, v4, v5, to v6) is not done flawlessly without any interventions to readjust everything accordingly. You may also lose certain previous functionalities between versions (ex. v4 had Reverse Auction and v6 marketplace design has been redone). Company seems more focused on software development and R&D for many years now over marketing and sales of their poduct/solution. Which is good for developping new features and functionalities but without focusing too much on selling and promoting their solution their software is not evolving based on their customer directions and needs but rather their own view of what their customer may or may not need (in my opinion only).

I've been searching for a long time for an auction system, some system and software I've explored and finally met with Ilance and I've finally decided ilance is my choice. The price of ilance divides it into several segments that are tailored to the needs, thus giving us choices according to our business development. Requires more learning than any other software to setup. But that's because there are so many variables that we have to complete in a complete auction and marketplace system. I have not found any significant difficulties up until now, but if there is any later, Ilance has a community forum as a place to ask questions and discuss in solving problems and share suggestions for better development of ilance On service aspect, I am very helpful by Erin, every problem start from after sales service and some other problem I always communicate with her and I always get fast and good response, all my problems resolved well. Hopefully Ilance can grow again, and some features of apps / plugins such as communty, product reviews, ads that exist in version 4.0 can also be added to version 5.0.

For documentation and manual guide I hope it can be improved by ilance so it is clearer and easier to understand.