About Conference Call

Conference Call by West (formerly known as Intercall) is a solution for small businesses. It includes features such as call recording, playback, break-out rooms, chat, attendee polling, detailed reporting, and more. Conference calls can be hosted from any location and mobile apps are available for iOS and Android devices.

Using the solution’s Call Manager tool, users can send meeting invites using Outlook or Google calendar via integrated scheduling. Multiple accounts can be managed and calls may be scheduled for others as needed. Users can click on a link within a meeting invite to join a call, dial in, or join through desk phones using VoIP. This solution also offers waiting rooms that display custom messages for meeting participants.

Pricing is on a ...


Read More

Supported Operating System(s):

4 Reviews of Conference Call

Overall rating

0 / 5 stars

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1 - 4 of 4 results

Do you use this product?Write a review

May 2021

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

May 2021

Great online teaching alternative

It was great for a trial and I may try using it long-term for my general teaching needs.

Pros

I liked that it was a neutral platform that pretty much provided some of the same features as the online classroom I was used to. The video and audio was clear and it really facilitated the learning experience.

Cons

This is no fault of the software itself because it wasn't made to teach children or new language learners but I'd love to have a few tools for special graphics and so forth.

April 2021

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

April 2021

Easy-to-use and convenient

I liked it. We've used many different companies and they all have their pros and cons. InterCall was great for the most part and it facilitated many successful remote trainings.

Pros

I liked that it facilitated calls and trainings with relative ease. It had a rather comprehensive list of global dial-in numbers and that was unique and I felt it contributed to improved call quality for the participants.

Cons

The automated system was a bit complex and I often heard other calls or interruptions. I was never sure what was causing this but I imagine it was something on their administrative end. It didn't always happen, but it's clear in my mind when I reflect on my InterCall experience.

June 2013

Carol

Time Used: Free Trial

Review Source: GetApp


June 2013

Intercall - taking years off of my life

We're using WebEx with integrated Intercall audio. Before the switch, we used only Cisco WebEx video and audio-conferencing and never had any issues. A few times a month we have 20-100+ customers dialing-in to presentations. More often than not, the system will lag and cause very loud disruptions to the presenter and participants. Attendees will occasionally unmute themselves and when we go to mute them, it either takes up to a minute to "Mute All" or we can never tell who is causing the noise due to severe lag. This is especially hard if a presenter is among the callers. Attendees have complained that they are not satisfied with the audio quality or cannot log-in altogether - they typically give up and I'm forced to apologize on behalf of this crappy system and send recordings later. Some customers are simply unwilling to put up with the junk quality audio that Intercall provides. I've asked that we revert back to the old system, but our corporation would rather save $0.01/min than preserve employee and customer sanity. Intercall causes STRESS and some days I look out of our 4-story window during meetings and want to jump. I hate Intercall.

Pros

NONE - I would give Intercall 0 Stars if I could.

Cons

Recordings take up to 1min to start, system lags frequently causing disruptions, difficult to mute users, requires users to type in attendee ID (cannot identify most callers,) users in remote locs have difficulty dialing-in, poor customer service

August 2013

Elizabeth

Time Used: Free Trial

Review Source: GetApp


August 2013

Best audio, video and web conferencing service

InterCall is a simple and high-quality tool for web conferencing. The audio and video are incredibly clear and always reliable. After using InterCall, I would never use anything else.

Pros

easy to use, safe, calendar integration tool