Excellent service and great product. The customer service is awesome.

Extremely easy to use and program. It was an easy setup.

No real issues. the system worked flawlessly from the start.

good for a while but too many problems so we switched away

the phone service was good in that it allowed phones to reach in multiple offices simultaneously.

We had chronic problems customer service was unable to fix making service no longer useable and we switched to another company.

The pricing, compared to other platforms, this is always a good option for small companies with teams with no more than 10 people and at very early stages of growth.

While Nextiva is a good platform overall and it offers very decent pricing, it lacks critical functions for decision-making that can hurt some numbers in growing companies. Call tracking and being able to fully pinpoint where the action happens is a must, and Nextiva needs to work more in this area.

There isn't much to complain about as they have the onboarding and provisioning logic down solid. Somethimes though, it seems like they are so used to dealing with inexperienced people that when someone with good technology experience calls that the issue must be explained multiple times. But for the most part, their support is good.

The onboarding process was meticulous and they schedule meetings at various stages to gather and review information and setup. The price was very reasonable, saving us about 50% over our previous providers. Cloud management of PBX features and eliminating our on-premises hardware.

If someone depletes your Long Distance credits, it can disable your entire account and all phone service (as described by sales, hasn't happened). Some features and control are only available to their support staff, so you may have to ask for help.