Auto Repair Bill vs Shop-Ware

RATING:

4.1

(38)

Auto Repair Bill has 38 reviews and a rating of 4.13 / 5 stars vs Shop-Ware which has 159 reviews and a rating of 4.77 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.1 (38)
4.8 (159)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4 / 5
5 / 5
Customer Support
4 / 5
5 / 5
Functionality
3.5 / 5
4.5 / 5
Last Review Written
November 16, 2023
August 31, 2023
Pros/Cons
  • Pros

  • Overall the format is good. I like that it sent payment reminders.
  • It is easy for all of our employees to use with ease and that is the main reason we continue to use it. It has improved since we first started to use it.
  • Cons

  • I had a problem with support. They were difficult to get a hold of and when you did you were put on hold and had long waits.
  • The labor time set up is confusing and trying to build an estimate takes way too long and is almost impossible for a customer to understand.
Read all user reviews
  • Pros

  • Love the adding vehicle features and searches. Love the ability to add repair pictures right to the invoice for the customer.
  • I really like how Shop-Ware is innovative and not like all the other SMS out there.
  • Cons

  • Our biggest problem with the software is the fact that you can not change labor dollars without changing labor times. The second biggest problem is only showing one phone number on screen.
  • Lack of reporting, inventory control and transferring, lack of permissions for larger shops.
Read all user reviews
Pricing Range
$
$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos