Had to place a service call this afternoon after freaking out over a incorrect end of day processing. From the moment the rep answered the phone he assured me he could "fix" my problem and put me at ease. He was so understanding, patient and helpful - he went above and beyond what we needed. It is soooo refreshing to experience old-school customer service - where the person actually performs their job above and beyond what's expected. If possible - I'll definitely be requesting the rep next time I need assistance.

Usability.

Nothing to mention.

Inventory issues have been resolved with this program.

Customer service is wonderful, very helpful and polite staff. This program offers all the benefits a business needs to run a shop. It calculates profits, losses, overall income and so much more.

Price is on the more expensive side. Highly recommend paying for the Tech support yearly due to it being much more cost effective that paying per call which can get extremely expensive especially the first year when you need the most help navigating and learning the tools and benefits of the program.

This will be the last time Autoshop harms my business by putting a sudden mid-job stop to customer service. Customers that expect a professional and itemized layout of the work done at this shop are instead leaving with nothing but handwritten paper receipts, due to the disastrously whimsical nature of the Winworks software, which I can only imagine was written by incompetent programmers who do not even bother to release updates to fix their glaring mistakes. The response I keep getting from customer service, who I now have to call at least twice a month, and more frequently now than ever, is that "no software is perfect." Well, for a program that costs , earned by sweating under rusted cars day after day, a program damn well better be perfect. 1. Connection to Carfax, so that a simple VIN will pull up car info 2. Work order formatting smart enough to not allow greeting messages or disclaimers to overlap with other writing 3. Estimates that will not cut off the business name at the top when printed, unless explicitly saved as a pdf and then printed 4. Not having sudden fits of "YOUR LICENSE NOT DETECTED" that will not allow any user to even open the program on another computer 5. Not having technical support that contacts Alldata to create an administrative Alldata username and password under a customer's Alldata account without customer consent or even knowledge, then fails to even try to use that account to serve its actual purpose, which was to link Alldata estimates to Winworks Autoshop to make customer's life that much easier 6. Connection to other commonly used parts shops that allow user to add/order a part through Winworks Autoshop, without having to painstakingly input every part detail every time a work order comes in. These very basic software requirements, which any other program ACTUALLY has, and does not just advertise, which were promised to my shop when we used the demo, have never been met. This is wreaking havoc in my shop, and have led me to come to the conclusion that I do not need, much less want, Winworks Autoshop in my business. I would frankly like nothing more to do with it. Thus, I am requesting a full refund of $$$$ for the software. I believe I am more than entitled to a full refund, after all my customers and I have been through thanks to Winworks.

Not cloud based

Everything above

Recently relocated to a new shop and had to get workstations set up on new computers and existing as well as printer functionality. [SENSITIVE CONTENT HIDDEN] was there with me the entire time to make it happen and was very patient with me while getting transitioned to the new location. He got a new workstation up and going in no time as well as corrected a few changes we wanted with the new location i.e address, networks. Give this guy a raise! If I have any questions or concerns in the future i have no doubt in my mind [SENSITIVE CONTENT HIDDEN] will be there to help. Thanks again!

We have been using AutoShop for years now and it always seems to work and function great! Any time we have an issue whether big or small the tech and customer service team are always there to help!

No complaints thus far with winworks or autoshop.

only using a small part of its capabilities ,,,but very useful in overall tracking our customers work,,,quick access to history has stopped a lot of problems when they have multiple vehicles, (customer complains we just did brakes on one of his vans, and now they need them again an a few weeks,,,,nice to be able to explain,,it was another one of his fleet, and provide that current vehicle has many miles since done, along with date),,,,makes me happy to have them "stfu"

needs to remember where you were last,,,make you start some thing from beginning... had this program for many years and spent a lot of money,,,,still no pole dancers showed up out of gratitude..