Real-Time Labor Guide

RATING:

4.3

(77)

About Real-Time Labor Guide

Real-Time Labor Guide is a cloud-based auto repair platform that helps small to large size automotive businesses manage customer charges, technician tracking and staff. Real-Time Labor Guide enables users to manage complete store operations with labor guide, packaging jobs, miscellaneous charges, unlimited tickets, QuickVIN decoding, advanced reporting and more. Additionally, it allows staff management, customer history, shop reports, technician tracking, parts markup, inventory and accounts receivable. The repair guide tool feature in the platform allows tracking vehicles’ condition, mechanic experience, availability of tools and testing time that can be used to provide quotes, manage customers, access jobs and estimates. Real-Time Labor Guide allows users to...

Real-Time Labor Guide Pricing

Real-time Labor Guide offers a free trial of 21 days, after which the software is available for $12.50/month per user.

Starting price: 

$12.50 per month

Free trial: 

Available

Free version: 

Not Available

Pricing

Real-Time Labor Guide Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for Real-Time Labor Guide

1 - 5 of 77 Reviews

TOM

1 employee

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed August 2021

Good product for the price

Robert

Automotive, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Great product at an affordable price

I have used this product since before the website version. It has helped me grow my business and keep the jobs coming in.

PROS

I am able to make estimates and invoices for the customers records as well as mine. I use the lower priced option, but it still helps me price and sell jobs with ease.

CONS

I have nothing bad to say. It has been a great product.

Reason for choosing Real-Time Labor Guide

The price point was where I needed to be. It has helped me keep my cost low, and profit high.

Vendor Response

Robert - it's reviews like these that continue to motivate us. Our goal is to provide shops with a tool to help them keep their "cost low, and profit high" so it's remarkable that you used that phrase. Also, to hear that you have "nothing bad to say. It has been a great product," is music to our ears. We are so happy you decided to share this with us so we can share it with our team. Thank you for being a great customer for all these years!

Replied June 2020

Sandy

Transportation/Trucking/Railroad, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2020

I USE THIS EVERYDAY.

Overall I love the program, I have used it for many many years now.

PROS

I really like how you can run reports, for labor, or techs, you can get a varierty of reports.

CONS

The thing I noticed if you get called away from the invoice program it will just log you out, and it does not always saved it.

Reason for choosing Real-Time Labor Guide

It seemed easier for me to use

Vendor Response

Sandy - Thank you so much for your glowing review! I'm happy you find the reports useful - we have plans for even more reports to help you see how good your business is doing. As for logging you out - it should only do that if you're idle for more than 4 hours and that is for your safety and security. Any tickets you are in the middle of should be available in the in-progress section for you to pick up right where you left off. If either of those don't seem to be happening for you feel free to give us a call and we'll try to help figure out what's going on with your setup.

Replied May 2020

Ray

Automotive, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed June 2016

Are you kidding me ? Haters are just going to be Haters

What do you expect for $10.00 a month .... The program does what they claim it to do quite well. Sure some of the labor times are wrong just like every other labor "GUIDE" out there. At least they are attempting to create a "Real Time" program to be fair to the techs and customers. If you have a problem with the labor time let them know. I think with enough constructive criticism and truthful testimonies from real techs. The labor times will be changed accordingly until the times are correct. They also give you 3 labor options to choose from which the low one is close to Mitchell on several vehicles I have compared. We all do not have access to factory tools, equipment and data therefore the labor guide should reflect that as well, Hence a little more labor time. Getting the job done right or getting the job done in the allotted time of what a guide says are usually two different times anyhow. These are guides not mandatory labor times, should be used and modified as needed. Rust - Corrosion - Owner Repair - Oil/Grease Soaked Engine - Electrical Parts that have been upgraded with a new harness or pig tails.... Etc. Labor should be fair but not a race to meet the book time. Times are changing and labor guides should as well.

PROS

Affordable, Easy and quick to get an estimate now with invoicing options . A good second opinion for $10.00 a month if you have a system. Do not have to be at the shop computer to get an estimate for a repair. You can use your cell phone if needed.

CONS

Still working to get real time labor correct on all makes and models. Which would seem to be a ongoing process for the life of the program.

Vendor Response

Thank you for the review Ray. You are right - we will continually review and ask for feedback to get our labor guide as close to perfect as possible.

Replied June 2017

Juan

Automotive, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

Satisfied customer

PROS

Easy to use, good reports , accurate labor hrs, easy to set up.

CONS

Repair guide, component locations, schematics

Reason for choosing Real-Time Labor Guide

Cost

Reasons for switching to Real-Time Labor Guide

Cost