Vendasta

RATING:

4.5

(158)

About Vendasta

Vendasta is an end-to-end platform for local experts. Channel partners can utilize Vendasta to market, sell, bill, and fulfill digital solutions for small and medium business clients. They can also offer clients white-label operating systems to manage their digital tools and services. The OS provides the local business with everything to manage their products, monitor analytics, and communicate with customers. The system works in harmony to improve retention, unlock monthly recurring revenue, and increase SMB client trust. Vendasta partners include marketing agencies, media companies, independent software vendors, and more. Sign up for a 14-day free trial and start positioning yourself as your clients' trusted local expert today!

Vendasta Pricing

Built to scale with your business.

Starting price: 

$97.00 per month

Free trial: 

Available

Free version: 

Not Available

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Vendasta Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Vendasta

1 - 5 of 158 Reviews

User Profile

Michael

Verified reviewer

Marketing and Advertising, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

Vendasta Makes It Easy For Me To Run My Agency

Vendasta has provided the technology and path to take the next steps in growing my agency. Their support has been terrific when needed.

PROS

Vendasta provides everything I need to run my digital marketing agency. There is a robust Marketplace of over 200 products, services and solutions that I can resell as my own. I am also able to package products and services together and add my own directly to the Marketplace. The sales CRM is a great tool for prospecting new business. It also allows me to deploy email marketing campaigns and notifies me when a prospect shows interest by engaging with a campaign. Lastly, Vendasta's marketing services allows me to outsource fulfillment when needed.

CONS

Keeping up with changes to the platform and additions to the Marketplace can be challenging or catch you by surprise sometimes if you're not regularly engaged and checking on notifications and emails about them. It's a net positive though; they are always making improvements and adding to the offerings that we can provide our clients!

Vendor Response

Thank you for the thoughtful review, Michael! We're so happy to hear you're reaping the benefits of our end-to-end platform experience. We look forward to wowing you through many years to come!

Replied February 2022

Arlene

Marketing and Advertising, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

Great Agency Products

PROS

I like the fact that Vendasta provides a great team to intricately explain the inner workings of the products. The training is meticulous and the customer service is amazing. The products are top-notch.

CONS

I only wish the learning curve was slower :)

Reasons for switching to Vendasta

The company overall is a bit disorganized and is now using a lot of Wix-based products which were not a good fit for my customers.

Vendor Response

Thank you for the feedback Arlene! We pride ourselves on our on-boarding as the success of our partners is success for us! We understand that the learning curve is steep but we are here with you every step of the way!

Replied February 2021

User Profile

Burhan

Verified reviewer

Marketing and Advertising, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

Reviewed March 2021

I have a Love-Hate relationship with Vendasta. It saves me time but also delays me a lot of time

Every day I will run into a platform issue, which delays my work by hours, days, and sometimes weeks. This affects our ability to get results in a timely manner and now we have to apologize to our clients for delays. Sometimes I would have a day filled with tasks and cannot waste any time, but of course, a task that should take 3 minutes on Vendasta ends up running into software issues, you try to fix it and get nothing, so then you call support (some minimum wage employee that reads off a script) well, of course, they tell you they can’t fix it and will need to “investigate” so they tell you will get back to you soon (no timeline). Now they may get back to you the next day or in 3 months (yes it has happened before). Now that whole process, which was supposed to take 3 minutes has now taken 1 hour. Now imagine for every 1 hour you spend on the platform you run into a similar issue. Think about how much time you're going to waste trying to fix it and contacting support. This eventually affects the rest of your day's schedule and now you have to rearrange your tasks. This happens to me every single time I log into vendasta. They have the worst website developers I assume. Because their platform is slow, terribly coded, and causes many delays, it has made it hard for me to train my clients how to use it and also made it hard for me to get anything done that I just decide to avoid​

PROS

The website is useful​ for agency owners looking to outsource work, it is reliable, and has price tiers​ for any size agency.

CONS

As soon as Vendasta​ fixes their website I will delete this review. If review is still here it means nothing much has changed. WHERE DO I BEGIN? I’m writing this review after reaching my breakpoint and patience for Vendasta (1 year and 4 months of holding in all my complaints) I rarely​ ever write negative reviews because the world already has enough of that so I try to only write when I have a great experience, but I think when you pass a certain level of disappointment because the heads of the company are probably beyond persuading to make some changes, you're left to try everything you can in hopes for one the CXO's to get off their high horse and start caring about their consumers. [SENSITIVE CONTENT HIDDEN] was asked, are corporate companies giving enough attention to innovation to their product or service and he replied by saying no because most businesses are run by MBA's. He goes on to say how MBAs only work to please the shareholders and not the consumers and all they do is sit in meetings all day. Here is the link to that video for anyone curious: [SENSITIVE CONTENT HIDDEN] It seems like Vendasta is having a similar issue, no innovation or attention is going into their platform. it seems like they don't care about their consumers' experience at all. As a business owner who has spent tens of thousands of dollars with Vendasta in the last year, I feel that I'm not getting an equal amount of value back. (continued​ in next paragraph)

Vendor Response

Hi Burhan, we're very sorry to hear you've had a difficult time with the platform. Our partners are typically able to reduce toil with our software, so it's disappointing to hear you haven't had that experience. Let's get to the bottom of this and see if we can't turn this 'love-hate' into a 'love-love' relationship. Our Chief Customer Officer George Leith is going to be reaching out to you this hour. If he misses you, please contact him directly at george@vendasta.com or 1-306-715-4664.

Replied March 2021

Victoreya

Marketing and Advertising, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

Best customer service I've ever experienced and amazing platform!

PROS

Vendasta offers a large amount of opportunity for my business. I am able to resell services that are used as "perks" or "selling points" for our Marketing Packages. Being able to manage everything in one platform really helps with time and saves money. Vendasta has already had a huge impact on our business model.

CONS

It can be slightly difficult to remember how to use everything. But I am still new to it, so it's a matter of getting the hang of it. [SENSITIVE CONTENT HIDDEN] is amazing at walking me through the platform, setting up accounts or email campaigns with me and calling me the same day I reach out to him. Sometimes even within minutes!

Reason for choosing Vendasta

Vendasta has more to offer all in one platform. [SENSITIVE CONTENT HIDDEN] was a great representation of the company, which was a main deciding factor.

Reasons for switching to Vendasta

I was looking for a better dashboard, and review platform initially.

William

Marketing and Advertising, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Very Satisfied

I really appreciate what Vendasta offers and they help they provide to get things going.

PROS

Multiple options to choose from. Ease of contact with support. Resources and content relative to their products.

CONS

Would like more in-depth white-labeling options.

Reason for choosing Vendasta

I chose Vendasta to add to my efforts and it’s been doing that well so far.

Vendor Response

Thanks for your review, William! We're so happy you've enjoyed your experience with Vendasta so far and we look forward to continuing super-serving you and your clients!

Replied February 2021