Ability to quickly restore a server to service, either through virtualization or bare metal restore, reducing downtime and lost productivity. Providing peace of mind that the data is safe from disasters, ransomware attacks, or even accidental deletions.

I have the Siris X1 and X2 deployed at a couple of my clients, and have already used it to do a bare metal recovery of one server and a file level restore of a second. It backs up the systems hourly to itself so it can restore or virtualize the server locally, and also sends the data in the cloud, so if the entire building became unavailable due to an emergency, it can virtualize the servers in the cloud. I was able to quickly recover the server that experienced the drive failure, and if any issues arose, I could have virtualized the server temporarily. The backups are actually tested regularly by Datto with a screenshot verifying that the backups are bootable.

As this is a cloud based solution, there are recurring costs, however they are worth the peace of mind of having offsite backups that are actually tested.

Has maintained our business continuity planning allowing redundancy at reasonable expense.

Timely access to files, astounding ability to virtualize in intervals that meet business continuity.

High bandwidth. Requires high level education to maintain and use that we've outsourced to IT company.

I have been using Datto Siris for several years. We had purchased S3B2000 unit for a client to replace their older unit and upgrade to larger data backup. Datto provided 5 year warranty on the unit. However, when unit gave a problem and stopped backing up (unknown Software or hardware issue, Datto support unilaterally decided without any explanation that it is not in warranty because of it being on a UPS and UPS battery powered off. Can you imagine a connection without UPS? Also can you find a UPS whose battery does not die after several years? The support made us do hard power shut off of the unit several times but it did nit connect to the environment. It sounds like a defect in the unit, but Datto support came up with a unilateral decision, without any explanation that they do not want to honor the warranty. Very poor response by support ????

Ease of use for setting up and usage of the product

Support for the product and warranty that should cover if the unit fails but Datto support person chose to arbitrarily ignore the warranty and no explanation of why not.

Datto is insurance for ransomeware. The stop gap is a huge selling point.

The software is top quality, the best in the business. Also the support team is American based and has personality and is very good. They have yet to let me down.

Sometimes certain older OS versions will not allow the backups to work. Also we have had problems backing up desktops too.