Good experience overall. Anyone looking to lighten their load and automate things where loan processing is concerned should try implementing this software.

As a Financial Service company, we also process loans for clients. This is a very good loan servicing software that helps you to keep track of loans in the pipeline, email or text customers with updates or questions, generate documents, etc. It's an all-in-one system that replaces having to manually do each aspect of loan processing.

This is a robust system. Long ago doing mortgages, used to use a software called Point, and this is far more updated and sophisticated.

A lot of time and cost saving factors such as send statements through the document queue to the print shop.

This platform is very flexible, we have over 50 different loan programs all of which we have been able to implement quickly and easily from origination to servicing.

There are a few features on the servicing side which we would have preferred to have had sooner rather than later but NLS has been cooperative in getting these released in recent updates.

The system is highly customizable and easy to use. The NLS development and support teams are very responsive and willing to work with your business needs.

The system is highly customizable. Many basic features that I feel should be part of a financial servicing system must be customized in NLS or performed outside of the system. NLS has recently incorporated in later releases but we have not been able to halt our customized processes and implement the new functionality. Reporting is not great. Most of our reports have been written to run outside of NLS with custom scripting.

Overall the partner relationship is a good one with Nortridge being very attentive to our needs.

It is very customizable and you can pretty much do anything you need to do. Some more complicated than others depending on the requirements on your business.

The upgrades are sometimes very cumbersome, requiring a lot of testing. Sometimes because of the size of our data, we have problems with things like schema changes.

We have been long time users of the software, as buyers of existing loans we have a diverse portfolio of accounts. These accounts have many different setups. The NLS system has never been unable to handle the setup on a loan. It is also great that we can customize the software to fit our specific needs.

I can not think of any cons at this time.

The largest problems we are having as a licensed user of NLS is latency between using the application an it communicating with the server. The latency is the biggest complaint among staff, and there seems to be no readily available solution to fix this without going higher and higher up the chain of command.

The customization of the software was the key selling point for my company. It has a plethora of features, and I know that we are not using it to its full capabilities.

Customization feels like it has a barrier to entry. The programming languages are not made apparent up front, and the APIs documentation is difficult to find and sometimes lacking in detailed information.

Excellent.

I use this software to bend down the cost curve during our rapid period of growth. Without the tools this software provides the challenges we face would could not be solved and our expense load would be much much greater.

Debugging vbscript is a challenge. I would be nice if there were a way to write vbscript outside the product and then integrated as needed.

Our company got into the loan servicing business without really understanding it. Our attempt to build it from scratch was iladvised and we needed a solid software to support this. Nortridge has done the job

It does the core functions flawlessly. We still are waiting for better API integrations but they have come a long way.

We still have issues with support responsiveness. Its taken a long time to get a web client but its on the way.

Before attending this conference I wasn't super thrilled with the software - it works for what we need. After attending this conference, I've realized the actual value of the software and how much value the software actually provides.

It is simple to use and is easy to learn.

I am looking forward to the new enhancements to the software that we discussed during this user meeting.

THE NLS SOFTWARE IS A VERY FLEXIBLE LOAN ACCOUNTING SOFTWARE THAT CAN BE CUSTOMIZE TO HELP OUR COMPANY DIFFERIENTIATE OUR SERVICES FROM OUR COMPETITORS

THE REPORTING FUNCTION IS MY LEAST FAVORITE. I WOULD LIKE TO BE ABLE TO EXTRACT DATA, ESPECIALLY, USER DEFINED FIELDS SO THAT OUR ANALYSIS CAN BE MORE ROBUST

Very flexible and easy to customize without expensive IT resources.

Some weird way to accomplish some of the automations or rules

It’s been great. The people, support have been amazing and we keep learning more about the system and it’s capabilities

The customization of NLS is great! It’s stable and don’t have to worry about. It works

Had some speed issues in version 5 but many of those issues have been resolved

Been using the system for 8 years, a lot of enhancements have been made.

Lots of flexibility. We use a lot of the user fields for impact reporting.

Need to extend interest reserve period after loan converts to P&I.

We probably should have taken a bit more time before going live to get more stakeholders involved and sought more participation, in retrospect. Nortridge support and other staff have been invariably capable and friendly.

It's customizable and able to do just about everything we could need. Some things are cheap and easy, other things are custom but almost everything is possible.

I'm on the IT side so we get support requests. It's not always easy to chase down the reason for things. i.e. The app will crash with no useful UI message or log message if we're in setup while users are in. More detailed logging would be handy.

Good experience. Looked at other programs, chose to stay.

Functionality and flexibility of reports...and loan setup

Some reports need more options to add...more udfs

The flexibility of the software across multiple portfolios

I don’t have one, seriously. The system is light years ahead of the competition

Lots of challenges but with the help of support we have been able to overcome.

Robust. Lots of options. Highly configurable.

The UI can be difficult to view. Not laptop friendly. Permissions can be confusing.

I AM NEW USER AND AM STILL LEARNING SETTING UP PORTFOLIOS AND LOANS

THERE ARE A LOT OF AUTOMATED TASKS THAT ARE USEFUL. CUSTOMIZATION. USER DEFINED FIELDS. BANKRUPTCY AUTOMATION.

THERE ARE MANY TERMS THAT SEEM TO BE UNIQUE TO NLS. IT'S A VERY DIFFERENT SYSTEM FOR SERVICING FROM ANY OTHER SYSTEM I HAVE USED. IT'S BEEN DIFFICULT TO UNDERSTAND HOW THE SYSTEM WORKS FOR SUB-SERVICING FOR DIFFERENT INVESTORS. WE ARE HAVING A DIFFICULT TIME UNDERSTANDING HOW TO SET UP DIFFERENT PORTFOLIOS AND ARRANGE THE LOANS IN EACH SPECIFIC PORTFOLIO.

Overall easy use for end users, system is pretty straightforward, no major frills, functional

Lack of integrations; if you are using an add on that is outside of their scope you are largely out of luck

Seemed to do everything, but ... WAY complex for us. We spent about 6 months on it working with them, and never really got it off the ground.

The product was too complex for us to setup. As in WAY too complex -- lots of tables, programming, we paid them for some support, but in the end it just wasn't off the shelf enough for us.

Very powerful loan processing software with tons of features.

Borrower portal doesn't handle the payments itself - it sends the borrower to a payment processing and then waits for a URL callback to process the payment. They are coming out with a new portal that hopefully will address this issue.

Now we have some problems in the Reporting Metro2 with the DPD and the payment history. We have some tickets open to the NLS Support.

Nortridge Software are so useful for us.

The velocity of the software sometimes doesnt helpfully.

Updated and automated services, user friendly

none yet, we are new to the system and have not gone live yet

love it

ease of use with set up and you can take it in multiple directions

too many choices for the security settings for the user

Positive operational but difficult to report and reconcile. Likely not using to full capability but don’t know what we should be doing differently

Accuracy - loan balances and transactional Dara is complete and accurate

Reporting capabilities -ease of use as well as length of time to create large data reports