Board Intelligence

RATING:

4.9

(11)

About Board Intelligence

Board Intelligence is a cloud-based platform built to help users develop and share ideas in the context of board management. It caters to listed, public-owned and private clients. Board Intelligence features a report writing toolkit, where users are provided a variety of report templates. The tool also provides online training to help users write board reports. Board Intelligence’s portal feature helps users keep records of board papers and review those papers through a user-friendly smart tool, which allows users to search through documents, annotate them and move to any report in the pack. Board Intelligence offers mobile applications for Android and iPhone. Support is available over the phone and through email.
Dashboard

Board Intelligence Reviews

Overall Rating

4.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Board Intelligence

1 - 5 of 11 Reviews

Laura

Hospital & Health Care, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Large NHS Trust highly recommends

“The Board Intelligence application has proved an extremely efficient and practical tool for the management of our board level and other committee meeting’s governance. Providing an easy to use platform for the Company Secretariat and other administrators across our large NHS trust. The application includes ease of collation, management and sharing through a secure electronic link/app providing assurance when distributing large, complex and sometimes highly sensitive papers. The standard templates, drag and drop function and adaptability are valuable facets of the application at the admin level, where as the ease of use and annotation function is widely appreciated by users which supports effective meeting outcomes. The 24/7 technical support is highly responsive and effective and the customer service is friendly, informative and engaging. As one of the largest NHS trusts geographically we would highly recommend Board Intelligence as an aid to any corporate function”.

PROS

The application includes ease of collation, management and sharing through a secure electronic link/app providing assurance when distributing large, complex and sometimes highly sensitive papers. The standard templates, drag and drop function and adaptability are valuable facets of the application at the admin level, where as the ease of use and annotation function is widely appreciated by users which supports effective meeting outcomes. The 24/7 technical support is highly responsive and effective and the customer service is friendly, informative and engaging.

CONS

There is nothing about this application that we have come across that we not like.

Reason for choosing Board Intelligence

We had an existing contract and experience of the product and were happy to continue this arrangement.

Vendor Response

Hi Laura, Thank you so much for taking the time to write this review, we really appreciate it. I'm delighted to hear such lovely words about the product and our team. Over 60% of our business comes from referrals so it's really important to us to have advocates such as yourself. Thank you. Best wishes, Suzi Executive Director, Board Intelligence

Replied September 2022

Diane

Maritime, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2022

Board Intelligence

Excellent experience and would recommend the software. We use it daily and never have any complaints from users/the Board.

PROS

It is easy to upload documents, move them around and publish packs. Packs can also easily be replicated and moved to other shelves. The system is very reliable and the support team are really helpful and resolve issues quickly (in the very rare cases there are any issues).

CONS

The agenda is not flexible and we cannot customise to add our own fields so we have to produce our own separate agenda.

Reasons for switching to Board Intelligence

Was unhappy with software at the time

Vendor Response

Hi Diane, Thank you so much for your review - we're so pleased you're finding the system easy to use and reliable. We're always keen to capture ideas from clients, so we've shared your comment about more flexible agendas with our Product Team and also your Account Manager, who will be able to explore this with you further. Thank you again and best wishes, Suzi Beese Executive Director, Board Intelligence

Replied September 2022

Simon

Retail, 10,000+ employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2022

Board & Board Committee document portal.

This is a secure and reliable means for sharing sensitive information with users who do not have accounts within our IT domain and therefore can access our cloud drives, etc.

PROS

Very easy to use and coordinates well with our IT environment. Good support to get it set up and whitelisted, etc - very cooperative and able to understand and work with the IT team. Day to day support is good but not really needed - it just consistently works well in the background. Support is usually prompt to reply and efficient to solve issues.

CONS

Main things which need development are item by item permissions, and in-app agreement to documents/resolutions. But these are not critical.

Vendor Response

Hi Simon, Thank you so much for the review - we really appreciate it. We're always looking for client ideas and I'm pleased to share that our team are working on 'paper by paper' permissions which will be launched with clients soon. Regarding your other suggestion, our platform already enables 'Simple Electronic Signatures' through the App's annotation tools, and we'll be releasing enhancements which allows for Advanced Electronic Signatures in the future. I've shared your feedback with our Product Team and Account Manager, who will be able to share more information on these with you. In the meantime, thank you again for your support, Best wishes, Suzi Beese Executive Director, Board Intelligence

Replied September 2022

Jennifer

Financial Services, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2022

Effective and easy to use

The BI team are constantly seeking to evolve the product. Our Account Manager and helpdesk staff are very helpful and quick to respond.

PROS

Intuitive system to use and administer. Responsive 24 hour helpdesk staff. Proactive in adding value via tutorials, networking events and seminars.

CONS

Does not upload directly from Sharepoint sites except via File Explorer. There have been some spooling /outages when building packs, and times when directors have needed to reload the app to get access.

Vendor Response

Hi Jennifer, Thank you so much for your review and we're delighted you're enjoying our programme of client tutorials and events. We're sorry you've experienced some problems with our pack builder and app - improving the performance and stability of our platform has been a priority for the team over the last few months, so I hope you've had a smoother experience. If you have any questions, please get in touch with your Account Manager and know that our BI24 Support Team are always available to help. Best wishes, Suzi Beese Executive Director, Board Intelligence

Replied September 2022

Bryan

Financial Services, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Board Intelligence - general review

Very pleased indeed at the relationship I have made with the BI team. the product is great and the customer service (as I have said elsewhere) is superb

PROS

Ease of set-up, ease of use, great value and superb customer support/service

CONS

No issues to raise. I gather feedback from my team on usability, ease of service and customer service and the responses are always positive.

Vendor Response

Hi Bryan, Thank you for taking the time to review Board Intelligence and to get feedback from your team. We're delighted to hear it's positive across the board and hope that very much continues! In meantime, if you - or any of your team - have ideas for how we can further develop the platform to meet your needs, please don't hesitate to get in touch with your Account Manager. Best wishes, Suzi Beese Executive Director, Board Intelligence

Replied September 2022