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Aha!
Aha!
Aha! is the world's #1 product development software. We help more than 1 million product builders bring their strategy to life. Our suite of tools includes Aha! Roadmaps, Aha! Ideas, Aha! Whiteboards, Aha! Knowledge, and Aha! Deve...Read more about Aha!
MaintainX
MaintainX
MaintainX is a web-based CMMS tool that can be used on mobile devices. It aims to improve workflow completion and strengthen team communication. It can be used by operational teams in small to large businesses. This solution allow...Read more about MaintainX
Lokulus
Lokulus
Lokulus is an AI-enabled workflow automation solution that helps transform the way businesses interact with customers delivering exceptional experiences for both customers and teams. The platform empowers organizations to manage a...Read more about Lokulus
Jira
Jira
Jira Software is a business process management tool used by agile teams to plan, track and release software. Jira Software supports Scrum, Kanban, a hybrid model or another unique workflow. Jira enables users to create project r...Read more about Jira
Confluence
Confluence
Confluence is a project management solution that enables organizations to create, collaborate, organize and review project documents. The system offers both cloud-based and on-premise deployment. Confluence’s editor feature a...Read more about Confluence
Universal Automation Center
Universal Automation Center
Stonebranch Universal Automation Center (UAC) is a real-time IT automation and orchestration platform that helps break down organizational silos and streamline processes that span the enterprise. It offers a centralized command ce...Read more about Universal Automation Center
Flokzu
Flokzu
FrontRunners 2024
Flokzu is a workflow automation solution that helps users manage recurring processes. The solution allows users to define processes, create customized workflows and manage service level agreements (SLAs). Users can define fie...Read more about Flokzu
Axon Ivy
Axon Ivy
At Axon Ivy, we help solve one of the largest problems organizations face today – streamlining inefficient business processes. Our award-winning (Forrester & Gartner) platform enhances our customers’ and partners’ businesses acros...Read more about Axon Ivy
DevSuite
DevSuite
DevSuite by TechExcel is a cloud-based asset lifecycle and business process management solution that helps businesses with designing, developing, testing and knowledge sharing. The tool can also be deployed on-premise and supports...Read more about DevSuite
Process Director
Process Director
BP Logix Process Director is a compliance management solution that offers both workflow as well as business process management (BPM) compliance within a single solution. The software is best suited to the needs of financial servic...Read more about Process Director
Nintex Promapp
Nintex Promapp
Nintex is a workflow management solution that caters to a variety of industries including energy, health and life sciences, financial services and government. It is suitable for departments such as customer services, human resourc...Read more about Nintex Promapp
NotoWare
NotoWare
NotoWare is a cloud-based process management solution that helps disseminate work knowledge to employees. Employees can find the latest information related to work instructions and new job task details through the solution’s datab...Read more about NotoWare
monday.com
monday.com
monday.com is an award-winning work and project management platform that helps teams of all sizes plan, prioritize, manage, and execute their work more effectively. The platform offers solutions for a wide range of use-cases such...Read more about monday.com
PerfectApps
PerfectApps
PerfectApps puts the power to create completely customized no-code solutions in your hands. Subject matter experts can build enterprise-ready web apps, web forms and reports in days or weeks instead of months – without coding. Usi...Read more about PerfectApps
Intellect QMS
Intellect QMS
Intellect provides a flexible enterprise Quality Management Software (eQMS) solution and platform designed to meet any FDA and ISO compliance requirements, as well as digital transformation goals. Built on the Intellect Compliance...Read more about Intellect QMS
Kissflow
Kissflow
Kissflow is a low-code application development platform that brings business users and IT closer to simplifying work management and dramatically accelerating digital transformation. It is the only low-code platform built for mul...Read more about Kissflow
NextProcess
NextProcess
NextProcess is an accounts payable solution used for automating organizations’ payment structures. It is suited for companies of any size, across a variety of industries. NextProcess helps eliminate duplicate payments that ca...Read more about NextProcess
Integrify
Integrify
Integrify is a low-code, workflow automation platform that helps businesses build automated processes, design dynamic forms, create self-service portals, track performance via reports/dashboards, and review activity audit trails. ...Read more about Integrify
Wrike
Wrike
Wrike is a cloud-based project management platform for teams of 20+ that is suitable for both large enterprises and SMBs. It supports remote work for various teams. This solution comes with Gantt charts, calendars, workload view f...Read more about Wrike
Pipefy
Pipefy
Pipefy is the low-code process automation platform that increases team productivity, centralizes data, and optimizes processes for teams in Procurement, Finance, HR, IT, and more. Pipefy is designed to make security, integration...Read more about Pipefy
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Buyers Guide
Last Updated: March 16, 2023Business process management: At first glance, this term seems to be a simple description of what bosses, managers and department heads do; they manage the processes of business. The term’s unstated implication is that processes are managed with the aim of increasing efficiency, profitability and/or competitiveness.
But business process management (BPM) is actually a technical term. It still carries some of the same implications noted above—the aim of BPM is to increase a company’s efficiency, profitability and/or competitiveness—but, as a technical term, it focuses specifically on the digitization of business processes. Software and application development play a central role.
(If you're looking for more generic software to simply manage a business, without the technical implications of BPM, that would just be business management software—not at all confusing, right? Don't worry, we'll clear things up.)
Trends in, Direction of BPM Software Market
What Is BPM?
BPM is defined by Gartner as “a discipline that uses various methods to discover, model, analyze, measure, improve and optimize business processes. A business process coordinates the behavior of people, systems, information and things to produce business outcomes in support of a business strategy. Processes can be structured and repeatable or unstructured and variable. Though not required, technologies are often used with BPM. BPM is key to align IT/OT [information/operational technologies] investments to business strategy.”
With the definition out of the way, let’s see what BPM looks like in practice. Compare the following two scenarios to understand what distinguishes BPM from the ordinary and expected activities of running a business.
Two-Year Growth Comparison, With and Without BPM
| Over two-year period | Result |
Business A (Without BPM) | • Grew from 50 to 150 employees • Changed offices twice, but changed none of its IT organizational structure • With each new hire, added one more workstation and purchased one or more additional software licenses • Underlying work performed by employees didn’t change | • Company headcount grew by 200 percent • Did not actively seek ways to optimize business processes • Growth resulted in few economies of scale • Lost market share to competitors with more efficient business processes |
Business B (With BPM) | • Grew from 50 to 60 employees • Evaluated new IT in terms of business strategy and departmental goals • Switched from Gmail for support requests to an all-in-one customer service platform • Tied new service platform into R&D’s bug reporting system • Leveraged IT improvements to streamline employee workflows | • Company headcount grew by 20 percent • Used IT purchases to streamline business processes • Productivity (profit/employee) grew 200 percent • Captured one-third of Business A’s market share |
The 3 Types of BPM Software
As you might expect, BPM takes different forms and is shaped by a business’s size, segment and strategy. As a result, software used for BPM is available in many different forms.
You can focus your approach to the BPM software market by looking at it in terms of three general categories outlined by Gartner in a report by analysts Michele Cantara and Rob Dunie: “Select the Right Type of BPM Platform to Achieve Your Application Development, Business Transformation or Digital Business Goals” (content available to Gartner clients).
Gartner’s Three Types of BPM Platform
Basic BPM Platforms: As the name implies, these are the most elementary platforms for BPM. They contain tools designed to ensure that new IT applications will lead to the desired business outcomes. These can include basic, user-friendly interfaces—for example, to help test and model workflows—as well as tools supporting the development of applications which increase efficiency.
Basic BPM platforms are often chosen by smaller organizations, and many are intended to be used by staff outside the IT department.
BPM Suites (BPMS): BPMSs have a wider scope and include tools used by both IT and non-IT staff. (At this level, BPM initiatives typically require coordination between IT and other business units and departments.) They’re useful for organizations seeking continuous (as opposed to one-off) process refinement and improvement and include options to increase process agility and flexibility.
BPM suites are best for organizations that, in order to achieve their BPM goals, need deeper integration with their existing IT architecture.
Intelligent BPM Suites (iBPMS): This category is the most advanced, adding advanced analytics, operational intelligence and rapid application development tools to the BPM and BPMS mix of tools. iBPMSs can increase the speed with which a company goes from insight to action, often with the creation of automated self-adapting, goal-directed processes.
iBPMSs are used by organizations that need to incorporate complex, real-time operational intelligence, both internal and external (from partners or customers), in order to effect significant process improvements.
Trends in, Direction of BPM Software Market
If we knew specifically which processes businesses would be managing tomorrow, we’d have retired yesterday… and we wouldn’t have written this Buyer’s Guide today. We can’t predict the future, but we have been observing BPM long enough to understand that these general trends in BPM technology and strategy are likely to continue.
Some businesses will fail with one or more aspect of their digital transformation strategies, not because the strategy or IT selection was misguided, but because BPM was not included in the planning. It takes a concerted effort between IT and departmental stakeholders to ensure that the dividends of digital transformation projects are distributed in the form of improved business processes.
Creation and exploration of deliberately unstable processes will increase, as companies strive to adapt their workflows and processes to changing customer needs and to a greater variety of more granular customer interaction scenarios.
Companies with strict organizational structures will have more difficulty realizing BPM gains and improvements, while more agile companies and those more comfortable with iterative process improvement will get the best return on investment from their BPM improvement initiatives.