SmartProcess vs Wrike

SmartProcess has 17 reviews and a rating of 4.29 / 5 vs Wrike which has 1620 reviews and a rating of 4.24 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

SmartProcess

Wrike

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.29 / 5 (17)

4.24 / 5 (1,620)

Ease-of-Use

4.0 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

Functionality

4.0 / 5

Last Review Written

July 29, 2020

January 27, 2021

Pros/Cons

Pros
I like the new front-end that came along with the update in June 2018. Especially the document management system is very handy and simplifies my job in the quality department.
The tool is very flexible, easy to use and pretty straightforward. It can easily be customized and provides a very good overview about all our processes.

Cons
Some users were struggling a bit when using the process explorer to design processes, but this could be solved rather quick.
It is not always easy to find the correct settings that you need to change and the workflow management takes time to get used to.

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Pros
Super easy to communicate with my team and complete tasks.
We have used Wrike for a while now and it has been great for us!

Cons
I really loved this program, however sometimes the login session becomes slow and there are some synchronization details.
The software can be glitchy at times, but the customer service that Wrike provided was always spot on and they helped resolve issues quickly.

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Pricing

Pricing Range

Product Demo & Screenshots

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Advisor Recommendations & User Awards

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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