About Gluu

Gluu is a cloud-based process management solution suited for a variety of industries. The solution helps users understand and execute their processes. Key features include process mapping, work instructions, task and case management, reporting and knowledge sharing around processes.

Gluu enables process managers to automate recurring tasks. The solution provides a collaborative workplace where employees can create process flow charts collectively. It also enables users to organize responsibilities and allows workflow to be presented in a visual manner.

Gluu performs process mapping and helps users assign roles to team members. It also tracks various stages of task completion and notifies process managers when tasks have not been completed in time. The...


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Supported Operating System(s):

Web browser (OS agnostic)

18 Reviews of Gluu

Average User Ratings

Overall

4.56 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(10)

10

4 stars

(8)

8

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 18 results

January 2019

Maiken from TimeLog

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2019

Great process platform!

We now have one place, where all employees enter all internal and to some extend external processes, and both new employees and people taking over new task areas can go in and read everything through. It saves us for a lot of time when running in new employees, and we can answer many questions from colleagues with "it's in Gluu", which helps bringing down our administration costs also. Gluu has to some extend helped us in our GDPR compliance also. Documenting the internal processes helped us visualise where to make improvements, which where easier to do afterwards. The support team is doing a great job in helping us, and they mostly answer right after writing them via their chat.

Pros

The option to standardise processes and get an easy overview per department, business area and role. The role division of each process really helps us to make a clear overview of tasks and responsibilities of each employee.

Cons

The drawing tool is not fully automated, and we are missing a lot of features there. Luckily, the support team us super helpful and good at suggesting workarounds and entering our suggestions as product ideas.

Response from gluu

Replied January 2019

Thanks for this review!

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Amazing platform for process optimization!

I have used Gluu to digitalize workflows for several of our customers. The overall benefits we gained by using Gluu has been the reduced turnaround time. Generally caused by the decreasing number of mistakes and especially the smooth hand-over of tasks between different roles in the organization.

Pros

The ease of use and how it provided our organization with a platform that could map processes, clearly made a difference. Although, the biggest argument in favour of Gluu might be its ability to streamline workflows and hence reducing defects. By designing your own standard processes in Gluu, where you can add different instructions, checklists and roles, Gluu thereby enables you to ensure high quality processes. All the above combined with a great user interface - provide you with a strong platform!

Cons

My experience with Gluu so far, has entailed limited cons. Since most of the features that I missed in the beginning, were later released. The only minor thing is that Gluu builds upon a process understanding which you then need to establish at your organization. An element which I also perceive as an advantage for Gluu, since a common language can then be established.

Response from gluu

Replied December 2018

Thanks for this review. We're happy that you're seeing value from your company's implementation.

June 2019

Søren from RPC Superfos

Verified Reviewer

Company Size: 51-200 employees

Industry: Packaging and Containers

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

June 2019

Great search options

If it is entered in GLUU, chances are that you are going to find it when searching for it. This is the most important trait in my opinion. The diagrams are good, and service is responsive.

Pros

The search ability of the items is great. One of the biggest pros against the old solution.

Cons

The options to print the swimming lane diagrams can be somewhat tricky at times. The breadcrumbs stop before the main view, making it hard to detect the overall source

Response from gluu

Replied June 2019

Thanks for the review and input - we'll consider the suggested features.

December 2018

Rasmus Steen from Bülow Management

Verified Reviewer

Company Size: 11-50 employees

Industry: Management Consulting

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Intelligent way to drive business processes in our daily operation

We have been able to Re-Design, optimize and standardize our core processes with less failure and a uniform performance based on the same great fundament. This allows our employees to focus on the task and skip several non-value creating activities.

Pros

Core processes are about to be standardized - and as our organization execute our tasks and projects on the Gluu platform, we are about to skip manual and slow cooperation and gain an easy, documented, high-level performance within our processes and tasks. Thanks to Gluu to bring life into our processes.

Cons

The software is a generic tool. Therefore you can't ask for very individual adaptions. On the other hand, if we could, it would never be available for such a low price. However, the Gluu Team are helpful to develop elements that fit the generic philosophy.

Response from gluu

Replied January 2019

Really happy to hear when consulting partners are succeeding with using Gluuu.

June 2014

Rod

Verified Reviewer

Industry: Management Consulting

Time Used: Free Trial

Review Source: GetApp


June 2014

Gluu is a Must Try Paperless Process Application

I really like Gluu's elegant simplicity. It is precisely what I thought it would be and that is great. In my mind, it almost seems crazy to say, because it is so self evident. However, since the late 80s, I have spent considerable amounts of time simply educating decision makers about why and how process mapping can improve the organisation. Gluu takes this notion to the next level and provides a vehicle for organisations to reflect on their processes in a dynamic way. However, if people don't get why process mapping is important, (or are defensive or fearful of it), to begin with, they won't get the significance of Gluu as an organisational tool. I highly recommend trying it out. Why not, the first four processes are free so it is an app you can play around with. For any 'start up' or small business this is a must have process solution to help you turbo charge process improvement into the future. Rod Upward Organisational Development / Biz Transformation Consultant

Pros

Elegant simplicity Makes reflecting upon and updating organisational processes a breeze Makes collaborating on, reviewing and enhancing organisational processes a pleasure Able to access and use one to four processes for free without a time limit.

Cons

None, unless your organisation is of the 'command and control' variety - that does not want to engage its people and process owners heads and hearts - in continuously improving.

Response from Gluu

Replied March 2015

Much appreciated. Since this review was posted we have enhanced our rights management as well as the ability to review change logs and roll back. A few treats for those that do want and need control with formal work instructions