Promapp Software

Pros

This made my life very easy when switching companies. All the best practices were in Promapp and Promapp made it very easy to streamline the information that was actually relevant to you .

Cons

Nothing much to complain about. I do wish the print function gave a more easy to follow version of the Promapp

Pros

simplicity. This product is very easy to use. I love using the product. simplicity. This product is very easy to use. I love using the product

Cons

I have not yet come across ant cons. I have not yet come across ant cons. I have not yet come across ant cons. I have not yet come across ant cons.

Pros

- Ability to have all of the businesses systems and processes recorded and stored in one place.
- Processes can be linked, notes and guides added
- Very easy to update and change processes as the business changes, and all amendments can be clearly recorded.

Cons

It has taken me a while to learn to use it properly, it is fairly complex - but I wouldn't say that is a fault exactly. Any program that is storing all of a business's systems is going to have some level of complexity!
Could possibly be slightly easier to navigate.

Clear documneted process. Less attrition of organisational knowledge

Pros

the way users take to it. its easy to train and easy to use. people feel more inspired to actually record their processes

Cons

A lot of notifications for admins. These come through weekly and sometimes when they are listed and you click through the system says its too early to review. Really the notifications should only come through when its time to review

Ease of creating processes and being able to clone and vary existing Promapp processes. It will be beneficial in moving our Council toward securing our new ERP by demonstrating what our Council requires.

Pros

It's ease of use, copy and paste ability, addition of documents, images and videos etc. It's virtually unbreakable.

A useful new way of doing things

Pros

Its flexibility
The format helps you keep to the point and try to find the best way of expressing yourself - to provide clarity for the process user
It is very helpful to be able to move whole activity blocks to re-order steps in the process

Cons

The software won't turn a poor process writer into a good process writer, but the format is a starting point

Pros

easy to use
easy to setup
provides clarity of roles and responsibilities
provides clarity of stakeholders
displays connected processes and systems
provides a glossary that automatically displays description on hover over
standard version allows variations of standard process (ie. regions may be slightly different but based on standard process)
includes ability to control permissions at top down to lower level processes and documents
includes control over governance setup
provides a dashboard to display user access, progress, published, and draft processes
offers control over documents and easily replace them without breaking links
links remain consistent when a process is updated or the name is changed
support 24/7 either by chat, email, or phone
feature enhancement requests considered and often implemented
new releases documented and communicated without impact on the user or the business
can easily share
offers a unique way of writing a process that makes it simple to write and follow for the end user
so much more

Cons

some nice to have features not available
is not a dynamic workflow tool
does not display broken links
works best with only one purpose in mind (ie. document all staff processes)

Promapp is generally not used for the creation of:

Value Stream Transformation (VST) maps
Organisational charts
Network diagrams
System diagrams and mapping
Conceptual solution diagrams
Customer journey mapping
Lengthy end to end maps

Ability to monitor, amend and improve processes within our business; being visible to all employees without the necessity to send numerous emails (which are not always read).

Pros

It is simple to use, I like that you can upload screen shots, documents, photos and even videos. The incident manager has been very useful in monitoring incidents both internally and from our customers. Allowing reports to be run and trends to be captured that are utilised in executive reviews with my customers. It is also great that they are kept updated throughout the life cycle of an incident. The fact that an incident highlights the need to review and amend a process is brilliant. I also find the fact that you can share a process via a link with your customer invaluable, allowing us to work in partnership with our customers to make improvements.

Cons

There is very little I can criticise about this software; the value comes from its content and configuration. It would be useful to be able to search for a specific incident

Pros

It sets out complex processes simply and are able to prepared quickly. Allows URL links and document links; Can be scaled for different organisational size. Can be used for induction, risk management and health & safety/training. Can be used as a basis for testing. Can share processes with other organisations (even if they don't have the product) and can receive processes from other like- organisations who are prepared to share their processes and then adapt these to your own environment,

Cons

It is a financial commitment, so small organisations may not have the capital to invest. It still needs internal champions, though it is easier to motivate staff to use promapp than most products and that require data and therefore effort and thought to keep up to date.

Pros

This software has been great for writing and standardising all of our processes, in ALL aspects of the business. So far Promapp has reduced onboarding time for new staff, given us a central depository for all our processes, and has given us a way to receive suggestions and feedback (in a productive way) to encourage process improvement. We used to keep everything in SharePoint in individual files that were stored in many different locations, all written in a different way. Promapp gives us more control as to who can write and edit processes.

Cons

A bit of a learning curve for process writers, but ultimately not an issue once you get used to it. It would also be nice to print dashboard screens.

easy to use for most users

Pros

The view of every process / item and users.
The whole Layout is reasonably easy for a non technical users.
Very user-friendly and easy to use.
Modern and clear:-)
Brilliant Software!

Cons

Larger upload available of photos/videos size would be a brilliant upgrade.
The photos can be uploaded one by one which is amazing, but it would be even better if more items were available to be uploaded at once.

Able to track processes and assign responsibility, identify opportunities for improvement and keep things simple for end users.

Pros

Super easy to learn and use. Intuitive. Much better governance than what we were using before Promapp.

Cons

Lots of notifications with our current set up. We are still fine tuning to avoid people based delays with process approval.

Pros

Allows all the essential information to be stored in one place. Its also really great if you are working independently and need to find an answer to a query. It allows you to be informed fully of what is expected of you in tasks and processes that we must do.

Cons

It can be hard to navigate around , when you first use it, it seems hard to get to a process that links to your question as you dont know what word to type in initially. The video guide does help with this though

Pros

Easy to understand and use, the way it is categorized gives a great explanation and you can follow the process step by step

Cons

I think, our team is the one that needs to add more pictures so it works as a guide more than just text.

Pros

I find it very user friendly and so easy to use. Finally the whole organization is able to map its processes and the feedback and response from the Promapp Team is always constructive and encouraging.

Cons

Sometimes the feedback seems to get stuck in a bit of a loop that makes it difficult to clear and you have to keep replying.

Nailing down process. Sharing the responsibility and credit. We already had community wikis, but now we can help people out of silos of action.

Pros

The glossary. It works perfectly'and it is telling that Promapp realizes that a standardized process relies on standardized components, all the way down to documents and individual words.

Cons

No editing in the map view--you have edit mode is procedural (list of steps) view only. This can very easily reduce the clarity of the process, and that is unfortunate because as you edit, it would be nice to retain the bigger picture.

Pros

You do not need to disturb anyone to find the answers you need. Everything is in here. You just need to look for it and you will find it

Cons

It is big with a lot of functions. Once you have had a good look around and someone show you how to use it though it is great

Pros

The system is easy to use and configure and the support team is generally very pleasant to deal with.

Cons

There is still a few system limitations that I would like to have addressed. We would like to be able to print dashboard screens. In addition, we have a number of portfolios created each representing a business unit of Council, with organisational changes there is no way at present to simply move incidents to another portfolio.

The ability to easily develop process maps that are easy for people to understand. Through the maps we have found people more likely to follow the process / procedure that the map applies to

Pros

The ability to configure without being an IT geek. The system comes with standard settings which are really easy to change to suit your business. Promapp has a look and feel that is familiar to most users so it so "comfortable". As a quality manager in a regulated environment I am also a huge fan of the audit trail that the system maintains - every change is tracked and logged.

Cons

Some of the terms used are unique to Promapp and cannot be changed . A small price to pay when compared to the benefits offered.

Pros

That anyone can use this to create a process and it is easy to use. It is easy to find content, easy to share and easy to maintain.

Cons

That, without strong guidelines, it is easy for the process to not look great if they don't know what they are doing.