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Supported Operating System(s):
Web browser (OS agnostic)About Promapp
Promapp is a cloud-based business process management solution that enables large and midsize businesses to create and share process knowledge using a centralized repository. The solution is suitable for various industries including retail, government, health care, education, transportation and more. It enables teams to transform Visio charts, process maps and procedure maps into centralized processes.
Promapp allows teams members to work in a collaborative environment by sharing process improvement ideas with others in real time. Users can write processes in text format and then generate visual process maps. Drill-down features allow users to retrieve details from documents like policies, forms and guides.
Promapp allows individuals across an organiza...
Create sales order
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
November 2019
Paweł from McCormick Shared Services EMEA
Company Size: 10,000+ employees
Industry: Food Production
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
November 2019
Promapp as the leading business processes mapping tool
The main business problem Promapp resolves is that it brings the visibility for cross-functional teams to see different processes and how they are related to each other. Previously the processes were stored in different locations (SharePoint, shared drives, local drives) and mapped in different tools (Excels, Words, Visio diagrams, etc.). Promapp allows to store the processes in one place, which makes global visibility for the company. Also, the application has an exceptional and fast-case-resolving support team. The team provided me with numerous help and workarounds in a timely manner.
Pros
I think that the best thing about Promapp is its simplicity. A few hours of training allows to create your first business processes. All features are very easy to find and use, which makes Promapp perfect tool for the majority of end users.
Cons
I could not find the option to bulk import/export larger number of processes at one click. I participate in a project of migrating 100+ processes from another tool to Promapp and such a feature would really save me some time.
Reasons for Choosing Promapp
I haven't participated in RFPs and the vendor selection, so I cannot comment on this one.
July 2020
Asma from Aut
Company Size: 1,001-5,000 employees
Industry: Education Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2020
Promapp review
Promapp has made it easy to see transparency between departments at Aut when the mapped processes were made public. Any department can use the links and easy exchange the processes.
Pros
One place to store the process. Less paper work. One software does mapping and documenting.
Cons
As a trainer I found it hard to train the customers who have used Visio for long time and are vision oriented. They found it hard when one of the end of decision point had to end. Promapp can only map processes with less steps.
Reasons for Choosing Promapp
Ease of use Non published processes can be used Easily for reference
February 2018
Anonymous
Company Size: 1,001-5,000 employees
Time Used: More than 2 years
Review Source: GetApp
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2018
Promapp works for complex multi-national organisations
Pros
easy to use easy to setup provides clarity of roles and responsibilities provides clarity of stakeholders displays connected processes and systems provides a glossary that automatically displays description on hover over standard version allows variations of standard process (ie. regions may be slightly different but based on standard process) includes ability to control permissions at top down to lower level processes and documents includes control over governance setup provides a dashboard to display user access, progress, published, and draft processes offers control over documents and easily replace them without breaking links links remain consistent when a process is updated or the name is changed support 24/7 either by chat, email, or phone feature enhancement requests considered and often implemented new releases documented and communicated without impact on the user or the business can easily share offers a unique way of writing a process that makes it simple to write and follow for the end user so much more
Cons
some nice to have features not available is not a dynamic workflow tool does not display broken links works best with only one purpose in mind (ie. document all staff processes) Promapp is generally not used for the creation of: Value Stream Transformation (VST) maps Organisational charts Network diagrams System diagrams and mapping Conceptual solution diagrams Customer journey mapping Lengthy end to end maps
October 2016
Dr Feras from Fruits and Roots Consulting
Company Size: 2-10 employees
Industry: Management Consulting
Time Used: Less than 12 months
Review Source: GetApp
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2016
To Promapp or not to Promapp
We got Promapp for a 14,000 employee organisation that operates in the early education industry. This organisation did not have any business processes in place, documents stored in various places, experienced a high rate of staff turn-over and with it knowledge retention was a challenge. For this organisation to maintain its operations, it needed a simple, intuitive solution that would help in bringing policy, procedures, processes, glossary, roles and responsibilities and systems list together and make it accessible at the fingertips of all of its employees across Australia.
Pros
Simplicity, ease of use, usefulness, cloud-based, friendly staff, connecting processes and documents, security groups and elements connectedness.
Cons
Pricing, support, understanding of staff of BPM to provide better guidance and fit for purpose advice.
July 2020
Karin from Darebin City Council
Company Size: 1,001-5,000 employees
Industry: Government Administration
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
July 2020
Promapp and building processes and procedures
This is unique product and has changed our organisation's approach to building procedures.
Pros
The combination of easilly creating maps, sharing them with the organisation and storing these in one system for easy access.
Cons
Smaller technical functions could be improved such as copy and paste activities between maps, ability to hide tags and the build in the ability to loops. I also would like to see an expansion on the integration of business Improvement tools not just a few lean tags.