A pleasure to use. Easy to install and use and it makes QA testing a delight.

It removes any ambiguity about bugs and feature requests. Being able to annotate a comment directly on a live / staging website, is a huge perk and something that I now cannot live without.

The lack of customizable columns in their kanban-style layout is a pity. Not a deal breaker, but our agency workflow does not follow a 'backlog', 'doing', 'done', 'closed' workflow and we end up having to have internal discussions about what 'backlog' actually represents in our own workflow. Would be great to rename these columns and have more/less of them.

Over the 30+ years that I have been working in the education industry, I have never encountered a more effective or efficient tool. Bugherd does exactly what it was designed to do, and it does so very well for a reasonable price. I cannot say enough good about this product and the support provided by this company.

Clear user interface that anyone can quickly learn to use. Flexibility so that it can be adapted to the needs of each project.

There isn't anything that I dislike about it.

This product is exceptional, without it web and software development would be much harder to manage, I manage multiple projects each having multiple members, the thought of tracking bugs from multiple sources like I used to in email and spreadsheets would literally take for ever to track, update and share, BugHerd has saved me and my team thousands of wasted hours!

Projected based in-browser centralised tasks in one place makes project management a breeze, also having comments in one thread related to a single task helps to pinpoint and focused on bug tracking that others products just can’t do well. I couldn’t bear to go back to email or spreadsheet task list!

As projects grow and users need to be added to different projects the cost can get expensive, be aware that the lift from 10 users to 25,50 isn’t obvious from the outset, know this in advance so it can be absorbed in your SLA’s

This is a great tool for when you want clients and quality assurance testers to be able to mark items that needs attention.

Needs more (built-in) integration with major bug tracking softwares. Marker can sometimes point to a wrong location but screenshots can also be taken when creating an issue as a solution to that

To us, the client experience reigns supreme. Also, we hated getting two mile long emails with website edits. With BugHerd, our website review process and ongoing support has become incredibly efficient. Our clients love knowing they can add a note to their website to get our eyes on it, and we MUCH prefer having a list of easy to understand BH notes to deal with instead of trying to interpret email chains!

BugHerd keep improving - so I have nothing negative to say. All the main features I could ask for already exist, and they have made major improvements to their interface and client side implementation process.