It has excellent tools for order control, it is a great help for the company's logistic department, it is easy to use and very customizable.

I am part of a small IT team. We often have to coordinate with outside developers and vendors on projects and problems.

As Always i love issuetrack and how the system works, the system is extremely easy to use and the support team is always helpful with any issues we run across i would recommend this system to anyone.

It's super easy to use and extremely functional. Whenever we need assistance with something, the support team is super helpful and fast.

The ease of deployment and the licensing scheme.

The AD integration works well overall. Support has been great when it was needed, and the company seemed very interested in feedback for possible future improvement.

They are constantly listening and improving the software which is wonderful to keeping up with change.

It is extremely user friendly for our employees to use and a great tool we have implemented to both of our entities. We continue to expand our IssueTrak and continue to love it.

We use it for Help Desk, Asset Management, and issue tracking. The Active Directory integration works seamlessly once configured.

We use the product for a customer site to track system failures.

IssueTraks support team is super quick and super friendly. I would highly recommend this product.

Whenever I have a problem, which is rarely, the fix is quick. The only time I can't relax is when the site goes down, occasionally, usually a server problem.

It gives the management greater flexibility to pull the reports that worked on previous weeks and months.

Very good for getting customer service off of our website. Its very helpful for renting out suites in our building with a rotating clientele, with constantly different accounts being set up.

Occasional problems with KB articles not being editable after creation.

Great product with built in excellent tools that help manage service requests.

The guys are amazing, doesn't matter when you call or who you speak with, they are all very knowledgeable, Julian, Ryan, Chris and Patrick are all awesome.

Customer support is AMAZING. They answer everything quickly and efficiently and also give wonderful suggestions for ways to do things in the software that we couldn't have figured out ourselves.

It is very easy to learn - I had no experience with it in November, and became comfortable with it in just a few days. I especially like the Knowledge Base and Recurring Request features.

Absolutely fantastic issue tracking solution - works great for both staff and customers.

It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.

Multiple features and functions for great price. Updates consistently to resolve already existing issues while still improving the product.

I could go on and on, but suffice it to say for the price, this gem is amazing. I recommend it to anyone who will listen, and I look forward to the new ways Issuetrak will morph to support its users.

Zoho Projects integrates well with Zoho CRM, so it's a great choice if your salesflow involves Lead -> Sales -> Client PM.

My overall experience is great with Zoho projects, it works fine if given the right technology support.

Better organising of tasks, better scheduling. Better tracking of the 'life-cycle' of an issues, improvement, change.

I also love the clean and easy to use interface. Excellent, Excellent, Excellent.

For small organization with small team like ours it has very ideal. Its the best project management software.

Offers multiple styles of the dashboard which makes it super easy to move to zoho projects from any other platform that was used before.

For entrepreneurs, it's a good choice considering low cost, flexibility, CRM integration, and client access options.

It has high importance in task management especially in tracking down deliverable in kanban projects. The user interface is very friendly and the dashboard is highly interactive.

Zoho products are inferior when comes to user interface and usability.

The system doesn't remember your preferred view and constantly changes on you. The Kanban view is next to useless.

In general, my experience with zoho has been positive. I'm happy to use it and my team likes all the different solutions zoho has for our business.

Excellent and easy to use Project Management software for small companies.

My takeaway from this is that the system is the way it is, take it or leave it. Because of all the small UI quirks and bugs it wastes a lot of your time.

One thing in common from all zoho apps is its lack of innovation in design, it is a dry design that could make you bored.

Reasonably priced backed by good product and great service/support.

Chat windows lag a lot between communication and real time forums take lot of time to update. Zoho requires high internet bandwidth, slow internet creates problem with updates and Zoho starts lagging.

Pretty easily integrated with finance, email, and other projects - I enjoyed using it.

Highly customizable and effective program with a good value. Would recommend to anyone who likes a lot of options.

My overall experience with Zoho projects and all the ZOHO products has been very positive.

What I really like about ZOHO project management software is how it helps keep me on task, the timer is especially helpful.

Unfortunately the number of project templates that you can create within Zoho Projects is limited unless you purchase more.

The experience was nice enough and the customer support was great.

Had problems with my 2FA when I lost my cellphone which was very odd it locked me into that option only for logging in.

Even the free version has a lot to offer. Great integration with other modules.

The decision to move from a fully custom-built system to the Zoho ecosystem was based on the ability to have full control over customization and also the ability to integrate with other apps.

The UI is clunky, forums are outdated, the uptime is not ideal and the e-mail notifications are not working properly.

Project reminders helps us not to miss any project because of busy schedules since it can post a notification, as well, I like the customer support services.

The program is fairly easy to use and intuitive.

In general Zoho have fantastic tools, the constant updates and improvements are great bonuses and the support is always quick and friendly.

US Dollar

Issuetrak is a flexible issue tracking software solution that can be configured to suit the needs of a variety of industries and usages, including IT Help Desk, Customer Support, Project Management, and more.

Issuetrak can be deployed in the cloud or hosted on-premises and is suitable for departments and organizations of any size.

The product’s features include a Task Manager for task assignment and workflow creation, a suite of automation tools, round robin issue assignment, and intuitive reporting options. Issuetrak provides plenty of ways for users to customize their issue submission process, such as custom screens and user-defined fields. A number of add-on modules are available to supplement the base product with tools like Asset Management and Active Directory.

Users can also keep automatic audit records, organize their own Knowledge Base, edit their reporting dashboard to display their preferred metrics at a glance, and manage their issues via a centralized, customizable Issue Hub.

Issuetrak offers 24/7 support, as well as guided implementation and onboarding to assist users in configuring their site exactly how it’s needed.

LongDescription

Commenting/Notes

Support Ticket Management

Real Time Analytics

Employee Management

Case Management

Surveys & Feedback

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Customer Segmentation

IT Asset Management

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

Contract/License Management

Active Directory Integration

SSL Security

Change Management

Single Sign On

Project Management

Approval Process Control

Rules-Based Workflow

Knowledge Management

Communication Management

Customer Database

Scheduled/Automated Reports

Change Planning

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Call Center Management

Template Management

Customer Complaint Tracking

Problem Management

Self Service Portal

Contact Management

Help Desk Management

Audit Trail

Configurable Workflow

Mobile Access

Dashboard Creation

Survey/Poll Management

Service Reporting

Compliance Management

Performance Metrics

Routing

Service Catalog

Training Management

Issue Scheduling

Issue Management

Multi-Channel Communication

Configuration Management

Queue Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Real-Time Notifications

Forms Management

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Recurring Issues

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Change Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Issue Tracking

Interaction Tracking

Dashboard

Audit Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

Asset Lifecycle Management

Reporting/Analytics

Contact Database

Monitoring

Prioritization

Remote Access/Control

Feedback Management

Customizable Forms

Appointment Management

Incident Management

Approval Workflow

IT Asset Tracking

Auto-Responders

Customer History

Corrective and Preventive Actions (CAPA)

Task Progress Tracking

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Issuetrak is help desk and service desk software perfect for issue resolution and incident tracking of all kinds. We offer unlimited free users with up to 50 permissions controlled by your paid agents, including the ability to submit, edit, and close issues. And we make implementation easy - Cloud sites can be up in as little as 24 hours, and our top-rated, 100% U.S.-based 24/7 support is included! Both Cloud and On-Premise hosting options are available. No confusing tiers. No complicated math. Refreshing, don’t you think?

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Issuetrak

In Person

Live Online

Webinars

Documentation

Videos

Right from 2006, Zoho Projects has been a major contributor to every project management need. Automating workflows, allocating tasks, recording time logs, relaying project updates, effective team collaboration, gathering analytical insights via reports and monitoring bugs are some of the salient benefits that one can derive from this dynamic project management solution.

Bespoke features like industry-specific project templates that act as a launchpad for your projects, the List View that makes navigation convenient, Blueprints and Workflow Rules that assist in automating routine tasks, Gantt chart that visually represents your work items, and Reports that throw analytical insights, make Zoho Projects a robust project management solution for team members that are dispersed or sitting in one room.

Third-party and in-house applications are tightly integrated with Zoho Projects, making it a flexible project management platform, befriending all of your favorite apps.



File Management

Deadline Management

Milestone Tracking

Bar Chart

Project Workflow

Status Tracking

Billable & Non-Billable Hours

Billable Items Tracking

Idea Management

Time Tracking

Project Templates

Vacation/Leave Tracking

Timer

Online Time Tracking

Templates

Charting

Progress Tracking

Task Board View

Task Scheduling

Real Time Editing

Invoice Management

Portfolio Management

Free Plan - 3 users and 2 projects; 
Premium Plan - $4/user/month if billed annually, $5/user/month if billed monthly;
Enterprise Plan - $9/user/month if billed annually, $10/user/month if billed monthly

Issuetrak vs Zoho Projects

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

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