eMaint CMMS
About eMaint CMMS
Awards and Recognition
eMaint CMMS Pricing
Rather than a “one-size fits all” approach, eMaint offers a range of subscription plans designed to fit your budget, goals, and desired approach. eMaint's Team edition is available at $69/user/month (3 user package), the Professional edition is available at $85/user/month (3 or more users), and the Enterprise edition is available at $120/user/month (5 or more users).
Starting price:
$69.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for eMaint CMMS
1 - 5 of 293 Reviews
Nisarg
Recreational Facilities and Services, 2 - 10 employees
Used unspecified
OVERALL RATING:
4
Reviewed November 2023
Empowering maintenance excellence
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
eMaint at HDK
eMaint has proven to be an invaluable tool for maintenance management and for providing reliability to equipment.
PROSEase of use and functionality to provide management to maintenance.
CONSCustomization process and data entry can be time and labor intensive.
David
Food Production, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed November 2019
Experinces both Good & Bad
The implementation was underwhelming. I had to figure out the majority of the form design on my own by watching videos. I didn't have the greatest interactions with our implementation specialist and I was frustrated by the lack of response from our initial customer success manager. I have had good and bad experiences with eMaint support. I have reached out with issues with a number of the forms we use and was told that certain alterations and customizations weren't possible, so I have adapted to do more stuff manually than I had to in our pervious software. The format of the WO print out is bad, especially the checklist section. There was a significant cost difference between our previous software and eMaint and at this point I am not sure if the cost difference is justified.
PROSThe interface is nice and it's easy to navigate. I enjoy eMaint university and all the webinars. I like the ability to alter certain forms. I love the interactive map tool.
CONSI don't like layout of the WO print out or PO forms. Its very difficult to get help customizing any of these forms. I am unable to print photos with WO unless the are in PDF form. It is very difficult to track component failure. I would like a history of components changed on a machine, but I don't know if this is possible. I wish it was possible to respond to a WO request through eMaint to ask more questions. I also would like a means of editing photos within eMaint.
Reason for choosing eMaint CMMS
Head of operations has previous experience with software
Kevin
Mechanical or Industrial Engineering, 11-50 employees
Used less than 6 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed February 2020
Very frustrating experience
During the sales process we specified 2 items that we needed. These were items that other companies had said they could offer and we were shown examples of them working. Emaint said they could do the same with no problems, "we have 2 options to do this", I was told. We signed up to Emaint in September 2019. After weeks of prep work and adding data to their templates we began the implementation process. After 2 weeks implementation, cracks began to show and the items we had specified were now impossible tasks for emaint. Following a few e-mails, we were told that they had resolved the issue and we could continue implementation. One more week, more wasted time and we were again told they could not deliver on what they had promised. We stopped the implementation process and asked for a refund based on the fact that they could not deliver on what they had promised and what we had signed up for. I was passed from one department to another and staff member to staff member. No-one would return my e-mails which in itself was extremely frustrating. One of the staff that I had been dealing with followed up briefly for me and stated that Emaint "could not deliver what was promised even after multiple attempts." Following nearly 8 weeks of e-mails without reply and constant chasing and more wasted time, Emaint agreed to refund some of our money. They kept over €1100 +VAT, put us months behind schedule, cost us days worth of labour. I could not possibly recommend anyone waste their time.
PROSHuge amount of features that could be helpful. Implementation expert was very helpful and friendly.
CONSToo many work arounds needed. Too many steps for very simple processes. The whole process fell apart after they could not deliver 2 services we were promised were possible before signing up.
Reason for choosing eMaint CMMS
They promised great features and and easy implementation but unfortunately we were misled.
Reasons for switching to eMaint CMMS
We wanted a program that better suited our business
Vendor Response
Hi Kevin, Thank you for taking the time to provide your honest feedback. As for your overall experience with eMaint, we pride ourselves on delivering exceptional customer service and are looking into this situation further. Although we were quick to confirm that what you were looking for could not be done, we agree that the refund should have dealt with in a more timely manner. While this is a situation that we don't often find ourselves in, we take full responsibility for the delay. We thank you for both your persistence and patience here. Aine Whelan
Replied February 2020
Michael
Consumer Goods, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2024
eMaint is the way to go
I have worked with other CMMS systems. They typically have a lot of restricted functions. eMaint seems endless of possibilities. You can customize forms, add fields, and set up your viewing styles. Almost everything is similar to Excel in ease and format. It is the best system I have used to date.
PROSI love the customizable reports. They are very easy to set-up so that you can manually or automate them as needed. No external programs needed. There is also more than one way to set them up. Ever wish that after drilling down on data that you could just run that report every week? Just 'Save as a Report' and tell it to send ever Friday. It really is that easy.
CONSYour account rep can log into your account and see issues help you resolve them. The most common way to resolve issues with eMaint is through a chat feature on their website. It can be a lot to type everything out and send screen shots. That being said, the tech support is well trained and they typically resolve issues or train you during the initial contact.