About Ameyo

Ameyo is a customer experience management solution that helps businesses leverage their call center resources to improve customer satisfaction. The software is available both in cloud-based and on-premise deployment options.

Ameyo offers inbound and outbound contact management functionality. The inbound contact management features of the product include automated call distributor (ACD), virtual queue management, interactive voice response (IVR) and missed call alerts. This functionality queues all the incoming calls and routes them to the most available resource to answer customer query.

The outbound contact management features predictive dialer, preview dialer and call recording modules. These features help customer agents prepare for their calls and...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

25 Reviews of Ameyo

Average User Ratings

Overall

4.16 / 5 stars

Ease-of-use

4.5

Value for money

3.5

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(12)

12

4 stars

(8)

8

3 stars

(3)

3

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 25 results

July 2015

SUJIT from Fiserv

Verified Reviewer

Company Size: 10,000+ employees

Industry: Information Technology and Services

Review Source: GetApp


July 2015

December 2019

Shivam from Indialends

Company Size: 501-1,000 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

December 2019

Voice channel feedback

Our connectivity is increased by tuning some retry time settings and campaign settings.

Pros

1) Its ecnomical. 2) its flexiblity with integrating different CRM. 3) It will keep stable until you made a major change in it.

Cons

1) Every time we have to follow escaltion matrix to close our major/critical ticket. 2) Every time we made patch update something break down.

Response from Ameyo

Replied December 2019

Thanks, Shivam! Your feedback really matters! :)

July 2019

Vishnu from upCurve

Verified Reviewer

Company Size: 201-500 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

July 2019

Over-commitment and Under Performance

Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.

Pros

When the sales team pitched it, it seems like its going to solve a lot our existing issues which we were facing with current provider however over the last 3 months, we experienced how poor their product & infrastructure is.

Cons

1. Highly Unstable 2. Poor Support 3. Not cordination with telcos

Reasons for Choosing Ameyo

Because they committed that their product is going to solve all our problems.

March 2020

Manisha from Shoperty

Company Size: 11-50 employees

Industry: Real Estate

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

March 2020

Effective software

The experience has been awesome!

Pros

The ease of use and the time-saving automation and sync with the CRM

Cons

Nothing to mention. Very rare, but I've faced reports stucking once or twice.

March 2017

Ehab from Jordan Ahli Bank

Company Size: 1,001-5,000 employees

Industry: Banking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

Easy to use and customize application with excellent support team

The project was very smooth, all our requirements were developed, We have asked extra requirements, which were delivered on time as required. No system failure since installation date (year 2013). Though there is local support, but any issue raised or new requested required, was deployed with no hustle. The application, is highly recommended to be used

Pros

Easy to use with the agents, and management team can easily monitor and reports KPIS on different levels

Cons

Some of the support team, gives you the impression they are machines, but the management team are trying their level best to change and improve