About Aspect CXP Pro

Aspect CXP Pro is a cloud-based interactive voice response (IVR) tool suitable for large businesses in industries such as banking, manufacturing, government, healthcare, retail and transportation. Aspect CXP Pro combines the applications in Aspect CXP with the Aspect Prophecy IVR and telephony platform into one package. On-premise, hosted and hybrid deployments are also available. 

Aspect CXP Pro provides configurable tools that users can configure to create customer self-service applications including IVR, online chat, text message and more. Testing and reporting tools allow user to monitor the effectiveness of their applications in real time across various interaction channels. 

Managers and administrators can manage multiple users and cli...


Read More

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

18 Reviews of Aspect CXP Pro

Average User Ratings

Overall

4.50 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(11)

11

4 stars

(5)

5

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 18 results

July 2019

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

5.0

Functionality

4.0

July 2019

Great Tool

Amazing experience!

Pros

Easy to use and powerfull information to decide actcions

Cons

The price and business model can be improved

August 2017

Chuck from Southwest Airlines

Verified Reviewer

Company Size: 10,000+ employees

Industry: Airlines/Aviation

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

CXP: The Right Way to Develop Omni-channel/Multi-lingual Interactions

Connecting our Customers to the Services they need...easily and universally

Pros

Aspect CXP Pro is an incredible platform for omni-channel interaction development. It was created on the premise of developing interactions once and delivering them everywhere. What a great approach! We can take all of our interactions and deploy them across a variety of channels (voice, text, web, and video) and even to a large array of languages. Very powerful! The CXP Developer interface is easy to use. The Eclipse IDE was an easy transition. Coding is drag & drop, which takes a little getting used to. You'll be a pro in no time. It integrates with Java and can connect to DBs and web svcs. It has speech recognition and text-to-speech capabilities, but also supports integration with speech providers like Nuance. It has its own tester and debugger capable of voice, web, and mobile phone simulations. We have it deployed to a clustered environment, spanned across multiple data centers for high availability. Very solid! Companies everywhere are struggling to establish their interactive presence, quickly and efficiently. Many are approaching this tactically; buying one channel at a time until their pocketbooks runs dry. Not a good idea. How is the best way to handle this? Think strategically. What if you could produce it once, and just deliver it everywhere, even to multiple languages? This is what makes CXP a powerful solution. CXP is all about laying a solid foundation that is flexible enough to deliver almost anywhere.

Cons

I prefer the Aspect CXP Developer IDE over the Web Developer. In my opinion, the Web Developer isn't quite as powerful as the Eclipse IDE.

Response from Aspect Software

Replied August 2017

Thank you so much for the 5-star rating for Aspect CXP Pro. We are thrilled to hear that you are so happy with the solution and will pass this information on to the relevant teams. -The Aspect Team

April 2018

Suzanne from Health Net

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

April 2018

good working experience with ASPECT team to design and build the product for out call center. lis

Pros

The product is easy to use. The scaleabilty to add new features and functionality . The speech recognition

Cons

I have yet to find anything that I don't really like , too soon. The design process was long, but we'll see if we see we get the savings we hope to get out of the product

Response from Aspect Software

Replied April 2018

Suzanne, Thank you for taking the time to review Aspect CXP Pro. We appreciate your feedback and will forward it on to our internal teams for review. -The Aspect Team

June 2017

Stefan from 2-steps-ahead

Verified Reviewer

Company Size: 2-10 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

I have worked with CXP Pro for years and it always provided all the functionality I needed.

Pros

Aspect CXP Pro provides all functionalities in terms of IVR and omni channel following the standards for VXML and HTML 5. It is highly scalable in enterprise cluster environment, on premise and hosted. The development environment is fully integrated into Eclipse and supports the user in easily building omni channel applications. Besides this, it also provides a web based development user interface in case no fat client installation is wanted or possible. CXP Pro offers full reporting and monitoring capabilities on system and application level. Splunk is integrated and indexes all log files written bei CXP Pro. On application level CXP writes statistics and other session data in a fully BI data model compliant database scheme. This data can be used to run BI reports (coming with CXP Pro). Several BI tools on the market are supported. One of the best features in CXP is, in my opinion, the comprehensive ways to integrate with any kind of backend system. Within the application dialog it offers easy to use objects to connect to a database/webservice/REST API or any other backend system to retrieve caller data or write transactions back into the customers backend system. The newest very interesting feature which was added to CXP is the NLU component which allows the user to build interactive text response applications interpreting written text input in a semantic way using NLU conditions.

Cons

Over the years the product got improved further and further and topics or issues I could have mentioned as a possible contra in the past have been fixed or changed step by step.

Response from Aspect Software

Replied June 2017

Thank you for taking the time to review Aspect CXP Pro. We are ecstatic to get such positive feedback and the 5-star rating! We appreciate your feedback and have forwarded your comments to our internal teams for review. -The Aspect Team

June 2017

Cobus from Ocular Technologies

Verified Reviewer

Company Size: 11-50 employees

Industry: Telecommunications

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

5.0

June 2017

Aspect CXP can be downloaded and demos configured free of charge. Deployments are seamless.

This is one solution for a complete omni-channel, multi channel customer experience platform.

Pros

Develop an application once, and deploy many times to different platforms. One application can be developed with Voice, ITR/Text and mobile web capabilities. Platforms we deployed to include SMS, Messenger, WeChat, Telegram, Twitter, Amazon Echo etc. The Aspect Natural Language Understanding component is included in the base install. A Continuity server is included, which manages the continuity and enforces omni-channel. Users can stop their customer journey on any channel and continue on the next; with context of the previous interaction shown. Code backups, code sharing, versioning and deployments are easy and seamless. Integration to web services, databases and the like is straight forward. JavaScript and VoiceXML are catered for in the application for custom functions, or if you have some legacy VoiceXML application components. Application logging is easy and debugging is included. Reporting; no extra coding or calls are required for augmented reporting. This is a rapid development environment with quick application creation. JQuery themes can be plugged in seamlessly, so disposable application (analogous to Googles instant applications) can share the company's identity. Documentation can be created on the fly from existing applications and saved as PDF document. Aspect Natural Language Understanding purchases LinguaSys, for a powerful NLU environment.

Cons

The learning curve can be steep and the development principles need to be grasped. For this Aspect has an Active Learning environment with certifications. Some features are not fully described and needs to be discovered; which might be the case with many development environments. The "language" in which development takes place is propriety; not something like VoiceXML. However, it is necessitated by the feature and channel rich environment.

Response from Aspect Software

Replied June 2017

Thank you for taking the time to review Aspect CXP Pro. We are happy to hear that your deployment has been seamless and that you are getting so much benefit from the solution! We have forwarded all of your feedback to our internal teams to review. Thank you for being an Aspect partner - we truly value our relationship with you. -The Aspect Team