About Clarity Connect

Clarity Connect is a call center management solution suitable for concurrent users and for organizations across a variety of industries.

Clarity Connect is a contact center solution that runs on the Skype for business It helps users manage communications with customers, employees and business partners. The solution offers a web gateway add-on that provides real-time chat feature in any web browser. Live chats start on users’ public websites and are routed to agents using Skype for business.

The help desk assists users in generating reports in order to track results. It provides tools to employees to resolve their issues through desktop sharing or chat. This solution is integrated with Microsoft Dynamics which help users to route calls based on c...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

8 Reviews of Clarity Connect

Average User Ratings

Overall

3.75 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

4.0

Functionality

3.5

Ratings Snapshot

5 stars

(3)

3

4 stars

(2)

2

3 stars

(2)

2

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 8 of 8 results

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December 2016

Victor from Marquette University

Company Size: 10,000+ employees

Industry: Higher Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2016

Very happy customer

We moved to Clarity after having a bad experience with a previous contact center product and have been very happy from day one.

Pros

Native integration with Skype for Business. Support has been excellent and updates/fixes are quick.

Cons

Would like to see more new features roll out.

December 2016

Fen from FEi Systems, Inc

Company Size: 201-500 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2016

Great Call Center Software

Clarity Connect has been working very well for our multi-projects Help Desk Support. It is very easy to set up agentes, script, recording, call routing, and call queues. The call recording and reports are very helpful to monitor and measure the call qualities. We are very satisfied about its custom integration with our in-house IVR solution. Clarity Support is responsive and quick to resolve the issues. The areas that we think Clarity Connect can be better are reporting and more features to accomodate comprehensive call center needs.

December 2016

Robert from HCL

Company Size: 10,000+ employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

December 2016

Documentation on Call Flow functions

The full documentation on all functions in the call flows and how to use them. I'm sure Clarity has smart functions we don't know about. The knowledge could open new opportunities and support existing deliveries in a better way.

Pros

Add on to Skype

May 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

3.0

Functionality

3.0

May 2018

Great functionality but difficult to use

Pros

It is one stop shopping for project managers. It has everything from budgets to project tracking to Gantt charts.

Cons

I work for a midsize company and it probably has too much functionality for us. Specifically the Gantt chart is difficult to use unless you are tracking resources and their time.

December 2016

Alberto from Wood Group

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2016

Great Product

Works great and easy to setup/understand and use. The Dashboard has all the necessary metrics needed on a daily basis.

January 2020

Alok from MathWorks

Company Size: 5,001-10,000 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

January 2020

Clarity Connect Review

It is slow and decent tool. It can be made more robust and powerful. More features can be added like putting on hold etc.

Pros

We use it to set priority of incoming calls. We can also use it to transfer the calls to other queue. We can see how is available right now and for how much time.

Cons

Whene someone becomes available on Skype, it takes a while to detect the change and reflect it accordingly as current status.

October 2017

Amanda from EF Education First

Company Size: 10,000+ employees

Industry: Education Management

Time Used: Less than 12 months

Review Source: GetApp


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

October 2017

May 2018

Paul from Unum

Company Size: 10,000+ employees

Industry: Insurance

Time Used: Free Trial

Review Source: GetApp


May 2018