Per minute billing and easy to set up. User friendly UI, takes just one sys-admin on our end to manage the software.

Overall the platform is good and does what is supposed to do. We continue to get good results running campaigns with Qubicles.

We have had issues with timing errors if there are too many records in a campaign, so having to clean up campaign to avoid posting errors can be a pain.

I liked the price for the service. Once you become acclimated with the system it because easy to start a campaign in no time.

I love Fenero and am not new to the call centers. I have used many over the years, Five9, CallFire, Chase data, fillterZen call,8x8 and a few in between.

Pricing is amazing, best in tbe biz. Overall functionality is what we need.

User friendly interface, easy to set up and great reporting.

There's a rather steep learning curve and answering machine detection absolutely bad. I lost a $56,000 call-center contract because Fenero doesn't know how to listen for a voicemail beep.

Account still gets disabled if I miss a payment.

It's a very simple application, easy to integrate and manage posting via API.

He showed me a lot of great informative videos that guide you through setup. If you're looking for a cloud based contact center THIS ONE IS BY FAR THE BEST.

When I signed up, it was easy, FREE and I got up and running within about 15 minutes. Rep reached out to greet me and help answer and questions I had.

Overall my experience has been great. I have found a solution which is functional, priced well, with great customer service.

Great quality of calls, great support and easy to use apps to manage different campaigns.

Easy to navigate, has self help knowledge base, real time reporting, easy to create stations and users, ...everything.

The software is very easy to use. It is also very well supported, packed with features and amazing reporting.

Hmm, I'm trying to think of any cons  I have to honestly say, I cannot think of any bad things about this software.

The integrated soft-phone allows agents to work anywhere there's an internet connection with superior sound quality.

Fair but can be better if they can review their billing more accurately.

Things were getting lost or overlooked about and it had been making me insane. Zoho has a great set-up of items and this one isn't any special case.

Overall it is a good, reliable and accesible software to take control of your support team.

The software is pretty; the user interface is very attractive and impressive. It does seem well developed.

I have been using SaaS products from Zoho for more than 7 years and they keep getting better every time. I really enjoyed Zoho desk for the better overview on incoming information.

Great tool to get your customer support started.

Cost and ease of getting set up. Support personnel always helpful.

If you want to use your own domain email address, instead of some weird address that is not easy to remember then you're at a bit of a loss.

The software was difficult to navigate and ultimately setup. I found it confusing and not very intuitive or straight forward.

Fantastic, very happy with the product and the support.

I say this because I am not a developer and  I really struggle to do this.

The support channels that it provides are making my working great and also quite effective.

Overall a great product, and fantastic value for money when used as part of Zoho One.

One of the best investments for our organization.

The customer support system of this platform is responsive and gives me the solutions to all my queries in just few seconds.

We love the dashboard, user friendlyness and ease of navigation.

Great ticket management to help you get started on your business.

Inability to control what notifications you receive in the notification center, leads to excessive notifications.

I love that it has a two-way integration with ZOHO CRM.

It's frustrating when messages go into spam that are not spam. This caused delays responding to important clients.

Business - customer relations. We are able to amass a great wealth of product and customer feedback that we can reference in the future as needed.

Ease of use and price was a big factor, works great for my technicians.

Support from Zoho is excellent. We are Zoho One customer, so we also use other Zoho products, hence the native integration is also nice.

US Dollar

Qubicles is a cloud-based contact center solution for sales and customer service teams covering email, phone and live chats. Key features include inbound, outbound and blended campaigns, call routing, interactive voice response (IVR), drag-and-drop scripting, call recording, inbound-email routing and open APIs.


Qubicles inbound queue features welcome messages, whisper messages to agents, hold prompts, queue notifications, estimated wait times, skill-based routing and priority management. Users can create dynamic call scripts with conditional branching using a drag-and-drop scripting tool.


Users can create custom caller IDs for each campaign, dialing list or individual lead. With Qubicles, users can connect multiple email accounts including Gmail, Hotmail, Yahoo and Microsoft Exchange. Qubicles enables managers to record calls and monitor agents’ desktops during each call.


Qubicles provides a native app for iOS devices. Pricing is transaction-based, meaning users are charged when they use the software.



LongDescription

Support Ticket Management

Real Time Analytics

Surveys & Feedback

Softphone

Customizable Reports

IVR/Voice Recognition

Automatic Call Distribution

Auto-Dialer

Blended Call Center

Lead Distribution

Customer Database

Call Recording

Call Logging

Integrations Management

Local Caller ID

Call Center Management

Call Disposition

Progressive Dialer

Data Import/Export

Call List Management

Call Routing

Process/Workflow Automation

Self Service Portal

Outbound Call Center

Answering Machine Detection

Multi-Channel Data Collection

Survey/Poll Management

Real Time Data

Call Scheduling

Performance Metrics

Inbound Call Center

Call Scripting

Call Reporting

Queue Management

Workflow Management

Predictive Dialer

Email Management

Caller ID

Computer Telephony Integration

Knowledge Base Management

Real-Time Chat

Chat/Messaging

Interaction Tracking

Dashboard

Manual Dialer

Alerts/Escalation

Power Dialer

Reporting/Analytics

Customizable Forms

Appointment Management

Summary Reports

Preview Dialer

Drag & Drop

Auto-Responders

Call Monitoring

Live Chat

Campaign Management

Callback Scheduling

Virtual Assistant

Search/Filter

Web browser (OS agnostic)

It is available for free and monthly subscriptions, outlined below
For Agents -
Go Getter: $19.99/month

For Contact Center:

Silver Support: $249/month
Gold Support: $999/month

Email/Help Desk

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

Qubicles

In Person

Live Online

Webinars

Documentation

Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creation.


Zoho Desk collates interactions from various media (email, phone, chat, social media, a self-service portal, forums and forms) and presents them in one place. Tasks such as ticket assignment, service escalations, notification rules and time-based actions can be automated by setting workflow rules. The solution provides customizable and scheduled reports, happiness ratings and a graphical dashboard for analyzing customer satisfaction.


Integration with Zoho customer relationship management (CRM) facilitates feeding of customer information into tickets logged in Zoho Desk, which enables service agents to know more about the customers.


The solution also enables users to make custom changes, such as renaming tabs, adding new departments, customizing email templates, defining business hours and adding of help folders. Zoho Desk can also be integrated with clients’ in-house systems. 



Real-Time Analytics

Cataloging/Categorization

Employee Management

Call Transfer

Case Management

Personalization

Multi-Channel Management

Text Analysis

Performance Management

Document Storage

Access Controls/Permissions

Activity Tracking

Transfers/Routing

Customer Segmentation

SMS Messaging

Real-Time Monitoring

Workflow Configuration

SSL Security

Sentiment Analysis

Single Sign On

Project Management

Rules-Based Workflow

Knowledge Management

Communication Management

Interactive Content

Offline Form

Customizable Fields

Collaboration Tools

Automated Routing

Churn Management

Assignment Management

Full Text Search

Batch Communications

Template Management

Customer Complaint Tracking

Email Templates

Customer Experience Management

VoIP Connection

Help Desk Management

Audit Trail

Content Management

Configurable Workflow

Screen Sharing

Mobile Access

Social Media Monitoring

Proactive Chat

On-Demand Communications

Transcripts/Chat History

Routing

Discussions/Forums

Issue Scheduling

Issue Management

Text Editing

Multi-Channel Communication

Support Ticket Tracking

Role-Based Permissions

Client Portal

Social Media Integration

Real-Time Notifications

Forms Management

Real-Time Updates

Video Support

Ticket Management

Event Triggered Actions

Recurring Issues

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Network Monitoring

Decision Support

Service Level Agreement (SLA) Management

Account Management

Community Management

Free - up to 3 users, forever!
Express - $7/user/month billed annually
Standard - $14/user/month billed annually
Professional - $23/user/month billed annually
Enterprise - $40/user/month billed annually

A 15-day free trial is available.

Qubicles vs Zoho Desk

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Product Demo & Screenshots

Advisor Recommendations & User Awards

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