This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.

Lacking rudimentary filter/show by date range feature, terrible for recordkeeping.

Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.

Applications/Addons are great for customizing. Integrations with other products are fantastic.

It is easy to use and it integrates everything which is really helpful, the simplicity of the program was nice.

Freshdesk has been a great product to use for us, it's easy to use and set up and provides a much needed cost effective service.

Freshdesk was great for what we needed. We have since moved to a new product, but recommend Freshdesk to clients when appropriate.

We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.

I like it's simplicity, ease of use. It has a very clean interface and is uncluttered.

So user friendly, amazing features and great customer support from pre-sales, to set up, to every day use questions.

Fresh desk is easy to use and to coordinate with a client in best way while its ticketing system is awsome.

Our department has had many debates initially but knows we all are thriving on this product and are super happy with it. A key feature would be the Freshdesk mobile application.

My favourite feature is the very clean inbox and ease of assigning emails to myself or my colleagues.

Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.

It simplified things for us, and make our daily tasks easy to maneuver through. It changed the way we work for the better, looks nice, and works well.

The team I dealt with has been great, responsive and attentive to our needs and requirements, they were very easy to work with.

My favorite features are the easy to generate ticket integration with FreshSales, real-time ticket updates, and the ability to draft canned responses for common issues.

It comes with best in class features of reporting, integration, resource management and other useful features that might prove out to be the ways for improving overall productivity.

The ability to sync, manage & assign tickets with ease. Has been a fan of there mobile app and the notifications that helps me keep a track of tickets on the go.

However,  I have terrible experience when it comes to the customer service, which is very horrible.

With their continued lack of responsiveness we cancelled our account after using the service for about a year.

The support and contact system for Freshworks/Freshdesk is as bad as it gets.

Reasonable price and a very easy interface make it an excellent pick for us.

Overall I am so glad I chose freshdesk. It’s very easy to use and is a great value.

We selected them because we can have some top notch solutions just like we had Freshdesk or Zendesk, but we do not have to leave a fortune there.

We liked the Shared ownership concept which helps communicating internally through one interface and best part is the reports structure.

Very useful for customer service agents. With the help of Freshdesk, I was able to offer great customer service to the clients who gave us good company ratings.

I really appreciate that they have a free trial to use for this software and that the customer support they offer is great and helpful.

The interface makes sense to use, and when I needed guidance, the Customer Support Team was SUPER QUICK to help me get to where I needed/wanted to be.

The only negative thing so far, is that some Spanish translations have been erroneous or inaccurate.

The additional issue is if someone can spam your Freshdesk site, then they think they can spam any of your sites.

Happy, good support and account management and good value for money compared to other services in the market.

We are able to track our customers and teams progress. Plus it started our free and there was a chance to learn and implement it into our daily routine and now we are paying for more features.

It has been very good at the time of backing up information and cycling functions that remain programs in the best way effectively.

It felt like it was meant for the company, I was very impressed with how many interesting features you have. It is very secure to use.

Customer service has been great. They are quick to return your call if you have to leave a voice mail or send an e-mail.

Friendly UI, Great Customer Service, Lots of Reports, Easy to Integrate with Lead Vendors.

I'm able to process leads much more efficiently so that I can get to the real people I need to be talking to quickly.

XenCall does have some nice advertised features such as multiple users and multiple dialing lines.

I am extremely unhappy currently obviously because I have been down for 2 days but there is also a disconnect between the departments. I have about 5 different guys that I work with.

My account manager called me for the first time after 2 weeks into the problem, just because I threatened to file a complaint to Better Business Bureau (BBB), which I will.

XenCALL is great for new users who aren't great with managing dialers.

This is hands down my favorite. This platform is easy to use, intuitive and offers lots of useful reports.

Xen call really hits the sweet spot when you consider call volume per cost.

The user interface is very difficult to use even after I watched the self service videos and read through the guides multiple times.

Many basic features started to disappear, like call backs, I lost 2 weeks of prod.

I really enjoy xencall its great for my team to hit there calls and makes our calls better a fast.

Their handling of the problems has been very poor, pathetic would be the appropriate term. It's the 7th ACD I deployed, the worst of all.

I only used the service for 2 weeks and wanted my money back for the unused two weeks of service and they refused, even after talking to their Vice President.

It's not as slick as Connect and Sell or Monster Connect for outbound calling -- but it's FAR more affordable and can serve as a learning platform or low-budget solution.

The best part about XenCALL is the ease of use for the managers and the dialers. The interface is extremely simple and easy to navigate for new users.

And you can manage yourself. As far as I can tell the basic 'weakness' is its inability to drop supporting emails along with voicemails as part of its dispositions.

M able to process leads much more efficiently so that I can get to the real people I need to be talking to quickly.

I like how the dialer and crm is combined into one app.

I love how easy this platform is to integrate for 3rd party lead posting, how easy it is to purchase and replace DIDs, and I love how easy it is to create and Inbound IVR.

I like the team when I set it up; they seemed nice and knowledgable.

US Dollar

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.



LongDescription

Support Ticket Management

Engagement Tracking

Cataloging/Categorization

Employee Management

Case Management

Surveys & Feedback

Status Tracking

Multi-Channel Management

Customizable Reports

Access Controls/Permissions

Activity Tracking

Session Recording

Customer Segmentation

IT Asset Management

Dispatch Management

Real-Time Monitoring

Workflow Configuration

SSL Security

Electronic Signature

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Project Planning/Scheduling

Project Management

Rules-Based Workflow

Knowledge Management

Categorization/Grouping

Communication Management

Customer Database

Call Recording

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Email Tracking

Customer Complaint Tracking

Call Routing

Email Templates

Self Service Portal

Customer Experience Management

Content Management

Project Time Tracking

Mobile Access

Social Media Monitoring

Multi-Channel Data Collection

Survey/Poll Management

Performance Metrics

Routing

Discussions/Forums

Issue Management

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Social Media Integration

Real-Time Notifications

Forms Management

Service History

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Event Triggered Actions

Recurring Issues

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Network Monitoring

Reminders

Decision Support

Reporting/Project Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Community Management

Chat/Messaging

Work Order Management

Customizable Templates

Real-time Consumer-facing Chat

Issue Tracking

Inbox Management

Macros/Templated Responses

Dashboard

Multi-Language

Alerts/Escalation

Customizable Branding

Conferencing

Reporting/Analytics

Contact Database

Widgets

Monitoring

Web browser (OS agnostic)

Freshdesk is priced per support agent per month, and has 4  different plans. 

Free- $0 (unlimited free agents) 
Growth- $18/agent/month billed monthly or $15/agent/month billed yearly
Pro- $47/agent/month billed monthly or $39/agent/month billed yearly
Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Freshdesk

Live Online

Webinars

Documentation

Videos

ReadyMode is a cloud-based call center solution for companies of all sizes in a variety of industries. Key features include automatic call distribution, interactive voice response, auto dialing, scheduling, performance analytics and call center scripting.


ReadyMode includes blended channels with unrestricted inbound and outbound calling. Users can also record all inbound and outbound calls or selected calls only, prioritize inbound queues and select a ring configuration to strategically distribute calls to agents. Agents can also intercept inbound calls from the leads they initially contacted.


ReadyMode includes a built-in customer relationship management (CRM) feature with customizable lead profiles, enabling users to own and display phone numbers that are the closest in proximity to their leads. Users can also target leads using custom criteria that include lead data, lead status and more.



Call Transfer

Lead Capture

Performance Management

Automatic Call Distribution

Voice Mail

Auto-Dialer

Blended Call Center

Lead Distribution

Call Logging

Calendar Management

Call Disposition

Progressive Dialer

Call List Management

Contact Management

Outbound Call Center

Answering Machine Detection

Lead Management

List Management

FCC Compliance

Call Scheduling

Inbound Call Center

Call Scripting

Call Reporting

ReadyMode offers flexible pricing options with monthly, quarterly, and yearly subscriptions based on the number of users. They also provide live, one-on-one demos at no charge or purchase commitments. Please contact ReadyMode for a custom quote.


Freshdesk vs Readymode

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Product Demo & Screenshots

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