Metaphor IVR+
About Metaphor IVR+
Metaphor IVR+ Pricing
Starting price:
$0.01 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Metaphor IVR+
1 Review
Jennifer
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Helps Increase Sales
The automation will allow your business to promote customer self-service while saving on operational costs. The downside to this is the lack of "real communication" between customer and company so make sure you have the type of business that would actually benefit from this. The natural language and speech recognition feature has been very helpful with our overseas clients.
CONSExperienced issues during set-up phase re-routing calls to live agents / and Caller ID was not working on mobile devices. Customer support, however, rectified these problems within a week of set-up.