Increased visibility or work requests, improved efficiency, etc.

Top quality product. A++ Very easy to use user portals and back-end admin software. Doesn't require you to be a communications expert or engineer to figure it out. AND, whatever you can't figure out, their amazing Enterprise Support staff can...and they do so rather quickly. They are truly amazing. A++ customer service, very knowledgeable ' available support staff. Our Account Rep is extremely professional, friendly, attentive and responsive. When switching from 8x8 to Nextiva, we did some pretty extensive software and service comparison testing against much larger companies that supposedly offer "high tech solutions", and "superior service" and Nextiva has come out on top each and every time. I seriously love this company and their products.

The experience has been excellent and did I mention their Amazing Support!

From the moment we discussed our business needs and use cases with the Sales and Account Management team to the implementation and support teams, we have been thoroughly impressed with their product and how it works. They have amazing support and they made the selection process and project a rewarding experience to this day.

Not having found Nextiva sooner to switch to.

Its been like walking across the Mojave desert barefoot.

Nothing. not a single thing... it's all glitchy

The lack of flexibility, for example, I have 6 active users and 15 licenses, as of a year ago only 6 users are active and I can't downgrade to the actual amount of users (Overpaying) for the service, and the contract terms are abusive. Cannot miss mentioning their "customer care" group is just rude. When I delete and add another employee the process is bogus if I wanted that agent to have call recording, after assigning manually this feature, I have to call the contact center to get assistance from them to be able to actually listen to the calls on the "recorder" platform... Yes, it's a separate deal, and it's super buggy! Sometimes call forwarding works...Sometimes... Long ago we stopped having the capacity to download raw data from the platform to do our BI on the calls and review trends, we reported this to their IT team and no fix has been offered in months. The Price is too high compared to other market solutions that offer the exact same service with better Software and support.

My overall experience with Nextiva has been excellent. From the purchase to the integration and on a daily basis in the weeds when being put to good use.

I love the ability to manage contacts. It makes everyone day much easier having all of our contacts shared in one easily accessible location. It saves us constantly from connections falling thought the cracks, anyone in business could certainly appreciate that.

I have yet to come across and features that i dislike or that i cant find a new use for.

The ease of use for those employees that are not tech savvy. The pricing is less than what we paid for the previous service, and the features are more advanced with Nextiva.

The process of licensing new people reuires a call into customer support. I would like to be able to do that on the portal.