Plum Voice

RATING:

4.8

Overview

About Plum Voice

Plum Voice powers automated communications solutions - IVR systems, virtual agents, chatbots, messaging campaigns, etc. - to simplify the most frequent customer interactions. By using low-code tools on a secure, PCI- and HIPAA compliant platform, users can build self-service applications that provide an excellent customer experience at a fraction of the cost of live agents while augmenting current staff needs. Our clients range from medium- to large-sized enterprises across a wide variety of industries. We help businesses strike the right balance between self-service automation and excellent customer experiences. With Plum Voice’s cloud platform, developers can choose between Plum DEV to render VXML code, or Plum Fuse low-code tool with drag and drop capability. Both...

Plum Voice Pricing

Contact The Plum Group for detailed pricing.

Starting price:

$200.00 per month

Free trial:

Available

Free version:

Not Available

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Plum Voice Reviews

Overall Rating

4.8

Ratings Breakdown

(25)

(5)

(0)

Secondary Ratings

Ease-of-use

Customer Support

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Plum Voice

1 - 5 of 30 Reviews

Read All 30 Reviews

Anonymous

1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed February 2021

Easy to Use + Responsive Staff

Payment processing, and routing calls away from Customer Service reps to save time and money

PROS

Plum Dev is easy enough to set up new instances. There is a little bit of legwork in setting up scripts but once you have it all it's not difficult at all to configure.

CONS

Translating the API URLs specific to Plum Instances is a bit of a challenge. However if you sort your clients into buckets you will notice there are options to re-use the URL and swap out an ID for a merchant.

Mark

Computer Software, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed October 2020

Excellent Product & Customer Service

We've been using Plum for a couple of years, and overall have

PROS

Very flexible, you can make changes in the portal with relative ease, and the changes are made instantly.

CONS

It would be nice if there was more searching inside of the portal to locate a DID with some different parameters.

Reason for choosing Plum Voice

We were looking for a HIPAA Compliant Solution that integrated well with different platforms.

Reasons for switching to Plum Voice

Were looking to take advantage of a better integration.

Anonymous

Utilities, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed September 2021

Easy to configure and deploy

PROS

the graphic user interface supports ease of deployment

CONS

need better admin controls for team support

David

Marketing and Advertising, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed October 2022

Solid IVR platform

Really good responsiveness to customer service and account management inquiries by us.

PROS

Can use either the menu-driven call-flow builder OR VXML for customization. Has built-in speech recognition engine (Nuance), so we don't have to mess around with Amazon or Google Voice transcription.

CONS

Would like the ASR to be more AI based, rather than just "soundwave matching", so as to be more fault-tolerant of callers who can say confusing things rather than that they are supposed to.

Reason for choosing Plum Voice

because of the built-in ASR (Nuance) and reasonable pricing.

Reasons for switching to Plum Voice

Genesys kicked us off the Angel.com platform that they acquired.