QEval
About QEval
QEval Pricing
https://www.qevalpro.com/#qevalpricing
Starting price:
$30.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for QEval
1 - 5 of 20 Reviews
Don
Public Safety, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed June 2021
PremierOne Front Office Support - QEval
I could easily see where agents needed to be coached. I could provide them a guide with target key words and let them track their progress.
CONSMistranscribed calls. This did create some angst when agents knew they had hit markers but were marked down for it.
Shawn
Education Management, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2021
Product review
My experience has been great,. The team is knowledgable, flexible and easy to work with.
PROSEasy to use, good reporting, data is clear
CONSWould like for it to have some more reporting and affordable AI
Reason for choosing QEval
Price, easy to use and intergrate with current platform.
Reginald
Outsourcing/Offshoring, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed June 2021
My Experience with AI Qeval
The worst QA platform in the industry and I have been in the BPO industry for 9years.
PROSCall recording for future use. It can keep a record of a past call for future use.
CONSEverything about it except call recording. Especially reporting, it is the worst I have seen. Extracting the report to excel should be modified as a table and not as linked worksheets.
Ken
Telecommunications, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
5
Reviewed June 2021
Quality Assurance Tool
To identify areas of improvement, offer alternatives to call handling/system navigation, and to highlight what was done well.
PROSI like the ability to control the speed of playback, to identify with visual markers identified with subject heading for the content of individual parts of the conversation, and the visual bar graphs indicating volume of the conversations to know when it's silent and when it's not.
CONSI don't like that the agent comment space is limited in number of characters, this limits their ability to dispute and state their case sufficiently.
Rory
Farming, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed June 2021
Qevals
I love it and it has improved the work ethic of my agents.
PROSI use it to monitor my agents every day and it is super easy to maneuver and it helps my agents understand their calls as well.
CONSEverything is GREAT. I don't think anything needs to be changed