--- title: "ScorebuddyCX Software Reviews, Demo & Pricing - 2026" description: "Review of ScorebuddyCX Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/za/call-center/scorebuddy-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Quality Management Software](https://www.softwareadvice.com/manufacturing/quality-management-software-comparison/) / ScorebuddyCX Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/review-management/scorebuddy-profile/reviews/)[Alternatives](https://www.softwareadvice.com/review-management/scorebuddy-profile/alternatives/) # ScorebuddyCX Review From $24-$41/month Free trial 3 plans Wondering if ScorebuddyCX is right for your organization? Our Quality Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview ScorebuddyCX 4.5 [(43)](https://www.softwareadvice.com/review-management/scorebuddy-profile/reviews/) Pricing Starting at $24.00 per user per month ### About ScorebuddyCX ScorebuddyCX is an AI-powered contact centre quality assurance and CX intelligence platform designed for QA teams, CX leaders, and contact centre managers who need to understand, improve, and prove the quality of every customer interaction, not just a small sample of it. Built by QA experts, ScorebuddyCX is trusted by more than 300 organisations in 25+ countries, from fast-growing BPOs to large regulated enterprises. Who it's for ScorebuddyCX is ideal for contact centres and CX teams that are outgrowing manual, spreadsheet-based quality scoring, or that already have a QA process but are only able to review a small fraction of conversations. It suits organisations running voice, chat, and email support, teams managing both human agents and AI chatbots, and businesses in regulated industries that need a clear, defensible audit trail behind every score. It's also a strong fit for CX and product teams who want to turn everyday customer conversations into structured insight, not just compliance checklists. What makes it different Most QA tools force a trade-off between coverage and accuracy. ScorebuddyCX removes that trade-off with AI Auto Scoring, which evaluates 100% of conversati... ons across voice, chat, and email with 90%+ accuracy. Scorecards are configured to your own standards, so scoring reflects how your business actually defines quality, not a generic template. Crucially, the platform reviews both human agents and AI chatbots, giving teams a single, consistent way to measure performance as more of the customer journey becomes automated. Every score comes with a full audit trail, which matters for businesses that need to demonstrate compliance or defend decisions to regulators and customers alike. Beyond scoring, ScorebuddyCX's Conversation Analytics goes further than most QA platforms by analyzing every interaction to surface the "why" behind the numbers. Sentiment analysis, contact drivers, and Voice of Customer trends are automatically categorized and tracked, then made available through custom dashboards built for CX, product, and marketing teams, not just QA. That means the same data powering your quality scores can also inform product decisions, marketing messaging, and broader business strategy. Where many QA tools stop at reporting, ScorebuddyCX closes the loop with Coaching and Learning and Development. AI pinpoints specific skill gaps for agents and chatbots based on 100% conversation coverage, so coaching plans are grounded in real interactions rather than guesswork. Feedback ties directly back to the conversations that prompted it, giving managers a faster, clearer path from insight to improved performance. When performance data reveals a gap, the integrated Learning Management System can generate tailored training courses in a few clicks, while still giving teams full control over content creation and course management. Scoring, analytics, coaching, and learning all work from the same data, so nothing gets lost between review and development. Support and implementation ScorebuddyCX is built to fit into existing contact centre workflows rather than replace them. Scorecards, dashboards, and coaching plans are configurable to match how your business already defines and measures quality, and the platform is backed by a dedicated support and customer success team to help with onboarding, configuration, and ongoing optimisation as your QA program matures. The bottom line For teams that want to move beyond sampling a handful of conversations a month, ScorebuddyCX offers a way to score, understand, and improve every customer interaction, human or AI-driven, backed by evidence rather than assumption. It's built for organisations that see quality assurance not as a compliance exercise, but as a direct lever for customer experience and business performance. Do you work for ScorebuddyCX? [Manage this product listing](https://www.g2.com/products/scorebuddycx/claim_requests/new?auto=true) Wondering if ScorebuddyCX is right for your organization? Our Quality Management Software selection experts can help you in 15 minutes or less. ## ScorebuddyCX User Interface ## Popular ScorebuddyCX Alternatives Main Product ScorebuddyCX 4.5 [(43)](https://www.softwareadvice.com/review-management/scorebuddy-profile/reviews/) Ratings Breakdown - 4.60Ease of use - 4.59Value for money - 4.79Customer support - 4.43Functionality Pricing Starting at $24.00 per month Get Price Alternative Product [Playvox](https://www.softwareadvice.com/crm/playvox-profile/) 4.8 [(109)](https://www.softwareadvice.com/crm/playvox-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.74Value for money - 4.70Customer support - 4.72Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [EvaluAgent](https://www.softwareadvice.com/manufacturing/evaluagent-profile/) 4.7 [(20)](https://www.softwareadvice.com/manufacturing/evaluagent-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.75Value for money - 4.82Customer support - 4.45Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) 4.3 [(269)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) Ratings Breakdown - 4.37Ease of use - 4.11Value for money - 4.03Customer support - 4.24Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [Five9](https://www.softwareadvice.com/call-center/five9-profile/) 4.2 [(487)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.02Value for money - 4.32Customer support - 4.11Functionality Pricing Starting at $119.00 per month Get Price Alternative Product [NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) 4.2 [(582)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.05Value for money - 4.00Customer support - 4.13Functionality Pricing Starting at $110.00 per month Get Price ## ScorebuddyCX Pricing and Plans Starting price: $24.00 per month Free Trial Free Version Foundation $24.00 per user, per month No plan information available Accelerate $32.00 per user, per month No plan information available Elite $41.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ScorebuddyCX Features - Popular features found in Quality Management Change Management Complaint Management Corrective and Preventive Actions (CAPA) Defect Tracking Document Management Electronic Signature Incident Management Quality Control Risk Management Task Management Training Management - More features of ScorebuddyCX Activity Dashboard Agent Interface Alerts/Escalation Alerts/Notifications API Audit Management Call Center Management Call Monitoring Collaboration Tools Compliance Management Computer Telephony Integration CRM Customer Experience Management Customer Surveys Dashboard Employee Coaching Tools Interaction Tracking Leaderboards Monitoring Multi-Channel Communication Multiple Scoring Models NPS Survey Structure Quality Management Real-Time Updates Reporting/Analytics Sentiment Analysis Supplier Quality Control Surveys & Feedback Third-Party Integrations ## ScorebuddyCX Integrations Five9 Integration rated undefined from -1 review Salesforce Service Cloud Integration rated undefined from -1 review Talkdesk Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Kustomer Integration rated undefined from -1 review Freshdesk Integration rated undefined from -1 review See all 13 integrations ## ScorebuddyCX User Reviews ## ScorebuddyCX customer ratings - Overall rating: 4.5/5 - Total reviews: 43 ### Rating distribution - 5 stars: 24 reviews (56%) - 4 stars: 16 reviews (37%) - 3 stars: 3 reviews (7%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.6/5 - Customer support: 4.8/5 - Functionality: 4.4/5 --- ### Like your best friend - Overall rating: 5/5 - Reviewer: yasmyne j. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Its been pretty good, the best QA buddy system that we've had yet #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Easy to use, remembers login credentials #### Cons If your inactive for 15 minutes and working on a QA it erases all of your input. --- ### Analytics to improve - Overall rating: 5/5 - Reviewer: Daniela D. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. very good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros the software is very intuitive and easy to use. #### Cons I would improve the Analytics part, make it more flexible and give more option to download the data --- ### Could improve a bit more - Overall rating: 3/5 - Reviewer: victoria s. - Industry: Leisure, Travel & Tourism - Company size: 1001-5000 employees - Product usage: Used monthly for less than 6 months - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It's quicker to do it, but should improve a bit more, should be quicker as sometimes it's difficult to do it when you are in a ready status #### Cons Should have a direct link, to that we need to log in, and then the self score is in the second or third screen --- ### :) - Overall rating: 5/5 - Reviewer: Ivan S. - Industry: Outsourcing/ Offshoring - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered Thank you for creating Scorebuddy and thank you for letting me and my team achieve operational excellence on a day-to-day basis. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent matrix, nothing much to add coming from a psychology post-graduate. #### Cons Some of the requested reports are coming out with a slight delay in time. --- ### Excellent throughout - Overall rating: 4/5 - Reviewer: Clare W. - Product usage: Used weekly for more than 2 years - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered Saved so much time and effort and excruciating clicking of buttons and cells in other products. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Control - I kept control of every aspect of our scorecards and didn't have to wait for someone on a service desk to make a change. #### Cons The basic module was still far, far superior to what we had before! --- ### Excellent platform that is an asset we could not do without - Overall rating: 5/5 - Reviewer: John J. - Product usage: Used unspecified for unspecified - Reviewed: May 2016 - Review source details: This review was submitted organically. No incentive was offered We find Score buddy very user friendly and agent user friendly . We chose Score buddy from recommendations from ex colleagues in Laya healthcare and the stand at the CCMA annual conference. We would be lost without Scorebuddy now we are using it and have bedded it in as part of our culture in Phonewatch. Agents being able to log in and view their current and historical calls is a great incentive for buy in for agents usage. Also the ability to let agents score their own calls. It has given us great insight at a touch of a button into our performance at a call quality level. At bonus calculation time it is given us back valuable time that was spent trawling through excel sheets. Definitely I would recommend Scorebuddy to any call centre environment as you can build your score cards so easily and quickly and also add new scorecards for new campaigns at anytime. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Clever and well thought out solution - Overall rating: 4/5 - Reviewer: Gavin S. - Product usage: Used unspecified for unspecified - Reviewed: May 2016 - Review source details: This review was submitted organically. No incentive was offered Fining a call scoring solution that was easy to implement, have the scope for scalability, and meet immediate need to limit additional resource to support - along with cost effectiveness proved very difficult when looking at other products - not with Scorebuddy. Immediately the ease of use is evident which is supported by great account management and customer service. Regular user of the package could clearly see this was created with call centre QA and performance management in mind. The team were particularly helpful during trial period to ensure we got the most out of the time to assess solution correctly and make a wise decision to subscribe. The addition of Scorebuddy has potentially opened up new product offering and revenue streams to our business that we are confident we can meet as Scorebuddy will easily scale up as and when we require. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Out of the box review - amazing! - Overall rating: 5/5 - Reviewer: Sarah O. - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We're really excited to have an analytics package that's affordable, and Scorebuddy definitely solves this! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This is so intuitive to set up - I started my demo, loaded in my pre-existing scorecard, and was up & running within an hour grading interactions! Far more easy to use than other QA systems that I've test driven. Communication with Scorebuddy staff has been 100% easy & quick! #### Cons No integration with our CSM, though they offer integration with other systems. --- ### Synergy with Scorebuddy - Overall rating: 4/5 - Reviewer: Julie M. - Product usage: Used unspecified for unspecified - Reviewed: May 2016 - Review source details: This review was submitted organically. No incentive was offered Scorebuddy allows our organization to not only to give valued feedback, but to also analyze trends with ease. In these trends we can see our strengths and our areas that need coaching and training. It helps us promote a culture of understanding, learning and growth not only for those dealing with customers directly, but also for our managers, training departments and the organization as a whole. Scorebuddy is a tool that unites us with a common goal, to continually strive to grow and learn together. If I could offer an area of improvement it would be to allow some more configurable fields where we could add our own titles/entries. This would open the door for even more uses within the Scorebuddy platform. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Say GOOD BYE to spreadsheets forever! - Overall rating: 5/5 - Reviewer: Dawna B. - Product usage: Used unspecified for unspecified - Reviewed: February 2017 - Review source details: This review was submitted organically. No incentive was offered As a 20-year leader in the Contact Center arena, Scorebuddy has literally transformed QA since first launching with them almost 2 years ago. It's easy to understand, intuitive, and you can literally launch a meaningful QA program in an afternoon. Gone are the days of complication spreadsheets, Google docs and preparing graphs for presentations. Scorebuddy DOES IT ALL! My peers ask me who their competition is - and my answer is an honest one - they don't have any competition. Scorebuddy is the real deal - pricing, functionality and ease of use. If you are thinking of signing up for the free trial - stop thinking and DO IT. You will save time, money and your team will love the engagement and feedback! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- Showing 1 - 10 of 43 Reviews [See All Reviews](https://www.softwareadvice.com/review-management/scorebuddy-profile/reviews/) ## ScorebuddyCX Popular Comparisons [Genesys Cloud CX vs ScorebuddyCX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/vs/scorebuddy/) [Compare All Alternatives](https://www.softwareadvice.com/review-management/scorebuddy-profile/alternatives/) ## Other Top Recommended Quality Management Software [JobBOSS²](https://www.softwareadvice.com/manufacturing/jobboss2-profile/) **4.2** (867) Recently recommended **53** times [Kinetic](https://www.softwareadvice.com/manufacturing/kinetic-profile/) **3.8** (185) Recently recommended **33** times [QT9 QMS](https://www.softwareadvice.com/manufacturing/qt9-profile/) **4.8** (126) Recently recommended **33** times [Isolocity](https://www.softwareadvice.com/manufacturing/isolocity-profile/) **4.6** (67) Recently recommended **28** times Stuck Between Options? 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